Thank you for handling my return…
Thank you for handling my return request for the correct size on my order in such a quick fashion”
About Octipa
Data updated- Website
- octipa.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (22/22)
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Is Octipa legit?
Octipa (octipa.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
The prostate massage device didn’t…
The prostate massage device didn’t quite live up to my expectations; the plastic construction felt cheap and despite the order page hinting the item was being shipped from the USA, it in fact came from China, I have no issues with Chinese manufacturing as I drive one of their EVs but it was the disingenuous advertising that annoyed me. In addition there were absolutely no instructions, the two “free downloads” didn’t really provide the basic guidelines one might expect so it was a case of “switch it on to level one and sit on it” hope for the best.
Customer service has a sympathetic ear
I was encountering a problem with the quality of a couple of my heavy-duty absorbent underwear so I contacted customer service . After explaining what was happening (the waistband was coming unraveled) the customer assistant looked into the issue and eventually satisfied me with a replacement item. These are quite expensive underwear, so her assistance was very much appreciated. I appreciate her kindness and consideration. I bought a second order after this incident.
Easy to Exchange
The initial product I ordered was too small; they immediately replaced with the better sized product--no hassles, no paperwork. Excellent service.
Octipa addressed my concerns as I…
Octipa addressed my concerns as I thought I was shipped the incorrect size. Once we discussed my concerns, they shipped a size larger at no cost to me. I was very happy with their promise as you are hoping the items will fit when purchasing from the internet.
Order fulfillment
Although we disagreed on order fulfillment, it seems to me that my concerns were addressed in a compromise that satisfied everyone's concerns in a timely fashion. My only recommendation would be for Octipa to improve their ordering process to avoid similar issues going forward. The product is good.
It’s a crappy cheap device that is…
It’s a crappy cheap device that is overpriced. Bad packaging, inadequate instructions, poor quality. It’s a total scam!
Reply from Octipa2026-07-29
We're sorry to hear that your experience did not meet your expectations. We take feedback about our products, packaging, and instructions seriously. However, we strongly disagree with the statement that our products are a scam. We are committed to providing quality products and assisting our customers whenever an issue arises. If you experienced a specific problem with your device, we'd be happy to review your case. Please contact our customer support team with your order details so we can look into it and find an appropriate solution.
Terrible quality
I purchased three pairs of mens underpants to deal with incontinence after prostrate surgery. While expensive to the investment appeared to be worth it. I purchased them in OCt 2025 and wore them very infrequently. When worn they did work however shortly after purchase one pair began to frey and I accepted it. Then the same pair developed a hole so I decided to write Octipa including pictures. While prepareing to send, I notice another pair began to frey as well. The resonse from Octipa was first they coldnt find the order then after sending them the AMEX receipt they repsonded it was part of wear and tear. I laughed as a 74 year old adult I have had many underpants that lasted years as I wash and care for my things Their response included an offer to buy more with a good faith reduction of 10% that anyone can find on line. Very very poor customer service. Note I found a new manufacture, Everdries and note only do they work great they are thinner that Octipa's.
Reply from Octipa2026-07-23
Thank you for taking the time to share your feedback. We are sorry that you are disappointed with our response. After carefully reviewing the photos you provided, our team confirmed that the damage shown is consistent with normal wear and tear rather than a manufacturing defect. For this reason, we were unfortunately unable to process your request as a warranty claim. We also noted that you did not contact us when you first received your order to report any manufacturing issue. Your first contact regarding the condition of the underwear was several months after your purchase, once signs of wear had already appeared. Based on the photos provided, we could not conclude that the damage was due to a manufacturing defect present from the beginning. We understand that you may have had different experiences with other garments in the past. However, the lifespan of any textile product depends on many factors, including frequency of use, washing conditions, and general use. Although we were not obliged to do so, we still offered you a goodwill discount on a future purchase as a gesture of customer care. We respect your decision to try another brand and sincerely wish you all the best.
I worked with Jade
I worked with Jade and she was so helpful and quick! She didn't require me to send the items I ordered back and sent the correct size to me. I very much appreciated her wonderful customer service. I'm not sure what the date was.
Reply from Octipa2026-07-24
Thank you so much for your kind review. We're delighted to hear that Jade was able to assist you quickly and make the replacement process easy. Your kind words mean a lot to our team. Thank you for choosing Octipa!
Im sorry the product did not meet my…
Im sorry the product did not meet my expections. I thought they ran small to size and did not find them comfortable for me. The main reason was that after about a dozen washings they leaked.
Reply from Octipa2026-07-24
Thank you for taking the time to share your feedback. We're sorry to hear that the product did not meet your expectations. Comfort and fit can vary from person to person, and we're sorry that this wasn't the right fit for you. If you would like us to review your experience and help you find a more suitable model or size, please don't hesitate to contact us at [email protected] with your order number. We'd be happy to assist you.
After some hiccups
After some hiccups, I was helped by providing replacement products for a defective pair.
Reply from Octipa2026-07-24
Thank you for taking the time to share your experience. We're pleased that we were able to resolve the issue by providing replacement products and that our team could assist you. Thank you for your trust!
Bad fit, and wrong size
I used your product but it was very uncomfortable, primarily because I got the wrong size. It was mostly a bad fit around my inner thigh. It was too bulky. I felt like I was riding a horse
Reply from Octipa2026-07-24
Thank you for sharing your feedback. We're sorry to hear that the fit wasn't comfortable for you. Choosing the correct size is important for both comfort and performance, and we're sorry that this one didn't suit you. If you'd like, please contact us at [email protected] with your order number. Our team will be happy to review your sizing with you and help determine whether another size or model would be a better fit for your needs.
Jade provided great customer service…
Jade provided great customer service and keep me informed with timely updates
Reply from Octipa2026-07-24
Thank you for your wonderful review. We're delighted to hear that Jade kept you informed throughout the process and provided the support you expected. Thank you for your trust!
I have encountered a problem with a…
I have encountered a problem with a device that I bought, Jade help me and answered all my questions and replaced my device to new and functioning one, which I really apprecaited with his quick communication, and solved my issues Thank You Again Jade !
Reply from Octipa2026-07-24
Thank you very much for your kind review. We're pleased that Jade was able to answer your questions and quickly resolve the issue by replacing your product. Your feedback means a lot to us. Thank you for your trust!
I am correcting an earlier erroneous…
I am correcting an earlier erroneous report, with apologies to Octipa.
Reply from Octipa2026-07-24
Thank you very much for updating your review. We truly appreciate your honesty and your willingness to correct your previous feedback. Your support means a great deal to us.
Return product
I contacted the vendor, they explained the process with instructions. Followed the instructions and received my refund timely. Process was straight forward, easy and fast.
Reply from Octipa2026-07-24
Thank you for your review. We're pleased to hear that the return and refund process was straightforward and that everything went smoothly. Thank you for choosing Octipa!
I ordered the wrong size and they…
I ordered the wrong size and they replaced it without any question. Wonderful customer service
Reply from Octipa2026-07-24
Thank you so much for your kind words. We're delighted that our team could quickly replace your order and make the process simple for you. Thank you for your trust!
The size of men's boxers I purchased…
The size of men's boxers I purchased was great quality but too small and I wrote to Octipa concerning this and they were incredibly helpful in resolving my problem. They are very professional and kind.
Reply from Octipa2026-07-19
Thank you so much for your kind review! We're delighted to hear that you're happy with the quality of our boxers and that our customer service was able to help resolve the sizing issue. Your satisfaction means a lot to us. Thank you for your trust. 💙
I must say....I had a issue with my…
I must say....I had a issue with my product. I reached out and they actually replied back in a timely manner. Stayed in contact til my problem was solved. And they actually checked back in later to make sure everything was still ok.
Reply from Octipa2026-07-19
Thank you so much for your kind review! We're really glad we could resolve the issue and that our support team met your expectations. Making sure our customers are taken care of, even after a solution has been found, is very important to us. Thank you for your trust and support. 💙
I purchased & paid £79.90 in respect of…
I purchased & paid £79.90 in respect of gents underwear 14 April 2026. Upon receipt of the order which was totally at the opposite to my request. ie extra large to my size medium. I returned the same 27/04/2026 by Royal Mail. I have been unable to contact them despite their advertising professional service.
Reply from Octipa2026-05-22
We are very sorry to hear about your experience and understand how frustrating this situation must be. However, we are unable to locate any recent email from you regarding this issue. Please contact us directly at [email protected] with your order details and proof of return shipment so our team can investigate this for you as quickly as possible. We would also like to reassure you that we reply to customer emails every day and always do our best to assist professionally and efficiently.