Octipa (octipa.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Absorbent pad in their briefs are too low. Underwear become wet because of this. The absorbent pad should go all the way up to the waistband and become wider near the waistband.
Reply from Octipa2025-10-21
Thank you for this detailed feedback about the absorbent pad placement. Your suggestion about extending the pad all the way up to the waistband and making it wider at the top is really valuable - this kind of specific feedback helps us understand how we can improve our designs.
I'm sorry the current positioning isn't working optimally for you. Could you please send us an email mentioning "TrustPilot" in the subject line? We'd like to offer you a commercial gesture to make up for this issue.
Your input is genuinely helpful for our product development 💛
Jade
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CM F · 1 review · Experienced 2025-09-16 ·
★★★★★
Great customer service
I ordered the wrong size.
It took a few attempts before I was able to reach someone.
Jade responded to say the exchange is in process and shipment should arrive soon.
Thank you. I appreciate the kindness, professionalism and attention.
Reply from Octipa2025-10-21
Thank you so much for this lovely feedback! I'm really glad we could help with your size exchange and that you felt we provided kind and professional service.
I apologize that it took a few attempts to reach us initially - we're always working to improve our response times. But I'm happy we got there in the end and that your exchange is on its way!
Thank you for your patience and for taking the time to share this positive experience 💛
Jade
how to turn a very good achievement for women into a hassle for men: the man's sex is not fixed, so there should be a protective surface in the briefs that goes up almost to the waistband. The leaks soak into the fabric and the smell quickly becomes noticeable: the horrible perception that we absolutely want to avoid! In other words: does not provide the expected service, increases the discomfort that it claims to avoid! Persisting in presenting it as Octipa does becomes a scam for ... men.
Reply from Octipa2025-10-21
Thank you for this detailed feedback - I really appreciate you taking the time to explain the specific challenges you've encountered with our men's briefs.
Your point about the protective surface needing to extend higher towards the waistband for male anatomy is very valuable insight. We take all feedback seriously as it helps us understand how our products perform in real-world situations.
Thank you for sharing these honest observations 💛
Jade
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Jennifer Lawrence · 2 reviews · Experienced 2025-08-11 ·
★★★★★
I ordered the wrong size
I ordered the wrong size and experienced a problem .I informed Octipa and Jade offered good advice and subsequently sent a replacement in a smaller size with no charge
This is an excellent product and service
Reply from Octipa2025-09-19
Thank you so much for this lovely message! I'm really happy I could help you get the right size and that everything worked out perfectly.
Your kind words about both the product and service mean the world to us! 😊
Jade
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Robert Whitehurst · 1 review · Experienced 2025-09-09 ·
★★★★★
A promise delivered
Reading the Instagram reviews I thought I’d try the briefs myself so sent in a small order. As promised they were impressive, comfortable and functional. So I made a second order half of which included the next larger size. The larger size was a better fit so I made a third order all of which was the next larger size. Reading that a pair-for-pair exchange was offered if a better fitting size was wanted I wrote and asked about that and was told that Octipa honored that promise, which they did. I’ve been very pleased with the briefs and the fast and friendly response to my orders and requests. At 79 years old the briefs go a long way to keeping my life close to “normal”. 🙂🙂
Reply from Octipa2025-09-15
Your message absolutely made my day!
It means the world to me that our briefs are helping you feel comfortable and confident - that's exactly why we do what we do, and I'm so grateful you took the time to share this with us.
Jade
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customer · 4 reviews · Experienced 2025-09-08 ·
★★★★★
When I saw my order had the wrong size …
When I saw my other I got in touch with then and told Jada I ordered 6 size not the sw so she told me my order has all ready gone but when you get them get in touch with me and I will send you the right size with the one's you have you can give them to someone else there service is awesome thanks Jada
Reply from Octipa2025-09-15
Thank you so much for sharing this!
I'm absolutely thrilled that I could sort everything out for you so quickly, and it warms my heart to know you had such a positive experience with our service.
Jade
Not happy with this company . Outer parcel opened to see items, did not want them but cannot get a refund . A exchange is not required . No address to return for a refund of purchase. Will never use again . Tried to contact but found this useless will never use again !!!!
Reply from Octipa2025-09-08
I'm really sorry to hear that you've had such a disappointing experience and that we haven't been able to help you properly with your refund request 😔
This definitely isn't the level of service we want to provide. Could you please write to us at [email protected] with "TrustPilot" in the subject line? I'll personally make sure we find the right solution for you, including processing your refund if that's what you need.
Jade
Ordered 3 boxer short pants and they leak ! Have emailed customer services which states open monday to Sunday 8am to 6pm still awaiting a reply despite 3 emails sent . Poor customer services and now left with a product that does not do as it stated. Nearly £70 cost to me down the drain.
Reply from Octipa2025-09-08
I'm truly sorry to hear about this frustrating experience, and I can completely understand how disappointing it must be to spend nearly £70 on a product that isn't working as promised 😔
What's even more concerning is that you haven't received any response to your three emails - that's absolutely not the level of service we want to provide. I've just checked our system and unfortunately we haven't received any emails from you, which suggests there might be a technical issue.
Could you please send us a new message at [email protected] with "TrustPilot" in the subject line? This will ensure I personally handle your case as a priority and find the best solution for you right away. You deserve much better than this experience.
Jade
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Stephen P Vancouver · 3 reviews · Experienced 2025-08-31 ·
★★★★★
Save your money. They don’t work!
I purchased 2 pairs of the boxer style ultra absorbent. On a recent car trip I was not near a restroom and really had to go. I thought I could let a small amount of urine go since I was wearing the briefs. But I was sadly mistaken! The underwear got wet and my pants were wet too. I had to drive quite a bit further before I could find a spot to take them off; fortunately I had other clothing to change into. VERY disappointed! They are quite expensive and don’t seem to work as advertised. Save your money and buy the disposable ones. If I had been in public I would have been mortified.
Reply from Octipa2025-09-02
I'm truly sorry to hear about this embarrassing situation - that must have been so stressful and disappointing, especially when you were counting on the product to work 😔
This definitely isn't the experience we want our customers to have. I'd love to help figure out what went wrong and find a solution for you.
Could you please write to us at [email protected] with "TrustPilot" in the subject line? That way we can look into your specific situation and make this right.
Jade
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William · 2 reviews · Experienced 2025-08-22 ·
★★★★★
Now that is GREAT service!
I had no trouble placing the original order and recieved it in good time. However I odered the wrong size. I contacted OCTIPA and changed the order. and told to return the first order and the new order will be sent. In a later communication OPTIPA told me not to send the first oder back to them but to donate it an organization of charity and they would send me the new order. Now, that is great service.
Reply from Octipa2025-09-02
Thank you so much for sharing this! It makes me so happy to hear that we could turn a sizing mix-up into something positive 😊
Your kind words about our service truly mean the world to us!
Jade
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Alan Caplan · 1 review · Experienced 2025-08-25 ·
★★★★★
Integrity This group delivers what…
Integrity This group delivers what they promise and do it promptly.i received my first order within a week of ordering it. And, when I asked for an exchange from a large size to an extra large they agreed to do so immediately without shipping back the first shipment because it takes a bit of trial and error to get exactly the right size,I am impressed with their integrity so far.
Reply from Octipa2025-08-27
Thank you so much for these wonderful words! It truly warms my heart to hear that you feel we've shown integrity and delivered on our promises 😊
Your trust means everything to us, and I'm so glad we could make the sizing exchange smooth and hassle-free for you!
Jade
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Paxton Small · 4 reviews · Experienced 2025-08-22 ·
★★★★★
No noticeable difference
At first the product i received was way too small. It was promised that my correct size will be shipped to me within 6 working days. Only time will tell. I haven't tried the briefs that were delivered but the quality seems decent and will probably served it's purpose. Looking at the Octipa underwear, there's hardly a noticeable difference between these and regular underwear. Response and service were admirable.
Reply from Octipa2025-08-27
Thank you so much for your feedback! I'm delighted that you're happy with the quality and that our service met your expectations 😊
I hope the correct size arrives quickly and fits you perfectly!
Jade
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Mark Vincent · 1 review · Experienced 2025-08-24 ·
★★★★★
Fantastic customer service & product quality
Fantastic customer service,when I ordered the wrong size boxer shorts all it took was a quick email and replacements in the correct size were on the way. Thinking these were still slightly small as I struggled to pull them up fully I realised it was because I had them on back to front, as soon as I corrected this the issue was solved. Much more comfortable than wearing boxers and separate pads. I haven’t had any flows yet so absorbency hasn’t been tested but based on my experience so far I am confident this will be more than acceptable
Reply from Octipa2025-08-25
Thank you so much for sharing this detailed feedback and for your patience with the sizing exchange! I'm delighted that you found the right fit and that the comfort level is working well for you compared to separate pads 😊
Jade
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Ron Interman · 2 reviews · Experienced 2025-08-18 ·
★★★★★
Very Efficient Customer service
Had size issue , no worries seemless customer service ,
Definitely gained a new customer
Reply from Octipa2025-08-23
Thank you so much for this wonderful feedback! I'm thrilled that we could sort out the sizing smoothly and earn your trust as a new customer 😊
Jade
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Tom Ebel · 1 review · Experienced 2025-08-22 ·
★★★★★
Excellent response on a mistake on my order
I made a mistake on my order, and Jade and the company did a wonderful job straightening it out and sending me a replacement. They were very responsive and accommodating.
Reply from Octipa2025-08-23
Thank you so much for this lovely feedback! I'm really happy we could sort everything out for you quickly and get you the right replacement 😊
Jade
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John Hayes · 4 reviews · Experienced 2025-08-19 ·
★★★★★
Very comfortable
The sizing was a bit of a challenge. My suggestion is to order a size larger than normal. But comfortable to wear and customer service was exceptional. I would definitely recommend and plan to order more.
Reply from Octipa2025-08-23
Thank you so much for this helpful feedback and for recommending us! I'm delighted that you found them comfortable and that our team could help you through the sizing 😊
Jade
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Thomas Downs · 1 review · Experienced 2025-08-21 ·
★★★★★
The company is intent on creating a customer
My interaction with OCTIPA has been outstanding. They have been responsive and have gone above and beyond to fill my order. I plan to order again in the future.
Reply from Octipa2025-08-23
Thank you so much for these wonderful words! It truly means the world to us that we could provide you with such exceptional service 😊
Jade
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Ronald Morse · 2 reviews · Experienced 2025-08-15 ·
★★★★★
Customer for life
What a pleasure to work with a company that is dedicated to customer service. A size issue was no problem for OCTPIA. It was probably my fault anyway. Reorder is in the works with the correct size. They have a customer for life. The product works and their customer service works.
Reply from Octipa2025-08-21
Thank you so much for these incredibly kind words! It really touches my heart to know we've earned your trust for life - that means everything to us 😊
Jade
They go the distance to make sure your purchase works for you. They suggested a different style for me for a better fit. They really care
Reply from Octipa2025-08-21
Thank you so much for sharing this! It truly means the world to us that you felt cared for - we really do want every customer to find their perfect fit 😊
Jade
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Mr Deans · 7 reviews · Experienced 2025-08-20 ·
★★★★★
First class experience
From time of ordering, through delivery and resolution of a query, first class experience. Excellent customer service.
Reply from Octipa2025-08-21
Thank you so much for this wonderful feedback! It really warms my heart to know we provided you with such a positive experience from start to finish 😊
Jade
