Circular

Hi Vinjam, Thank you for the kind words! 😊 We’re thrilled to hear your subscription device arrived safely and in great condition. Every package is carefully prepared so you can start enjoying your subscription with peace of mind from day one. We appreciate your support — and welcome to Circular! — Team Circular

Hi Debbie, We’re so glad to hear you found the process fast and efficient! 🚚💨 At Circular, we work hard to make access to tech as smooth and hassle-free as possible — indeed, just pick your subscription, and we’ll take care of the rest. Enjoy your new subscription, and thank you again for choosing Circular! 🙌 — Team Circular

Hi ACE, Thanks for taking the time to share your review — and we’d like to clarify a few important points regarding your recent experience. Your account was not charged any late fees. The charges in question were standard outstanding dues that arose from your change in billing cycle. Originally, your subscription was set to bill on the 7th of each month. However, on 25 June, this was changed to the 25th — right before your next billing date — which deferred payment for the upcoming cycle. This triggered a pro-rated unbilled amount that needed to be settled before your return request could proceed. When you scheduled a return on 11 July, our team identified the unpaid dues and, in accordance with our Returns Policy, had to cancel the pickup. The same situation occurred again on 14 July when another return was requested for the 17th, but the dues remained unsettled. We understand how frustrating billing matters can feel, especially during a swap. But it’s important to clarify that these were not “late fees” — just the normal subscription amount owed from your last active cycle. Circular’s policies are in place to ensure fairness across all subscribers, and our team is always happy to explain any part of the billing process. We’ve sent a full breakdown of your charges via email. If you believe anything is still unclear or incorrect, please feel free to reach us at [email protected] — we’re committed to resolving it with you. — Team Circular

Hi Michael, Wow — thank you! We’re thrilled to hear that the application and approval process was smooth and efficient for you. At Circular, we aim to make every step of the subscription journey hassle-free and transparent. Enjoy your new subscription, and thank you for choosing Circular! — Team Circular

Hi Surendran, Thank you for taking the time to leave a review. We’re truly sorry to hear that the delivery experience didn’t go as smoothly as hoped, especially given the challenging wet weather. We understand how frustrating it can be to coordinate handovers in such conditions — and we absolutely don’t expect our customers to put themselves at risk. Please know that rescheduling is always an option, and our team would have gladly worked with you to find a more suitable timing. We’d like to clarify that the delivery agent had confirmed your preferred timing in advance and even adjusted their route to meet your request for an evening handover. On the day itself, the driver arrived punctually at 5:59 PM — in line with the mutually agreed window — and waited an additional 37 minutes to accommodate you, which unfortunately impacted subsequent deliveries. We hope this effort reflects our commitment to flexibility and service. While we strive to be flexible, we also appreciate timely coordination from our customers to ensure smooth experiences for everyone in the queue. We’re grateful to have you as a subscriber and only wish your overall experience — from product condition to pricing and responsiveness — had been better reflected in your rating. If there’s anything we can do to improve things from here, don’t hesitate to reach out. — Team Circular

Thanks Mohd! 🙌 We’re so glad you had an stress-free experience. That’s exactly what we aim for — letting you enjoy the phone you want, while we’ve got your back with Damage Cover and support if anything goes wrong. Enjoy your subscription and feel free to reach out anytime! — Team Circular

Thank you Nuwairah! 🌟 We’re thrilled to hear you’ve had a tip-top experience with us - from our prompt replies to the pristine condition of your subscription gadgets. Your kind words keep us going! Enjoy your subscription, and we’re always just a message away if you need support 💬💪 - Team Circular

Thanks Mohamed Sharouk! We’re so glad you found the process smooth — from confirmation to delivery 📦✨ Our team works hard to make sure every subscription arrives quickly and in great condition. Enjoy your new subscription, and welcome to the Circular community! — Team Circular

Thanks Riady! We’re so glad to hear your experience was fast, easy, and hassle-free — exactly what we aim for. Appreciate you highlighting the timely updates too 🙌 Enjoy your new subscription, and thank you for choosing Circular! — Team Circular

Thanks Sein! We're thrilled you found our service excellent and affordable - that's exactly what we're here for. Making premium tech more accessible, one subscription at a time 💪 Enjoy your new subscription, and thank you for being part of the Circular community! — Team Circular

Thank you Mohamed Said - your message truly warmed our hearts 🧡 We’re so glad Circular could make a difference during a challenging time. Everyone deserves access to good tech, and we’re here to make that possible, without the pressure of upfront costs. Wishing you all the best in your journey ahead. May blessings continue to find their way to you 🙏✨ Enjoy your subscriptions - we’ve got your back. Team Circular

Hi Jumadi, Thank you for your kind words — we’re glad you appreciated the extra layer of security during delivery! At Circular, we take delivery seriously. Every subscription comes with a two-factor authentication (2FA) handover process, meaning our courier will only release the item after verifying the One-Time Password (OTP) sent to your registered mobile number. This ensures that only you — or someone you’ve authorised — can receive the subscription. It’s a small detail, but it matters. Especially when compared to traditional parcel deliveries that may leave valuable items unattended, we’re proud to go the extra mile to protect your subscription — and your peace of mind. Enjoy your new subscription, and thank you for choosing Circular. — Team Circular

Hi Chee Howe, Thank you for the kind words! We’re glad to hear the approval was quick, delivery prompt, and the device arrived in good condition — exactly the experience we aim to provide. Enjoy your new subscription, and welcome aboard the Circular journey! – Team Circular

Hi Mursalina, Thank you for the kind words! We're thrilled to hear that your experience was convenient and your subscription item matched your expectations. We work hard to ensure what you see is exactly what you get — so it’s great to know we’ve delivered on that promise. Enjoy your new subscription, and thanks for being part of Circular 💚 — Team Circular

Hi Nurashikin, You brought the power — we’re just glad we could keep up! ⚡ Thank you for the 5 stars and the love. We’re thrilled to hear everything went great with your Circular experience. If there’s ever anything more we can do, we’re always just a message away. – Team Circular

Hi Justin, Thanks so much for the detailed and thoughtful review — we’re thrilled to hear that your first week with Circular has exceeded expectations! 🎉 At Circular, we believe that renting a device should feel just like owning it — no unnecessary locks, no extra friction, just genuine flexibility and transparency. We’re also glad your “Lightly Used” iPhone impressed you — we put in the work to ensure our devices feel as close to new as possible, and it’s great to see that shine through in your experience. Appreciate the 10/10 — we’ll keep working to live up to it! Team Circular

Hi Noorkhairi, We’re thrilled to hear that your replacement and renewal process was a breeze! 🚀 Thanks for your continued support — we look forward to serving you again throughout your Circular journey. Team Circular

Hi Raajesh, We’re so glad to have you back for your second subscription! 🙌 Thank you for the kind words — it means a lot to know you find the experience worthwhile and hassle-free. We’ll keep working hard to stay your top choice. 😊 Team Circular

Hi Farhan, Thanks for the kind words and 4-star review! We're glad to hear you've had a good experience with us. If there's anything we can improve to make it a 5-star one next time, feel free to let us know — we're always listening. 😊 Team Circular

Hi Aisyah, Thank you for choosing Circular for the first time! We're so happy to hear that your delivery was fast and smooth. Here's to a great journey ahead — we’re always here if you need support along the way. 🌟 Team Circular