Octopus Energy US (octopusenergy.com) has a 4.4 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Utilities and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I was always able to talk to a customer representative in a timely manner who spoke excellent English. Unfortunately, after years with Octopus their price per kWh jumped to a point I could no longer accept and when with someone else.
Reply from Octopus Energy US2026-05-05
Thank you so much for your kind words about our team and the service you received over the years — that truly means a lot to us. We're genuinely sorry to hear that pricing ultimately led to the switch. We understand how important finding the right rate is, and we'd love to have you back if circumstances ever change. If you'd like to explore what we can currently offer, our team is always happy to help. Wishing you all the best! 🐙
Customer Service was fantastic. They singed us up easily, no hassle. After a few months, they answered our questions about referral bonuses without any fuss. I'm happy I referred others to Octopus Energy. Thank you!
Reply from Octopus Energy US2026-05-01
Thanks for choosing Octopus Energy! Great to hear the enrollment went smooth, just how we like it! If you have questions or need anything in the future, please don't be a stranger!
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RS美国 · 1 review · Experienced 2026-01-06 ·
★★★★★
Payment issue on website
I was having issues with the website not properly linking my payment information to my account for setting up auto pay. Clarissa was very helpful in resolving my issue. She was very kind and polite when discussing the problem. She was able to quickly resolved the payment issue over the phone as well as reinstate the discount for setting up auto payment. Excellent customer service!
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txtango美国 · 1 review · Experienced 2025-12-09 ·
★★★★★
Knowledgeable, friendly, streamlined process
Clarissa answered all of my questions and when I decided to sign up, she made the process quick and easy. It was obvious the process had a couple of checkpoints built in to make sure I was voluntarily signing up. Extra points as it was the end of their customer service day. Octopus automatically sent links to the setup stuff, and required an immediate password change.
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Sandi美国 · 2 reviews · Experienced 2025-11-20 ·
★★★★★
Kevin was one of the most professional…
Kevin was one of the most professional people I have ever had the pleasure of speaking with.He listened to what I had to say, gave me just what I needed to fit my families need. If all your employees are as courteous as him I would recommend him to anyone who would listen to me.Never have I had this kind of service over the phone and I am in my sixties
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Amir Sultan美国 · 1 review · Experienced 2025-10-31 ·
★★★★★
Jake Williams was great & went the extra mile
Jake Williams was great. He truly cared about the service he was providing and even went the extra mile by calling my back to inform me up updates that were improvement for me to know. I appreciate him and would refer ppl to Octopus Energy. I also am a business owners and wish that my staff would help my customers the way Jack helped my sign for my new plan today. Thanks Jake!
