Octipa (octipa.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
K
Ken Diehl · 3 reviews · Experienced 2026-03-08 ·
★★★★★
Buyer BEWARE.....
Buyer BEWARE.....,
I truly believe that this is some of the worst consumer service that I have ever experienced or…, it’s a scam so please beware.
I paid OVER $500 to the Optica USA company after a PROSTRATE CANCER, a prostrate removal and.., stomach & bladder cancer
surgery thinking that I would have product delivered within the stated times on their website - WHEN I NEEDED IT because of a literal medical
emergency & again, BOUGHT based on their website expected delivery times.
Now their tracking says & has said that my product has been sitting in California since 3/11/2026.
I will be completely healed before your company fulfills an emergency, post major surgery order that has been sitting in
California for 2 months. Please beware.., I would never buy from them again. I have emailed the company multiple times.
The Founder / CEO Gaelle is hidden from consumer feedback and the company after taking your money DOES NOT REPLY TO EMAIL.
THEY SHOULD REFUND my money asap and keep their product that supposedly has sitting in California since March 11th.
Beware of the Optica USA - SCAM!
Reply from Octipa2026-05-10
We are truly sorry to read about your situation and understand how frustrating this experience must feel, especially following major surgeries and during such a difficult time.
However, we would like to clarify that we are not a scam and we always aim to assist our customers as quickly as possible. At the moment, we are unfortunately unable to locate an email or order with the information provided in this review.
Please contact us directly at [email protected] with your order number and the email address used for the purchase so we can investigate the situation properly and help find a solution for you.💙
C
CeCe Keyes · 1 review · Experienced 2026-04-16 ·
★★★★★
I’ve had a great experience with this…
I’ve had a great experience with this company. my husband ordered a large in the leak proof underwear, but when he received them, they were too small. I contacted the company and they sent me an extra large at no extra cost.! I couldn’t have been more impressed how they handled this situation!
Reply from Octipa2026-05-08
Thank you so much for your kind feedback! 💙
We’re really happy to hear that you had a great experience with our customer service. Finding the right size can sometimes be tricky, so we’re glad we could quickly help and send the XL replacement for your husband at no extra cost.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. 💙
H
Herve · 9 reviews · Experienced 2026-05-05 ·
★★★★★
Un peu inconfortable mais efficacite…
Un peu inconfortable mais efficacite maximale. Ce qui evidemment compense le defaut.
Reply from Octipa2026-05-07
Merci beaucoup Hervé pour votre retour honnête 😊
Nous sommes heureux de savoir que malgré ce léger inconfort, l’efficacité est bien au rendez-vous. Les sensations peuvent parfois demander un petit temps d’adaptation selon les habitudes de chacun. Merci encore pour votre confiance 💙
I want to tell you about the Service Manager at Octipa, Jade. As a representative of Octipa I would score her 11 out of 10. Her patience in trying to help me is way beyond what I expected. I will certainly be going back to order further underwear mainly because it’s excellent and because Jade will treat you well. She is polite and understanding. Thank you Jade you made the experience shopping with Octipa very special.
Reply from Octipa2026-05-05
Thank you so much for your kind words, it truly means a lot to us. We are delighted to hear that you had such a positive experience with our team and that you are satisfied with our products. Your feedback will be shared with Jade, she will be very happy to read it 💙
It was a sheer delight to work with Octipa. They went above and beyond to assist me. The articles I bought were too small, so they managed to find my original invoice in the system and they are sending me the bigger size free of charge. Into the bargain, they have said I can keep the smaller ones. This just doesn't happen nowadays. Thanks Ocpita
Reply from Octipa2026-04-24
Thank you so much for your kind feedback, Connie 😊
We’re really glad we could assist you quickly and that your experience met your expectations. Finding the right size can sometimes be tricky, which is why we always do our best to offer simple and fast solutions.
Thank you again for your trust and support 💙
W
Wayne · 1 review · Experienced 2026-03-16 ·
★★★★★
Very prompt service and obvious…
Very prompt service and obvious willingness to work out any problems. Also the benefit of replacement free of charge was very much appreciated
Reply from Octipa2026-04-01
Thank you so much for your kind feedback 😊
We’re delighted to hear that you appreciated our responsiveness and support.
It truly means a lot to us that you had a positive experience, and we’re always here if you need anything further.
Have a lovely day 💙
M
Marlo · 3 reviews · Experienced 2026-03-14 ·
★★★★★
Excellent customer service
I purchased 4 pair of protective underwear and they were the wrong size. I left a message using their return feature and was contacted by Jade who was so helpful and understanding. She provided excellent information and is sending it the correct size. Jade provided excellent customer service and i an looking forward to my order. Thanks Jade!!
Reply from Octipa2026-03-30
Thank you so much for your kind review 😊
We’re delighted to hear that Jade was able to assist you quickly and provide a solution that met your needs.
Your satisfaction is very important to us, and your feedback means a lot 💙
M
Mike Curtis · 1 review · Experienced 2026-03-06 ·
★★★★★
I ordered the wrong size and reached…
I ordered the wrong size and reached out to Octipa and talked with Jade and not only were they very responsive to my situation but they took care of it by sending me the proper size and no additional cost. Highly recommend not only for the product but for customer service as well
Reply from Octipa2026-03-10
Thank you very much for your kind feedback and recommendation. We are glad Jade was able to assist you quickly and help resolve the situation. Providing both quality products and responsive customer service is very important to us, and your message truly means a lot 💙
Ordering the right size online is always a problem. I usually wear a 2XL, but when the underwear arrived, it was too tight. Knowing that you cannot return underwear, I contacted OCTIPA to order another set of 3. They asked why the different size and when they discovered that it was because the first set was too small, they sent the replacement order FREE OF CHARGE. AWESOME customer service!
Reply from Octipa2026-03-04
Thank you so much for sharing your experience! We're glad we could help resolve the sizing issue and make things right for you. Your satisfaction is very important to us, and we're happy our team could assist. Enjoy your new set, and thank you again for your kind words! 💙
B
Brian Myers · 16 reviews · Experienced 2026-02-28 ·
★★★★★
I am now using a 4xlair at night and am…
I am now using a 4xlair at night and am very happy with the result
Reply from Octipa2026-03-02
Thank you very much for your feedback! We’re delighted to hear that the 4XL works well for you at night and that you’re happy with the results. Your satisfaction means a lot to us. Thank you for your trust! 💙
R
Robert Nasser · 2 reviews · Experienced 2026-02-24 ·
★★★★★
The ease of reviewing and commenting…
The ease of reviewing and commenting the website.
Reply from Octipa2026-03-02
Thank you for your feedback! We're glad to hear that you found it easy to review and comment on our website. We appreciate you taking the time to share your experience and hope to serve you again soon! 💙
E
Eddyramp · 9 reviews · Experienced 2025-11-15 ·
★★★★★
Delivery was quick.Not very happy with…
Delivery was quick.Not very happy with briefs as the safe part not high enough.Then bought the boxer type,safe part high enough but the side that had the fly hole hasn't enough coverage.Both very discreet and comfortable tho.Bit disappointed as still wet on trousers
Reply from Octipa2026-02-21
Thank you for taking the time to share your feedback.
We’re glad to hear that the delivery was quick and that you found both models discreet and comfortable.
We’re really sorry to learn that the fit and coverage didn’t fully meet your needs, and that you still experienced wetness on your trousers. Your comments about the absorbent area on both the briefs and the boxer style are very helpful, as fit and coverage can vary depending on individual needs and body shape.
We’d love the chance to look into this with you and see if there’s a more suitable option for your specific situation. Please feel free to contact our support team at [email protected]
, and we’ll be happy to help and advise you further.
Thank you again for your honest feedback — it helps us improve 💙
E
Eric Johnson · 1 review · Experienced 2026-01-16 ·
★★★★★
These are more like hipsters than…
These are more like hipsters than trunks, always slipping down ,waste of time just like wearing a dyper definitely won’t buy agin …..
Reply from Octipa2026-02-23
Thank you for your feedback. We’re sorry the fit didn’t meet your expectations.
We’re already in touch with you by email and have sent a free replacement order to resolve this.
Please don’t hesitate to reach out if you need anything else.💙
K
Kevin Johnston · 2 reviews · Experienced 2025-11-12 ·
★★★★★
Great Customer Focus
I made a mistake size wise when ordering my incontenance underware. After I received the order as ordered and the product was too small I contacted you regarding a return. You immediately sent the correct sizes and told me to keep the original pairs and save the postage. Wonderful Customer Service.
Reply from Octipa2026-02-19
Thank you so much for taking the time to share your experience!
We’re really happy to hear that we were able to quickly resolve the sizing issue and make things right for you.
Providing helpful, hassle-free support is very important to us, and your kind words about our customer service truly mean a lot to the whole team. We’re glad you’re now enjoying the correct sizes and had a smooth experience overall.
Thank you again for your trust and your lovely feedback 💙
L
Lydia Ras · 1 review · Experienced 2025-08-15 ·
★★★★★
Excellent quality and service
Reply from Octipa2026-02-19
Thank you so much for your positive feedback!
We’re delighted to hear that you’re happy with both the quality of our products and our service.
Your satisfaction means a lot to us.
Thank you for your trust 💙
V
Vincent Haines · 10 reviews · Experienced 2026-01-30 ·
★★★★★
Very helpful team
Very helpful team. New products are really great, fit and work extremely well.
Reply from Octipa2026-02-19
Thank you so much for your positive feedback!
We’re delighted to hear that you’re happy with both the quality of our products and our service.
Your satisfaction means a lot to us.
Thank you for your trust 💙
J
Justo · 5 reviews · Experienced 2026-01-21 ·
★★★★★
Excellent material…
The underpants are a good material but I had a problem with the size. I wrote the Customer Service and Jade helped me immediately. Jade sent me the correct size and now my husband is very happy. Thank you!
Reply from Octipa2026-02-16
Thank you for your feedback.
We’re glad the material meets your expectations and that the size issue was resolved quickly. Happy to hear your husband is now satisfied. 💙
C
Clyde Stewart Zaidins · 1 review · Experienced 2025-12-17 ·
★★★★★
Great Customer Service
Although the final product did not meet my needs, all of my email interactions with Jade were handled very professionally.
Reply from Octipa2026-02-12
Thank you for your feedback. We’re glad your exchanges with our team were handled professionally, even if the product didn’t fully meet your needs. 💙
C
Chris Reeves · 9 reviews · Experienced 2026-01-03 ·
★★★★★
Poor customer service
I ordered 3 pairs of boxers on a Buy 3 get 3 free offer.
When the package arrived there were only three pairs. I tried on one pair and they were a terrible fit.
I contacted Octipa to try and return the two unused pairs and obtain a refund for the three pairs not sent. I received a reply from "Jade De Chez" asking for my order number which I sent by return. Since then I have had no reply except blank emails from Jade with no content on 6th, 14th and 17th of January . Each time I asked where the content weas. To date I have received no refund and no other contact. Very poor customer service.
Reply from Octipa2026-02-02
Hello, we checked and we replied to you but it seems that there was an issue on the reply. We sent it again. We are sorry about that.
M
Mrs Jane E Forsyth · 24 reviews · Experienced 2026-01-24 ·
★★★★★
This is a reply to Octipa's response to…
This is a reply to Octipa's response to my complaint.
They say they cannot find my records. Considering I have written to them now 4 times, there must be something strange about their records.
They asked me for a photograph of the faulty articles, which I sent. Then 2 days ago they asked me for it again, saying they hadn't received one. I replied, attaching the photograph again. Since then no contact from them once more. What do I have to do to return these knickers, under what they say is a guarantee?
Reply from Octipa2026-01-27
After carefully reviewing our records, we would like to clarify the situation with factual information.
We confirm that on 20/01 we requested photos of the items. On that same day, you replied stating that you would send them, however no photo was attached to your email. You can verify this directly in your own email records, as no file was received by us on that date.
This is not an issue with missing records, but simply that the required documentation was not initially provided.
We also confirm that the return form was sent to you yesterday, allowing you to proceed with the return in accordance with our policy.
We remain available to complete the process once all required information is correctly received.
