Octipa

Thank you for this detailed feedback about the absorbent pad placement. Your suggestion about extending the pad all the way up to the waistband and making it wider at the top is really valuable - this kind of specific feedback helps us understand how we can improve our designs. I'm sorry the current positioning isn't working optimally for you. Could you please send us an email mentioning "TrustPilot" in the subject line? We'd like to offer you a commercial gesture to make up for this issue. Your input is genuinely helpful for our product development 💛 Jade

Thank you so much for this lovely feedback! I'm really glad we could help with your size exchange and that you felt we provided kind and professional service. I apologize that it took a few attempts to reach us initially - we're always working to improve our response times. But I'm happy we got there in the end and that your exchange is on its way! Thank you for your patience and for taking the time to share this positive experience 💛 Jade

Thank you for this detailed feedback - I really appreciate you taking the time to explain the specific challenges you've encountered with our men's briefs. Your point about the protective surface needing to extend higher towards the waistband for male anatomy is very valuable insight. We take all feedback seriously as it helps us understand how our products perform in real-world situations. Thank you for sharing these honest observations 💛 Jade

Thank you so much for this lovely message! I'm really happy I could help you get the right size and that everything worked out perfectly. Your kind words about both the product and service mean the world to us! 😊 Jade

Your message absolutely made my day! It means the world to me that our briefs are helping you feel comfortable and confident - that's exactly why we do what we do, and I'm so grateful you took the time to share this with us. Jade

Thank you so much for sharing this! I'm absolutely thrilled that I could sort everything out for you so quickly, and it warms my heart to know you had such a positive experience with our service. Jade

I'm really sorry to hear that you've had such a disappointing experience and that we haven't been able to help you properly with your refund request 😔 This definitely isn't the level of service we want to provide. Could you please write to us at [email protected] with "TrustPilot" in the subject line? I'll personally make sure we find the right solution for you, including processing your refund if that's what you need. Jade

I'm truly sorry to hear about this frustrating experience, and I can completely understand how disappointing it must be to spend nearly £70 on a product that isn't working as promised 😔 What's even more concerning is that you haven't received any response to your three emails - that's absolutely not the level of service we want to provide. I've just checked our system and unfortunately we haven't received any emails from you, which suggests there might be a technical issue. Could you please send us a new message at [email protected] with "TrustPilot" in the subject line? This will ensure I personally handle your case as a priority and find the best solution for you right away. You deserve much better than this experience. Jade

I'm truly sorry to hear about this embarrassing situation - that must have been so stressful and disappointing, especially when you were counting on the product to work 😔 This definitely isn't the experience we want our customers to have. I'd love to help figure out what went wrong and find a solution for you. Could you please write to us at [email protected] with "TrustPilot" in the subject line? That way we can look into your specific situation and make this right. Jade

Thank you so much for sharing this! It makes me so happy to hear that we could turn a sizing mix-up into something positive 😊 Your kind words about our service truly mean the world to us! Jade

Thank you so much for these wonderful words! It truly warms my heart to hear that you feel we've shown integrity and delivered on our promises 😊 Your trust means everything to us, and I'm so glad we could make the sizing exchange smooth and hassle-free for you! Jade

Thank you so much for your feedback! I'm delighted that you're happy with the quality and that our service met your expectations 😊 I hope the correct size arrives quickly and fits you perfectly! Jade

Thank you so much for sharing this detailed feedback and for your patience with the sizing exchange! I'm delighted that you found the right fit and that the comfort level is working well for you compared to separate pads 😊 Jade

Thank you so much for this wonderful feedback! I'm thrilled that we could sort out the sizing smoothly and earn your trust as a new customer 😊 Jade

Thank you so much for this lovely feedback! I'm really happy we could sort everything out for you quickly and get you the right replacement 😊 Jade

Thank you so much for this helpful feedback and for recommending us! I'm delighted that you found them comfortable and that our team could help you through the sizing 😊 Jade

Thank you so much for these wonderful words! It truly means the world to us that we could provide you with such exceptional service 😊 Jade

Thank you so much for these incredibly kind words! It really touches my heart to know we've earned your trust for life - that means everything to us 😊 Jade

Thank you so much for sharing this! It truly means the world to us that you felt cared for - we really do want every customer to find their perfect fit 😊 Jade

Thank you so much for this wonderful feedback! It really warms my heart to know we provided you with such a positive experience from start to finish 😊 Jade