Circular

Hi Kemisah, Thank you for the kind words! We're glad to hear the process was fast and easy for you. We’re always here if you need anything down the road. -- Team Circular

Hi Ashikeen, Thanks so much for your 5-star review! We're thrilled to hear you had an excellent experience with us. If you ever need support or have questions about your subscription, we're always here to help. -- Team Circular 💚

Hi Brandon, Thanks for your kind words and the 4-star review - we’re glad to hear the items arrived brand new as promised and that our team was prompt in addressing your queries. Just to share a bit of background: your order was placed on 16 October, with a delivery estimate of 5 November. We’re pleased we managed to deliver it on 24 October, well ahead of schedule - especially given that the iPhone 17 is one of Apple’s most in-demand launches, and stock availability across Singapore was tight. That said, we know how eager customers are to receive the latest tech, and we’re constantly improving our procurement abilities with our partners to make things even smoother (& faster). We appreciate your support and hope you’re loving the new iPhone via our Swap program! -- Team Circular

Hi Rozario, Thank you for the trust and for the 5-star review! We’re so glad to know you found the experience efficient and reliable - that’s exactly what we strive for. Your recommendation means the world to us. By spreading the word, you’re helping more people discover a smarter, more sustainable way to enjoy tech. We’re here anytime you need us. -- Team Circular

Hi Raghavendra, Thanks so much for the glowing 5-star review! 🌟 We're thrilled to hear your phone arrived quickly and that you're satisfied with our service. Your support truly keeps us going! By choosing Circular, you're not just enjoying top-tier tech - you're also helping reduce e-waste and supporting a more sustainable way to enjoy gadgets. ♻️ Enjoy your subscription, and feel free to reach out if you ever need anything! -- Team Circular

Hi Abdul Razak, Thank you for your kind words and 5-star rating! We’re glad to hear that your experience was fast and hassle-free - that’s exactly what we strive to deliver for every customer. Appreciate you being part of the Circular journey! -- Team Circular

Hi there, Thanks so much for your kind words and 5-star review! We’re really happy to hear everything went smoothly and that you felt the experience was trustworthy - that’s exactly what we aim for. If you ever need anything, we’re just a message away. -- Team Circular

Hi KL, Thanks for your 5-star review and for sharing your thought process so clearly. We’re glad you found value in choosing a well-maintained, pre-loved device through Circular. Many of our customers love the flexibility and cost-effectiveness - especially when planning to switch again in the near future. Appreciate you being part of the Circular journey 🌱 -- Team Circular

Hi Renaldy, Thank you for your kind words and 5-star rating! We’re thrilled to hear that the service was fast and the information clear - we believe a smooth and transparent experience makes all the difference. Glad to have you with us on your sustainable tech journey 🌱 -- Team Circular

Hi Wiwit, Thanks so much for the 5 stars! We’re happy to hear the transaction was quick and fuss-free - that’s exactly what we aim for. Appreciate you choosing Circular, and we’re here if you need anything else along the way. -- Team Circular

Hi Dennis, Thank you for the 5-star review! We’re so glad to hear that you’re enjoying both the service and the gadget. At Circular, we’re committed to making premium tech more accessible - with customer care to match. Appreciate you being part of our community! If there’s anything else we can do for you, just reach out. -- Team Circular

Hi Liang Meng, Thank you for the kind words and 5-star review! We’re glad to hear that you found the procedure easy and the collection process convenient - that’s exactly the experience we aim to deliver. If you ever need anything else along the way, we’re just a message away. Thanks for being part of the Circular journey! -- Team Circular

Hi Abdul Latif, Thank you for your review and for sharing your thoughts - we truly appreciate it. We know life happens, and circumstances can shift in ways we don’t always expect. At Circular, we do our best to support our customers through those ups and downs. That’s why we send multiple reminders before any action is taken - from billing notices and due date nudges, to grace period extensions whenever possible. And just to reassure you - we don’t believe in harsh measures like locking devices the moment a payment is missed. That’s not our approach. We’d much rather work with you to find a way forward. If you’re ever facing challenges with payment timing, don’t hesitate to reach out. We’re always here to listen, and happy to explore more flexible arrangements where needed. Thanks again for riding with Circular - your feedback helps us keep improving. -- Team Circular

Hi kdeepa, Thanks for your feedback - and we’re sorry to hear that your experience felt difficult. Circular operates as an online subscription platform with full transparency provided via email and our self-serve customer portals. While we don’t operate physical retail stores, our team is always available to assist through official channels like email. We understand it can feel unfamiliar if you're expecting a traditional shopfront - but we do provide clear guidance at every step of the subscription, including contract terms, return processes, and support avenues. If you still require a copy of your subscription agreement or need help with return coordination, please respond to our recent email and we’ll assist you further. We’re here to help you get clarity and close the loop. -- Team Circular

Hi Fasya Fitri, Thank you for sharing your experience - we understand this situation has been frustrating for you, and we’d like to clarify a few important points publicly for the benefit of others considering a subscription with Circular. 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗣𝘂𝗿𝗰𝗵𝗮𝘀𝗲 𝗢𝗽𝘁𝗶𝗼𝗻 All Circular subscriptions are rental-based agreements, not ownership plans. This is clearly stated in the Terms of Use, FAQs, and checkout pages. Ownership does not automatically transfer at the end of your subscription or leasing term. Instead, customers have the option to purchase the device at a final amount - known as the Purchase Option - which is based on the device’s market value at that time. This structure allows us to offer affordable monthly pricing, flexibility, and access to premium devices with no long-term lock-in - a model that many customers appreciate for its sustainability and cost transparency. 𝗦𝗮𝗹𝗲 𝗼𝗳 𝗮 𝗡𝗼𝗻-𝗢𝘄𝗻𝗲𝗱 𝗗𝗲𝘃𝗶𝗰𝗲 We acknowledge that you had paid $2,760 across 24 months, but the device remained Circular’s property. When a device is resold before ownership is legally transferred, this unfortunately constitutes a breach of contract, as the item being sold does not belong to the subscriber. We do not take such breaches lightly, and the terms you were quoted reflect the cost to regularize ownership post-violation. For transparency, we confirm that you have 𝗽𝗮𝗶𝗱 $𝟯𝟭𝟯𝟴.𝟱𝟮 at time of this response. And that the Non-Return Fee is formulated as such (RRP - 50% of Paid). 𝐍𝐨𝐧-𝐑𝐞𝐭𝐮𝐫𝐧 𝐅𝐞𝐞 𝐨𝐧 𝐭𝐡𝐞 𝐬𝐮𝐛𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧 𝐀𝐳𝐲𝐦𝟗𝐥𝐓𝐣𝐭𝐟𝐰𝐇𝐥𝐀𝐑𝟕 = RRP - 0.5(Paid Subs) = 2899 - 0.5(3138.52) = 2899 - 1569.26 = 𝟭𝟯𝟮𝟵.𝟳𝟰 𝗜𝗻𝘀𝘁𝗮𝗹𝗺𝗲𝗻𝘁 𝗢𝗽𝘁𝗶𝗼𝗻𝘀 We reviewed your case carefully and offered a three-month payment option - despite no documented financial hardship being provided over several prompts. We believe this strikes a fair balance between your situation and our responsibility to protect our assets, especially given the seriousness of the breach. 𝗗𝗲𝗯𝘁 𝗖𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻 & 𝗖𝗿𝗲𝗱𝗶𝘁 𝗕𝘂𝗿𝗲𝗮𝘂 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 These measures are clearly outlined in our Terms. Circular participates in Singapore’s credit reporting ecosystem, and we share this information not to alarm, but to help customers understand the importance of timely resolution and avoid further escalation. 𝗢𝗻 𝗥𝗲𝘃𝗶𝗲𝘄 𝗩𝗶𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 We have not removed any reviews from our side. Trustpilot manages review moderation independently. You’re welcome to share your experiences, and we’ve responded in good faith each time. We sincerely regret that this experience caused stress. If you would still like to settle the matter and close the loop, our team remains available via email. We aim to treat all customers fairly and transparently - while maintaining a sustainable business that benefits all. -- Team Circular

Hi Muhammad Nurman, Thanks for the 5-star rating! We're glad to hear our team responded promptly - we always aim to keep things quick and smooth for you. If you ever need anything else, just reach out. Appreciate your support! -- Team Circular

Hi there, Thanks so much for the awesome review - we’re glad you're loving your gadget! At Circular, we believe in making it easier and more affordable for everyone to experience the tech they love, while also doing our part for the planet 🌏♻️. Enjoy your subscription - we’re always here if you need us. -- Team Circular

Hi Umaira, Thank you for the 5-star rating! We're so glad to hear you’re happy with the service 😊 At Circular, we’re committed to making tech more affordable and sustainable - and it means a lot to know it’s working for you. We’re just a message away if you ever need support. -- Team Circular

Hi Muhammad Tajudin, Thanks for taking the time to share your experience with us. We hear your feedback on the colour availability - and we’re working on improving our allocation system so that customers can more easily get their preferred variant right from the start. Just to clarify: when we noticed that the Desert Titanium variant would take longer to arrive, we reached out via email to offer you an earlier shipping alternative - White Titanium - which you accepted. We completely understand that this may not have been your first choice, and we’re actively working to improve colour availability across all variants. Regarding delivery flexibility - we're glad you brought that up! 🛍️ 📍 We’ve recently launched Circular Merchants, which lets customers like yourself pick up selected devices directly from physical retail partners. It's still early days, but this option is already helping others get their devices sooner - especially for popular models. Thanks again for being part of Circular, and for helping us build a more affordable and sustainable tech experience. Let us know if there's anything else we can do to support you! -- Team Circular

Hi Keith, Wow - 3 years and counting! 🎉 We’re truly grateful for your continued support and for being part of our Circular journey from the early days. It means a lot to hear that you've noticed our year-on-year improvements. From faster delivery turnarounds to more flexible swap options and better repair coverage - we’re always working to make the experience smoother, more affordable, and more sustainable. Thank you again for being a long-time subscriber - here’s to many more years of better tech, minus the hassle! 💚 -- Team Circular