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About Octopus Energy US
Data updated- Website
- octopusenergy.com
- Category
- Utilities
- Location
- United States · Houston
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 100% (8/8)
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Is Octopus Energy US legit?
Octopus Energy US (octopusenergy.com) has a 4.4 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Utilities and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
I thought that the rate would be 9kw…
I thought that the rate would be 9kw but i did not know it would increase cuz of an extra charge which means im not getting the 9 afterall
Reply from Octopus Energy US2026-05-15
Hi Marianela, thank you for sharing your experience — feedback like this is exactly how we get better. We're sorry the rate structure wasn't clearly explained at the time you enrolled. The 9¢/kWh is the energy charge, but your local utility (AEP Central) adds a separate delivery charge on top — and we understand how frustrating it is to discover that after signing up. I've already flagged this with our enrollment partner so we can review exactly what was communicated during your signup call and make sure it isn't repeated. I've also reached out to you directly via email with a couple of options to make this right. Please don't hesitate to reply there — we'd love the chance to turn this around for you. ⚡️🐙
Safety and very good price
It truly has the best prices, and the energy is reliable.
Reply from Octopus Energy US2026-05-14
Thank you so much for this! 🌟 Keeping our prices fair and our energy reliable is exactly what we're here for. We're thrilled that's been your experience — we're always here if you need us! ⚡
Well organized
Well organized, nice/helpful customer service & very reasonable plans.
Reply from Octopus Energy US2026-05-14
Thank you for the kind words! 🌟 We take pride in making everything simple and straightforward — from our plans to our customer service. So glad our team made a great impression! We're always here if you need us. 🐙
Clarissa was very helpful and was very…
Clarissa was very helpful and was very fast and very nice!!!!
Reply from Octopus Energy US2026-05-14
Thank you for the amazing feedback! 🌟 Clarissa will be so thrilled to hear this — she's a true star on our team. We're glad she could help you quickly and with a smile. We'll make sure she gets the recognition she deserves! ⚡
the person at the call center was…Insightful and helpful
the person at the call center was helpful and easy to deal with.
Reply from Octopus Energy US2026-05-12
That's great to hear! We'll make sure they know you said so — feedback like this means a lot to the team. Welcome aboard! 🐙
Good service
Custoer service is prompt.
Reply from Octopus Energy US2026-05-12
Prompt is the goal — really glad it showed! We'll keep that standard up for you. 🐙
Clarissa was great in helping me cancel…
Clarissa was great in helping me cancel my service when I moved. Took seconds. The service was good and low cost while I had it.
Reply from Octopus Energy US2026-05-12
We're sorry to see you go, but so glad Clarissa could make the process quick and painless! Best of luck with your move — and if you ever land somewhere we serve, we'd love to have you back! 🐙
fast and simple
Reply from Octopus Energy US2026-05-14
That's exactly how we like it! 🌟 Fast and simple — always. Thanks for the love! 🐙
appreciate it so far pricing services…
appreciate it so far pricing is far services like battery purchase and monthly payments fantastic and signup was simple… we need more of this less of the rest
Reply from Octopus Energy US2026-05-12
Welcome to the Octopus family! Glad the pricing and signup experience hit the mark — that's exactly how it should feel. We're here if you ever need us! 🐙
Great experience with them
Reply from Octopus Energy US2026-05-12
So glad to hear it — we work hard to make every interaction a great one. Welcome to Octopus Energy! 🐙
Sorry
Sorry. You were supposed to cut off my electrical, and you did not do it.You were supposed to cut of my utility service and you didn't do it. I went by 3 weeks later, no service there but, I receive another bill. The next week. That was due in a week. There was no electric coming into the house. But the bill says it's on , and I call 2 months earlier to cut it off on the service date. NOT CUT OFF..I had to pay an extra bill to you.And I had to pay an extra bill to my service utility provider lubbock, utilities. company over eighty bucks. I won't be using you again.I will just use a compressor at my rent property.Thank you for nothing. It's like being slammed! Called , talk to representative manager.I didn't have time to deal with you. But explain the problem to a supervisor . Which said that they would take care of it , and they did not. You still took the payment out of a direct pay. YOU SAID YOU COULDN'T GIVE ME A CONFIRMATION NUMBER.And utility company said," U could not cut the utilities off .I had to call them." I used u to save me money and you wound up costing me more than just using a higher better company I A TWO YEAR CONTRACT. AND PAY , THE PENALTY WOULD HAVE BEEN CHEAPER. SORRY BUT YOU SUCK.
Reply from Octopus Energy US2026-05-12
Hi Randy, Thank you for taking the time to share your experience with us. We never want anyone to leave feeling frustrated or unheard, so we took a close look into your account and call history. From our review, we can confirm that on March 27th you spoke with a member of our team and requested for your service to end at the close of your billing cycle. During that conversation, our energy specialist confirmed April 17th as the cancellation date, and you agreed that timing would work. Your service was then canceled on April 17th, exactly as discussed. We were unable to find any earlier call or email requesting cancellation effective March 27th, and when we reached out for additional details so we could investigate further, we unfortunately didn’t hear back. We also did not see any indication during your interactions with us that you were unhappy with your experience at the time. That said, we genuinely appreciate the chance to review your concerns, and we’re sorry this situation left you feeling disappointed. We always aim to make things straightforward, fair, and human. If there’s anything further you’d like to discuss, our team is always happy to help. - Octopus Energy US 🐙
Very easy to switch.
Reply from Octopus Energy US2026-05-12
So glad your switch went smoothly — that's exactly what we aim for! If anything comes up, we're always here. Welcome to Octopus Energy! 🐙
I give Octopus Energy 5 stars because…5 Stars
I give Octopus Energy 5 stbars because I never had any issues and didn't need to reach out. I appreciate the consistent coverage.
Reply from Octopus Energy US2026-05-11
Five stars for a smooth, worry-free experience — we'll take it! 🐙 That's honestly the best compliment we can get. Reliable service behind the scenes so you never have to think about it — that's exactly what we're going for. Thanks for trusting us with your energy!
Price is right 👍🏼
Reply from Octopus Energy US2026-05-11
We work hard to make sure it stays that way! Fair, transparent pricing is at the heart of what we do. Thanks for the thumbs up — we appreciate you! 🐙
Too soon to tell.
Reply from Octopus Energy US2026-05-11
Fair enough — we'll take that as motivation! 🐙 We hope the experience continues to impress, and if you ever need anything along the way, we're just a call or message away. We'd love to earn those other two stars!
So easy to do business over the phone.
Reply from Octopus Energy US2026-05-11
That's what we're here for! We're so glad the experience felt seamless — our team works hard to make every call as easy as possible. Thanks for taking the time to share this! 🐙
Keeping my bill low and rates low.
Reply from Octopus Energy US2026-05-11
That's the goal! We're committed to keeping things affordable and transparent — no tricks, no gimmicks. So glad it's making a real difference for you. Thanks for being an Octopus customer! 🐙
Anyone was excellent.
Reply from Octopus Energy US2026-05-07
Hi Chandra, thanks so much for the review and kind words! We’re really proud of our team’s commitment to making sure every customer gets the help they need, no matter who answers the phone. It’s awesome to hear that’s been your experience as well. We truly appreciate you being part of the Octopus family!
Great and fast customer service 💯
Reply from Octopus Energy US2026-05-11
Thank you so much! We love hearing that — fast and helpful is exactly what we aim for. We'll pass the kind words along to the team. Welcome to the Octopus family!