Octopus Energy US

Thank you for taking the time to share your experience—we know how frustrating onboarding hiccups can be. We've confirmed your account is active and receiving supply today, and we're digging into what caused the delay on your end. Our team will review the situation, and interactions with our staff, and make sure we've closed any gaps. We appreciate you sticking with us and giving us the chance to make it right.

We're truly sorry for the wait times and email delays you experienced—that's not the service we're aiming for. We've been growing rapidly as of late and are actively hiring to strengthen our support team. We'd like to make this right. Please reply with your account details or contact us at [email protected] , and we'll keep our eyes peeled so we can prioritize your concerns immediately. Regarding, the last day of the billing cycle, the meter read schedule is controlled by the utility, and while we can give a general estimate of when to expect a bill each month, they are not generated on the same day each month. All the same, we should be able to give you a general idea. We appreciate you giving us a shot and hope we can earn a better experience in the year ahead.

Hey Scott, We're sorry to hear the additional documentation request was frustrating. In some cases, we may need extra information to complete security and fraud prevention checks. These measures are in place to help protect our customers and make sure accounts are opened securely. We appreciate your patience and thank you for sharing your feedback. Best, The Octopus Energy Team