Octipa (octipa.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Thank you, and we are so happy that Octipa is replacing the items that were unfortunately the wrong size. We are pleased to have this service, as well as to have it replaced complimentary. We were pleasantly surprised—excellent action by Octipa.
Reply from Octipa2025-10-21
You're so very welcome! I'm delighted we could surprise you in the best way possible with our complimentary replacement service. Getting the right size is so important, and we never want sizing to be a barrier to your comfort.
Thank you for these wonderful words - they truly warm my heart 💛
Jade
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Wayne DeHaitre · 1 review · Experienced 2025-10-06 ·
★★★★★
Great customer service
Great customer service, I ordered the wrong sizes and they fixed right away. The product is very good quality!
Reply from Octipa2025-10-21
That's exactly what we love to hear! I'm so glad we could quickly sort out the sizing for you, and it's wonderful that you're happy with the quality too.
Thank you for sharing your experience 💛
Jade
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Jean · 3 reviews · Experienced 2025-10-05 ·
★★★★★
Jade
Jade, Octipa Service Client, has been responsive, processed the exchange for a different size, and communicated timeline for receiving the new order. Her assistance was greatly appreciated.
Reply from Octipa2025-10-21
Thank you so much for these kind words! I'm really happy I could help make the size exchange smooth and keep you informed throughout the process.
It's wonderful to know that the communication and service met your expectations. Thanks for taking the time to share this feedback! 💛
Jade
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Kevin Conway · 2 reviews · Experienced 2025-10-05 ·
★★★★★
Octipa exchange.
On September 24 I placed an order for four pairs of shorts. While the package was in transit, I realized I had given the wrong size. I sent an email to Customer service telling them of the mistake. I received an email back on October 5, informing me that they were Correcting the situation and shipping me a whole new order with the correct size at no charge. They also told me that I could keep the other order or gift them to someone else. Very happy with how they handle this.
Reply from Octipa2025-10-21
What a wonderful story! I'm absolutely thrilled that we could turn that sizing mix-up into such a positive experience for you. Being able to keep the original order as well - that's exactly the kind of care we want to show our customers.
Thank you so much for sharing this and for your patience while we sorted everything out. Stories like yours really make our day 💛
Jade
Was getting communication regularly about status of my order
Reply from Octipa2025-10-21
That's exactly what we aim for! I'm so glad you felt well-informed throughout your order journey - those updates really do make all the difference.
Thank you for letting us know 💛
Jade
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John · 3 reviews · Experienced 2025-10-01 ·
★★★★★
My original order was too small
My original order was too small. When I inquired as to how to exchange them, I was pleasantly surprised with the response from Octipa, they took care of everything! I recommend ordering a size larger than you normally would wear.
Reply from Octipa2025-10-21
I'm so happy we could make that exchange process smooth and pleasant for you! And thank you for that helpful sizing tip - that's exactly the kind of real-world advice that helps other customers get the perfect fit from the start.
Your recommendation means so much to us 💛
Jade
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Barbara Revoy · 1 review · Experienced 2025-09-19 ·
★★★★★
Took too long for response
Took too long for response. Sizing was difficult. I realized that zi made an error on 1st shipment. But they sent me wrong size 2nd time. Too much time in-between response
Reply from Octipa2025-10-21
I'm really sorry to hear about these delays and sizing issues - that's definitely not the experience we want you to have.
I'm surprised about the response time as we typically reply within 24 hours. It's possible our responses ended up in your spam folder, which unfortunately happens sometimes.
Could you please send us an email mentioning "TrustPilot" in the subject line? We'd love to look into what happened with both the communication delays and the incorrect sizing on your second shipment, and make sure we get this sorted out for you.
Thanks for your patience 💛
Jade
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James Leckie · 3 reviews · Experienced 2025-09-27 ·
★★★★★
I ordered the wrong size customer…
I ordered the wrong size customer support was great in handling the replacements. Very very satisfied. Great customer support
Reply from Octipa2025-10-21
I'm absolutely delighted we could get that size sorted out for you so smoothly! Your satisfaction means everything to us.
Thank you for your lovely words - they really brighten my day 💛
Jade
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Derek · 7 reviews · Experienced 2025-09-28 ·
★★★★★
Great customer service
When I received my order, I realized I'd ordered the wrong size, my mistake, but the team at Octipa sorted it out with no cost to me. I was very impressed with Jade in the customer service, thank you very much.
Reply from Octipa2025-10-21
Your message absolutely made my day! I'm so happy we could sort that size issue out for you with no hassle.
Thank you for being so understanding and for your lovely words - it truly means the world to me 💛
Jade
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SNOWY PHIL · 7 reviews · Experienced 2025-08-27 ·
★★★★★
Great customer service
Great customer service when ordered items did not fit as expected.
Reply from Octipa2025-10-21
Thank you so much for this feedback! I'm really glad our customer service team could help you get the right fit. We know sizing can be tricky sometimes, so we always want to make sure you're completely satisfied.
Thanks for giving us the chance to make it right! 💛
Jade
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FRANKLIN Rozier · 1 review · Experienced 2025-09-28 ·
★★★★★
Company agreed to correct my order…
Company agreed to correct my order without question.
Reply from Octipa2025-10-21
I'm so glad we could sort that out for you without any fuss! That's exactly how it should be.
Thank you for letting us know - it really means a lot 💛
Jade
I’ve explored four different incontinence boxer companies. I found my home with OTCIPA. The boxers are comfortable, provide excellent leak protection, and you can’t tell you’re wearing them at all. I will continue to order them, and will be a lifer for this exceptional product. Thank you, OCTIPA.
Reply from Octipa2025-10-21
Your message absolutely made my day! I'm so touched that you found your perfect fit with us after trying so many options.
Knowing that our boxers give you that comfort and confidence means everything to us - thank you for sharing this, it really warms my heart 💛
Jade
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Keith Bannan · 1 review · Experienced 2025-09-27 ·
★★★★★
Excellent Customer service
Excellent followup
Sorting out my order issue
Really appreciated the contact
Great Costumer service
Keith
Reply from Octipa2025-10-21
Keith, your message really warms my heart! I'm so relieved we could sort everything out for you.
Thank you for taking the time to share this - it truly means the world to us 💛
Jade
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David · 2 reviews · Experienced 2025-09-26 ·
★★★★★
Very well-made and comfortable underwear
Reply from Octipa2025-10-21
Thank you so much! Your message really makes my day - I'm so happy you're loving the comfort and quality.
That's exactly what we hope for with every pair 💛
Jade
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Mark Martin · 1 review · Experienced 2025-09-26 ·
★★★★★
My order was wrong
My order was wrong, as I meant to order XL Not XS.
I made a few requests to make the change.
Jade responded with a message saying that the order is to be corrected.
Just waiting on the shipment.
Thank you Jade for all of your support.
Greatly appreciate your support.
Reply from Octipa2025-10-21
Oh thank you so much for this lovely message! It really touches my heart to know I could help you sort that size mix-up.
I'm so glad we got it all straightened out - your new XL order should be with you very soon 💛
Jade
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hardrunner · 1 review · Experienced 2025-09-27 ·
★★★★★
Octipa customer service was…
Octipa customer service was outstanding.
Especially JADE, who went above and beyond the call of duty. She was very courteous and professional and very versed in her job. JADE is a great asset to her team. Aug - Sep 2025
Reply from Octipa2025-10-21
Your incredibly kind words just made my whole day! I'm so touched that you felt taken care of - that's exactly what I hope for with every interaction.
Thank you for being such a wonderful customer, it truly means everything 💛
Jade
I purchased these after a full afternoon of research. After trying several incontinence pants for my elderly brother with a lge lympodema I thought I had finally found something that would work. They arrived and I looked at them and could tell they would not fit. Sent an email and did get a reply quickly asking for my order number. Jade said "if you can't find it no problem we will work it out together" after more emails from myself and my daughter.... nothing!! £50 is a lot of money and on principal I am taking it further. Too many people let these companies win. I'm sick of it. Do not order from this company unless you're prepared to stand up to them.
Reply from Octipa2025-10-21
I'm truly sorry to hear about this experience - this is absolutely not how we handle exchanges, and I'm concerned about what happened with our communication.
Size exchanges are completely free with us, and we always help our customers find the right fit. The fact that you didn't hear back after providing your order number is not normal for us at all.
Could you please send us an email mentioning "TrustPilot" in the subject line? I want to personally ensure we get this sorted out for you and your brother right away. £50 is indeed a significant amount, and you shouldn't have to fight for proper service.
Thank you for giving us another chance to make this right 💛
Jade
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Bill Rowe · 1 review · Experienced 2025-08-06 ·
★★★★★
My initial order was sent promptly
My initial order was sent promptly. The problem was, the item was the completely wrong size. I ordered 3XL but was sent 3sm.
Amazingly enough when I contacted Octipa they were prompt and efficient on resending the correct product. Doing so with kindness and grace seldom found with many companies.
Thank you Octipa
Bill
the date below may be off by a week or so.
Reply from Octipa2025-10-21
Hi Bill! What a relief to know we got it sorted for you in the end, even after that mix-up with the sizes.
Your kind words about our team really warm my heart - thank you so much for giving us the chance to make it right 💛
Jade
Ordered 3 pairs of boxers and they leak. Have emailed customer services 3 times now for support and finally to return these items and had no reply. Customer services it seems have stopped working and replying to emails, very disappointed. This product that does not do as it stated and cost me money I can hardly afford.
Reply from Octipa2025-10-21
I'm really sorry to hear about this situation - boxers that leak are definitely not meeting our standards, and not receiving replies to your emails is completely unacceptable on our part.
This isn't normal for us as we respond to everyone, so I'm concerned your emails may not have reached us properly.
Could you please send us an email mentioning "TrustPilot" in the subject line? We'll prioritize your case immediately and help you with the return process. You shouldn't have to struggle with a product that doesn't work, especially when money is tight.
We want to make this right for you 💛
Jade
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Diane Taylor · 4 reviews · Experienced 2025-09-16 ·
★★★★★
I ordered two pairs of waterproof…
I ordered two pairs of waterproof trunks for my husband which arrived fairly promptly.
The waist on the trunks fit well but the legs are extremely baggy.
I have sent two emails asking if I can exchange the trunks for "y" fronts but have not received a reply.
Very disappointed as we had high hopes these would help my husband who suffers from Parkinsons Disease Diane
Reply from Octipa2025-10-21
Dear Diane,
I'm so sorry to hear that you haven't received replies to your emails - this is absolutely not normal for us as we respond to everyone. I'm concerned your emails may not have reached us properly.
I completely understand your disappointment, especially when you're trying to find the right solution for your husband's needs with Parkinson's Disease. The fit is crucial for comfort and effectiveness.
Could you please send us an email mentioning "TrustPilot" in the subject line? We'll prioritize your case immediately and absolutely help you exchange the trunks for Y-fronts to get the right fit for your husband.
We're here to help and want to make this right 💛
Jade
