Octipa

Thank you for taking the time to share your experience. We’re really glad to hear that you find our briefs and boxer trunks comfortable, and we hope your recovery after HoLEP surgery is going well. That said, we’re truly sorry to learn that our products did not meet your needs during more active use, such as walking for longer periods. Absorbency needs can vary greatly depending on activity level and individual circumstances, and your feedback is important to us as it helps us improve our products and guidance. If you haven’t already, our customer service team would be happy to discuss alternative options or offer advice on the most suitable models for higher activity levels. Thank you again for your honest feedback.

We’re very sorry to read that this advertising content caused you distress. That was certainly not our intention. We understand that continence issues can have many medical causes, and everyone’s experience is different. Your feedback has been noted and will be shared with the relevant team so we can review how our messaging is presented. Thank you for taking the time to share your experience.

Merci beaucoup pour votre retour 😊 Nous sommes ravis de lire que vous trouvez nos culottes confortables, discrètes et efficaces, et que le temps de séchage s’est amélioré par rapport à vos précédents achats.

Merci pour votre retour ! 😊 Nous sommes ravis que vous trouviez nos culottes efficaces et confortables.

We’re sorry to hear that the product did not meet your expectations. It sounds like they may not have been the right fit for your needs. Thank you for your feedback.💙

Thank you so much for your kind feedback! We’re delighted to hear you’re happy with the product and our customer service. We really appreciate your support!💙

Thank you so much for taking the time to share your experience and for your kind words about Jade and our customer support. We truly appreciate your feedback and are glad that you felt supported. It sounds like you made the right choice trying the boxer trunks, as their higher coverage can often offer better protection for urgency situations. We hope they work perfectly for you. Thank you again for your trust and for giving our products another chance. The Octipa Team💙

Thank you for your feedback. We are truly sorry for the frustration you have experienced. We also tried to reach you a few days ago directly through Trustpilot, but we did not receive any reply from you. In addition, we have not been able to locate any order under your name or email, which makes it difficult for us to investigate the issue or assist you properly. Please know that we are here to help. If you can contact us with your order number, email used at checkout, or a proof of payment, we will gladly look into your case and find a solution for you. Our goal is always to assist our customers, resolve any concerns, and ensure you receive the service you expect. Octipa Team💙

We are truly sorry to hear about your experience and completely understand your disappointment. Our goal is to ensure that every customer finds the right solution for their needs. We have just sent you an email so that we can review this together and find the best way to help. 💙

Thank you so much for your wonderful review and kind words. We are truly happy to know that you had such a positive experience with both our products and our customer service. Your feedback means a lot to our whole team, and it motivates us to keep giving our very best every day. Thank you again for your trust and support. 💙

Hi Chris, Thank you for taking the time to share your experience with your Octipa underwear. We are truly sorry to hear about the issues you have encountered, and we completely understand how frustrating this must be, especially given your expectations for comfort and durability. Regarding the deterioration at the waistband, this is certainly not the standard we aim for. Our products are designed to withstand multiple wears and washes, so we would like to investigate this further. Could you please send a photo of the seam issue so we can assess it and advise on a replacement or solution? About the comfort in hot weather, Octipa underwear is designed to provide protection, but some users may experience stickiness or warmth due to the absorbent layers when sitting for extended periods. This can be more noticeable if your flow is lighter than the product is designed for. The underwear is indeed designed to handle moderate to heavier flows, so it may feel heavier than needed if your requirements are lighter. We genuinely appreciate your honest feedback, as it helps us improve both our product and user experience. We want you to feel confident and comfortable, so please let us know if you would like to explore a different style or size that might suit your needs better. Thank you again for sharing your experience. We are here to help and ensure you get the best possible solution. Team Octipa

Thank you for such thoughtful feedback! You're absolutely right about the drying time - that super absorbent material that makes the product so effective does mean a bit more patience when air-drying, but as you said, it's worth it for the performance. I'm really glad our customer service team could help you get the right size quickly and easily. We know sizing can be tricky, so we always want to make exchanges as smooth as possible. Thanks for taking the time to share such detailed thoughts! 💛 Jade

Thank you so much! We really appreciate the feedback 💛 Jade

I'm sorry to hear about this disappointing experience - having wet fabric against your skin is definitely not comfortable, especially when you're out and about. This could potentially be a sizing issue that's affecting how the briefs perform. When the fit isn't quite right, it can impact absorption and distribution. Could you please send us an email mentioning "TrustPilot" in the subject line? We'd love to help troubleshoot this with you and see if we can find a better solution. Thanks for giving us the feedback 💛 Jade

What a lovely way to turn a sizing issue into something positive! I'm so glad we could quickly get you the right size, and I love that you're considering gifting the original pair to someone who could benefit from them. That kind of paying-it-forward spirit just makes everything better 💛 Jade

I'm so glad you're enjoying your product! It sounds like there might have been a small hiccup with your initial order, but I'm happy to hear that everything worked out and you're satisfied with the service. Thank you for sticking with us through that initial confusion - we really appreciate your patience 💛 Jade

This is exactly why we created these! You've touched on one of the most important benefits - that security and discretion that comes with a fixed, integrated pad. No more worrying about shifting or visibility, especially in places like gym changing rooms where you want to feel completely confident. It's so wonderful to hear how this has improved your daily comfort and peace of mind 💛 Jade

Aww, I'm so happy we could turn those worries into smiles! 😊 There's nothing better than exceeding expectations when someone's feeling uncertain about their order. Thank you for giving us the chance to show you what we're all about 💛 Jade

Your words truly mean the world to us! It's so refreshing to hear that our service exceeded your expectations - that "above and beyond" feeling is exactly what we strive for with every customer. Thank you for being willing to recommend us. That kind of trust and endorsement is the highest compliment we could receive 💛 Jade

This makes me so happy to read! It's wonderful that we could turn that initial sizing misjudgment into such a positive experience. Quick, responsive service is what we're all about, and I'm thrilled you love both the product and working with our team. Thank you for giving us the chance to make it right - and for all the love! 💛 Jade