Oak & Luna

We are so glad you enjoyed our jewelry and service. Thank you for your kind words! The Oak & Luna Team

We are so happy to hear you love your necklace and our customer service! Thank you for your wonderful feedback. The Oak & Luna Team

Hi Bennett, We sincerely apologize for the experience you've had with the bracelet and completely understand your disappointment. After going through multiple replacements, it's understandable that you expected a piece you could enjoy with confidence, and we're truly sorry that this has not been the case. While we're glad our customer service team was able to assist throughout the process, this is certainly not the experience we want any customer to have. We appreciate the time you've taken to provide detailed feedback, as it helps us identify areas where we need to improve. Please know that we have reached out to you via email to follow up on this matter directly. We would appreciate the opportunity to review your concerns further and continue working toward a resolution. Thank you again for your feedback and for giving us multiple opportunities to make things right. Sincerely, Kyrene

We are so pleased we could resolve the issue quickly and provide excellent service. Thank you for recommending us! The Oak & Luna Team

We appreciate your kind words. We are glad you had a smooth ordering experience. The Oak & Luna Team

We're so glad you love the necklace and its clarity! We appreciate your kind words. The Oak & Luna Team

We are so glad we could help and that your new necklace is on its way. We truly appreciate your loyalty and look forward to serving you again! The Oak & Luna Team

Hi Jenna, We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the experience we want for any of our customers, especially when the jewelry holds such special meaning. We understand how disappointing it must have been to encounter issues with pieces that were purchased to celebrate important moments in your life. Over time, we have made significant changes to the materials and collections we offer in order to improve durability and provide a better long-term experience for our customers. While we regret that your previous purchases did not meet your expectations, please know that your concerns have been taken seriously. We have also followed up with you directly via email so we can review your situation more closely and explore the best way to assist you. We genuinely value the opportunity to help and hope to work with you toward a resolution. Thank you again for bringing this to our attention. Sincerely, Kyrene

We are so happy to hear you love your engraved compass necklace! We appreciate your kind words about our quality, shipping, and communication. The Oak & Luna Team

We are so happy you love your jewelry! Thank you for sharing your kind words. The Oak & Luna Team

We are so pleased you love the finished product! We appreciate your understanding regarding delivery times and customs. Your feedback is very helpful. The Oak & Luna Team

We are so glad you are happy with your purchases! Thank you for your wonderful feedback. The Oak & Luna Team

We are so happy to hear you love our jewelry and have so many pieces! Thank you for your wonderful feedback. The Oak & Luna Team

We are so happy you love your necklace! We appreciate your kind words about our customer service. The Oak & Luna Team

We are so happy you love your new necklace and your experience with us! We look forward to your next order! The Oak & Luna Team

Dear Shannon, Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration. We have reached out to you by email since we were able to locate your order details. To help us properly assess the issue under warranty, we’ve requested a photo showing the discoloration and condition of the necklace. As soon as we receive the photo, we’ll be very happy to continue assisting you and work toward the best possible resolution. Kind regards, Nicola

We're so glad you love your meaningful pendant! Thank you for sharing your positive feedback. The Oak & Luna Team

We're so happy to hear the necklace was a perfect gift for your daughter-in-law. Thank you! The Oak & Luna Team

We're so glad we could provide exactly what you were looking for! Your positive feedback truly makes our day. The Oak & Luna Team

We are so happy to hear you love the necklace and chose us for such a special graduation gift! We are grateful for your kind words and are confident the recipient will cherish it. The Oak & Luna Team