Octipa（octipa.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 100 条用户评价，属于购物与时尚分类，口碑良好。73% 的评价为 4 星及以上，15% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
谢谢，我们很高兴 Octipa 正在更换尺寸错误的商品。我们很高兴获得这项服务，并免费更换。我们感到惊喜——Octipa 的出色表现。
You're so very welcome! I'm delighted we could surprise you in the best way possible with our complimentary replacement service. Getting the right size is so important, and we never want sizing to be a barrier to your comfort. Thank you for these wonderful words - they truly warm my heart 💛 Jade
很棒的客户服务，我订购了错误的尺寸，他们立即修复了。产品质量非常好！
That's exactly what we love to hear! I'm so glad we could quickly sort out the sizing for you, and it's wonderful that you're happy with the quality too. Thank you for sharing your experience 💛 Jade
Octipa 服务客户端 Jade 做出了响应，处理了不同尺寸的交换，并传达了接收新订单的时间表。 非常感谢她的帮助。
Thank you so much for these kind words! I'm really happy I could help make the size exchange smooth and keep you informed throughout the process. It's wonderful to know that the communication and service met your expectations. Thanks for taking the time to share this feedback! 💛 Jade
9 月 24 日，我下了四条短裤的订单。当包裹在运输途中时，我意识到我提供了错误的尺寸。我向客户服务部发送了一封电子邮件，告诉他们这个错误。我于 10 月 5 日收到一封电子邮件，通知我他们正在纠正这种情况，并免费向我运送尺寸正确的全新订单。他们还告诉我，我可以保留其他订单或将它们赠送给其他人。对他们处理此事的方式非常满意。
What a wonderful story! I'm absolutely thrilled that we could turn that sizing mix-up into such a positive experience for you. Being able to keep the original order as well - that's exactly the kind of care we want to show our customers. Thank you so much for sharing this and for your patience while we sorted everything out. Stories like yours really make our day 💛 Jade
定期就我的订单状态进行沟通
That's exactly what we aim for! I'm so glad you felt well-informed throughout your order journey - those updates really do make all the difference. Thank you for letting us know 💛 Jade
我原来的订单太小了。 当我询问如何兑换时，Octipa 的回复令我惊喜，他们帮我解决了一切！ 我建议订购比平时穿大的尺码。
I'm so happy we could make that exchange process smooth and pleasant for you! And thank you for that helpful sizing tip - that's exactly the kind of real-world advice that helps other customers get the perfect fit from the start. Your recommendation means so much to us 💛 Jade
回复时间太长。调整尺寸很困难。我意识到zi在第一次发货时犯了一个错误。但他们第二次给我发了错误的尺寸。响应之间时间过长
I'm really sorry to hear about these delays and sizing issues - that's definitely not the experience we want you to have. I'm surprised about the response time as we typically reply within 24 hours. It's possible our responses ended up in your spam folder, which unfortunately happens sometimes. Could you please send us an email mentioning "TrustPilot" in the subject line? We'd love to look into what happened with both the communication delays and the incorrect sizing on your second shipment, and make sure we get this sorted out for you. Thanks for your patience 💛 Jade
我订购了错误的尺寸，客户支持在处理更换方面非常出色。非常非常满意。出色的客户支持
I'm absolutely delighted we could get that size sorted out for you so smoothly! Your satisfaction means everything to us. Thank you for your lovely words - they really brighten my day 💛 Jade
当我收到订单时，我意识到我订购了错误的尺码，这是我的错误，但 Octipa 团队免费帮我解决了这个问题。 Jade 的客户服务给我留下了深刻的印象，非常感谢。
Your message absolutely made my day! I'm so happy we could sort that size issue out for you with no hassle. Thank you for being so understanding and for your lovely words - it truly means the world to me 💛 Jade
当订购的商品不符合预期时，客户服务很棒。
Thank you so much for this feedback! I'm really glad our customer service team could help you get the right fit. We know sizing can be tricky sometimes, so we always want to make sure you're completely satisfied. Thanks for giving us the chance to make it right! 💛 Jade
公司同意毫无疑问地更正我的订单。
I'm so glad we could sort that out for you without any fuss! That's exactly how it should be. Thank you for letting us know - it really means a lot 💛 Jade
我探索了四家不同的失禁平角裤公司。我在 OTCIPA 找到了自己的家。 平角内裤很舒适，提供出色的防漏保护，而且您根本感觉不到自己穿着它们。 我将继续订购它们，并将成为这款卓越产品的终身拥护者。 谢谢你，奥蒂帕。
Your message absolutely made my day! I'm so touched that you found your perfect fit with us after trying so many options. Knowing that our boxers give you that comfort and confidence means everything to us - thank you for sharing this, it really warms my heart 💛 Jade
出色的跟进 解决我的订单问题 非常感谢您的联系 很棒的客户服务 基思
Keith, your message really warms my heart! I'm so relieved we could sort everything out for you. Thank you for taking the time to share this - it truly means the world to us 💛 Jade
Thank you so much! Your message really makes my day - I'm so happy you're loving the comfort and quality. That's exactly what we hope for with every pair 💛 Jade
我的订单错误，因为我想订购 XL，而不是 XS。 我提出了一些改变的请求。 Jade回复消息称该命令需要更正。 就等着发货了。 感谢杰德的所有支持。 非常感谢您的支持。
Oh thank you so much for this lovely message! It really touches my heart to know I could help you sort that size mix-up. I'm so glad we got it all straightened out - your new XL order should be with you very soon 💛 Jade
Octipa 客户服务非常出色。 尤其是杰德，他超越了职责范围。她非常有礼貌和专业，并且非常精通她的工作。 JADE 对她的团队来说是一笔宝贵的财富。 2025 年 8 月 - 9 月
Your incredibly kind words just made my whole day! I'm so touched that you felt taken care of - that's exactly what I hope for with every interaction. Thank you for being such a wonderful customer, it truly means everything 💛 Jade
经过一整个下午的研究，我购买了这些。在为我患有大淋巴水肿的哥哥尝试了几款失禁裤后，我想我终于找到了有用的东西。他们到了，我看着他们，就知道他们不合适。发送了一封电子邮件，很快就收到了回复，询问我的订单号。在我和我女儿发了更多电子邮件后，杰德说“如果你找不到它，没问题，我们会一起解决”。 50 英镑是一大笔钱，原则上我会更进一步。太多人让这些公司获胜。我受够了。除非您准备好对抗他们，否则不要从这家公司订购。
I'm truly sorry to hear about this experience - this is absolutely not how we handle exchanges, and I'm concerned about what happened with our communication. Size exchanges are completely free with us, and we always help our customers find the right fit. The fact that you didn't hear back after providing your order number is not normal for us at all. Could you please send us an email mentioning "TrustPilot" in the subject line? I want to personally ensure we get this sorted out for you and your brother right away. £50 is indeed a significant amount, and you shouldn't have to fight for proper service. Thank you for giving us another chance to make this right 💛 Jade
我的最初订单很快就发送了。问题是，该商品的尺寸完全错误。我订购了 3XL，但收到了 3sm。 令人惊讶的是，当我联系 Octipa 时，他们迅速高效地重新发送了正确的产品。如此仁慈和优雅的做法在许多公司中是很少见的。 谢谢你奥蒂帕 比尔 下面的日期可能会晚一周左右。
Hi Bill! What a relief to know we got it sorted for you in the end, even after that mix-up with the sizes. Your kind words about our team really warm my heart - thank you so much for giving us the chance to make it right 💛 Jade
订购了 3 条平角内裤，但它们漏水了。现已向客户服务部发送了 3 封电子邮件寻求支持，最后退回这些物品，但没有得到回复。客户服务似乎已经停止工作并回复电子邮件，非常失望。这个产品并不像它所说的那样，而且花费了我几乎买不起的钱。
I'm really sorry to hear about this situation - boxers that leak are definitely not meeting our standards, and not receiving replies to your emails is completely unacceptable on our part. This isn't normal for us as we respond to everyone, so I'm concerned your emails may not have reached us properly. Could you please send us an email mentioning "TrustPilot" in the subject line? We'll prioritize your case immediately and help you with the return process. You shouldn't have to struggle with a product that doesn't work, especially when money is tight. We want to make this right for you 💛 Jade
我为我丈夫订购了两双防水箱，很快就到了。 泳裤的腰部很合身，但腿部却非常宽松。 我已经发送了两封电子邮件询问我是否可以将行李箱换成“y”前面板，但尚未收到回复。 非常失望，因为我们寄予厚望，这些可以帮助我患有帕金森病的丈夫黛安
Dear Diane, I'm so sorry to hear that you haven't received replies to your emails - this is absolutely not normal for us as we respond to everyone. I'm concerned your emails may not have reached us properly. I completely understand your disappointment, especially when you're trying to find the right solution for your husband's needs with Parkinson's Disease. The fit is crucial for comfort and effectiveness. Could you please send us an email mentioning "TrustPilot" in the subject line? We'll prioritize your case immediately and absolutely help you exchange the trunks for Y-fronts to get the right fit for your husband. We're here to help and want to make this right 💛 Jade
共 100 条符合条件的评价