Octipa

We are truly sorry to read about your situation and understand how frustrating this experience must feel, especially following major surgeries and during such a difficult time. However, we would like to clarify that we are not a scam and we always aim to assist our customers as quickly as possible. At the moment, we are unfortunately unable to locate an email or order with the information provided in this review. Please contact us directly at [email protected] with your order number and the email address used for the purchase so we can investigate the situation properly and help find a solution for you.💙

Thank you so much for your kind feedback! 💙 We’re really happy to hear that you had a great experience with our customer service. Finding the right size can sometimes be tricky, so we’re glad we could quickly help and send the XL replacement for your husband at no extra cost. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. 💙

Merci beaucoup Hervé pour votre retour honnête 😊 Nous sommes heureux de savoir que malgré ce léger inconfort, l’efficacité est bien au rendez-vous. Les sensations peuvent parfois demander un petit temps d’adaptation selon les habitudes de chacun. Merci encore pour votre confiance 💙

Thank you so much for your kind words, it truly means a lot to us. We are delighted to hear that you had such a positive experience with our team and that you are satisfied with our products. Your feedback will be shared with Jade, she will be very happy to read it 💙

Thank you so much for your kind feedback, Connie 😊 We’re really glad we could assist you quickly and that your experience met your expectations. Finding the right size can sometimes be tricky, which is why we always do our best to offer simple and fast solutions. Thank you again for your trust and support 💙

Thank you so much for your kind feedback 😊 We’re delighted to hear that you appreciated our responsiveness and support. It truly means a lot to us that you had a positive experience, and we’re always here if you need anything further. Have a lovely day 💙

Thank you so much for your kind review 😊 We’re delighted to hear that Jade was able to assist you quickly and provide a solution that met your needs. Your satisfaction is very important to us, and your feedback means a lot 💙

Thank you very much for your kind feedback and recommendation. We are glad Jade was able to assist you quickly and help resolve the situation. Providing both quality products and responsive customer service is very important to us, and your message truly means a lot 💙

Thank you so much for sharing your experience! We're glad we could help resolve the sizing issue and make things right for you. Your satisfaction is very important to us, and we're happy our team could assist. Enjoy your new set, and thank you again for your kind words! 💙

Thank you very much for your feedback! We’re delighted to hear that the 4XL works well for you at night and that you’re happy with the results. Your satisfaction means a lot to us. Thank you for your trust! 💙

Thank you for your feedback! We're glad to hear that you found it easy to review and comment on our website. We appreciate you taking the time to share your experience and hope to serve you again soon! 💙

Thank you for taking the time to share your feedback. We’re glad to hear that the delivery was quick and that you found both models discreet and comfortable. We’re really sorry to learn that the fit and coverage didn’t fully meet your needs, and that you still experienced wetness on your trousers. Your comments about the absorbent area on both the briefs and the boxer style are very helpful, as fit and coverage can vary depending on individual needs and body shape. We’d love the chance to look into this with you and see if there’s a more suitable option for your specific situation. Please feel free to contact our support team at [email protected] , and we’ll be happy to help and advise you further. Thank you again for your honest feedback — it helps us improve 💙

Thank you for your feedback. We’re sorry the fit didn’t meet your expectations. We’re already in touch with you by email and have sent a free replacement order to resolve this. Please don’t hesitate to reach out if you need anything else.💙

Thank you so much for taking the time to share your experience! We’re really happy to hear that we were able to quickly resolve the sizing issue and make things right for you. Providing helpful, hassle-free support is very important to us, and your kind words about our customer service truly mean a lot to the whole team. We’re glad you’re now enjoying the correct sizes and had a smooth experience overall. Thank you again for your trust and your lovely feedback 💙

Thank you so much for your positive feedback! We’re delighted to hear that you’re happy with both the quality of our products and our service. Your satisfaction means a lot to us. Thank you for your trust 💙

Thank you so much for your positive feedback! We’re delighted to hear that you’re happy with both the quality of our products and our service. Your satisfaction means a lot to us. Thank you for your trust 💙

Thank you for your feedback. We’re glad the material meets your expectations and that the size issue was resolved quickly. Happy to hear your husband is now satisfied. 💙

Thank you for your feedback. We’re glad your exchanges with our team were handled professionally, even if the product didn’t fully meet your needs. 💙

Hello, we checked and we replied to you but it seems that there was an issue on the reply. We sent it again. We are sorry about that.

After carefully reviewing our records, we would like to clarify the situation with factual information. We confirm that on 20/01 we requested photos of the items. On that same day, you replied stating that you would send them, however no photo was attached to your email. You can verify this directly in your own email records, as no file was received by us on that date. This is not an issue with missing records, but simply that the required documentation was not initially provided. We also confirm that the return form was sent to you yesterday, allowing you to proceed with the return in accordance with our policy. We remain available to complete the process once all required information is correctly received.