About Octopus Energy US
Data updated- Website
- octopusenergy.com
- Category
- Utilities
- Location
- United States · Houston
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 100% (8/8)
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Is Octopus Energy US legit?
Octopus Energy US (octopusenergy.com) has a 4.4 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Utilities and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Employee did not want to open my…
Employee did not want to open my account, pretty sad
Reply from Octopus Energy US2026-06-29
Thank you for taking the time to share your experience—we know how frustrating onboarding hiccups can be. We've confirmed your account is active and receiving supply today, and we're digging into what caused the delay on your end. Our team will review the situation, and interactions with our staff, and make sure we've closed any gaps. We appreciate you sticking with us and giving us the chance to make it right.
Good luck getting ahold of them.
If you call the 800 number you will wait on hold for a very very long time to speak to someone, assuming you don't give up first. The last time I tried the email option it took them 6 days to respond. Want to know what the last day of your billing cycle is? Good luck. Genex had 0 issues showing me the exact day in their app and web page, yet somehow Octopus can't do the same with the same local provider. They make it different every month and there is no way to find out what it is on their web page. Of course it is in their benefit to make it hard. If you don't hit your 1000KW use, they get to charge you another $125, effectively tripling your per KW hour rate. If not for the $150 cancellation fee, I would have have left. This will be my first and last year with them.
Reply from Octopus Energy US2026-06-29
We're truly sorry for the wait times and email delays you experienced—that's not the service we're aiming for. We've been growing rapidly as of late and are actively hiring to strengthen our support team. We'd like to make this right. Please reply with your account details or contact us at [email protected] , and we'll keep our eyes peeled so we can prioritize your concerns immediately. Regarding, the last day of the billing cycle, the meter read schedule is controlled by the utility, and while we can give a general estimate of when to expect a bill each month, they are not generated on the same day each month. All the same, we should be able to give you a general idea. We appreciate you giving us a shot and hope we can earn a better experience in the year ahead.
Deavonte'
Deavonte', this guy was awesome and took care of explaining and assisting me with switching to Octopus Energy. He was down to earth and explained everything in a simple way that made it easy for me to follow. I am super happy with the transfer to Octopus!
Thank you, Keith
Thank you, Keith, as per conversation, was very informative and greatly appreciated his help with my situation and got it resolved. Thank you, so much, Tamara n Vern H.
Calling in today to Octopus was great!
Calling in today to Octopus was great! They were happy to help me and listened carefully to all my needs! I feel like this company is family, not just a light company! Thank you so much Clarissa in customer service for all your help today!
Very courteous and knowledgeable…
Very courteous and knowledgeable pleasant to work with and user-friendly website
Service
Customer service very helpful
Everyone there is extremely helpful…
Everyone there is extremely helpful from customer service to services if I could give you more than 5stars as an option I would and I don't plan on going anywhere for my electric services. Thank you for all that you do for me.
I did not like the way you handled my authorization.
I did not like the way after I processed my credit card and you came back to me for further docs.
Reply from Octopus Energy US2026-06-23
Hey Scott, We're sorry to hear the additional documentation request was frustrating. In some cases, we may need extra information to complete security and fraud prevention checks. These measures are in place to help protect our customers and make sure accounts are opened securely. We appreciate your patience and thank you for sharing your feedback. Best, The Octopus Energy Team
Good
Good . Good ,Great
Customer Service was Very Responsive
As a returning customer Octopus' Customer Service was very responsive, my service was turned on in my new apartment on the date requested. My previous experience with them was the same; very responsive and timely!
So far, so good
So far, I have been pleased with my interaction. So far I have not received a bill or gotten a statement. Will have to see how that goes.
Excellent customer service and empathy.
Good customer service
Switch service
Service is great and customer service…
Service is great and customer service is prompt. When I called about what appeared to be a few cents discrepancy both plus and minus the representative didn't have an answer but suggested waiting until the next month bill to see if the calculations matched my expectations on the REP and Centerpoint charges since the Centerpoint had a rate change mid-way through my first month bill.
Very good I love how you help me ❤️
My bill doesn’t be high at all it’s…
My bill doesn’t be high at all it’s reasonable I also like the fact of my discounts I get and let’s not forget they didn’t charge me a deposit for my lights I’m all around satisfied with my service and I’m going to forever be a costumer and I’ll also recommend thanks Octopus Energy
Website was fun and never a problem
Very good customer service transition…
Very good customer service transition went very well. No issues. Power supply is also great not too much fluctuation.