OhmConnect

Hi there, thank you for sharing your review! If you have questions regarding our program, or would like to talk to a teammate, please don't hesitate to reach out to our help channels. We'd be happy to provide clarity and address any concerns you may have!

Hi there, happy to clarify! We do send text and email notifications to our members a day prior to OhmHour events. These notifications will include what time an event begins, and what time it ends. We also have an opt-out feature as we understand it isn't possible for members to participate in every event. If you need assistance with your notifications or have questions regarding this, please reach out to our help channels and our team would be happy to follow up further. We do have more spontaneous events called AutoOhms, and these occur in real-time when the grid experiences a surge and needs support from us and our members. However, being unable to participate in AutoOhms does not negatively affect your Watts, streaks or account at all, and you can turn off the AutoOhm feature whenever you'd like in your settings. Again, please reach out to our help channels if you have more questions!

Hi there Marti! Happy to assist and clarify. You may be referring to your utility provider, as our program helps members save electricity, but isn't directly responsible for providing you with it. If you're interested, please reach out to our help channels and our team would love to clarify with you in further detail.

Hi there, so glad to hear that our program is helping you save! Thank you for being a part of OhmConnect.

Hi Kharlie, we love to hear it! Thank you so much for your amazing review, we appreciate having you on board as a member of our program.

Hi there, thank you so much for providing such a thoughtful review. We continue to evolve OhmConnect based on insights from our members, and this information is helpful context. If you'd like to continue this conversation with our team, we'd be happy to listen and answer any and all of your concerns. You can always reach out to us at our help channels and we'd be happy to provide further details on processes within our program. We look forward to hearing from you, and appreciate you giving our program a try!

Hi there Jonathan, we'd love to clarify how our program works and answer any inquiries you may have regarding this. If you're interested, we'd love to show you how you can save energy and money with OhmConnect while earning rewards. Please reach out to our help channels where our team would be happy to provide further information regarding your review.

Hi there Lily, were you able to send a message to our help channels? As we aren't able to view your email address, we aren't able to send you a follow up message after reading your review. If you could send a message to our help channels, our experts would be more than happy to assist you with your device and Watts inquiry. We look forward to supporting you.

Hi there Joy, thank you for sharing your experience. I'd love to clarify how our programs and how our energy events are calculated. Rest assured, our goal is to reward our members for saving energy, and are happy to take a closer look at your event history and see what may have happened. If you ever have questions, please feel free to write into your help channels where our team can assist you further.

Hello Brent, I understand how that experience can be frustrating. We are aware that there was an error that occurred during last night's (7/27) OhmHour, and our team is working diligently to understand what happened. If you have any specific questions regarding your account and the impact of that event, please reach out to our help team directly so that we can assist you further.