欧米茄通过许多公司运营。我注册了“完整自动保护”，当我提出索赔时，管理员是 Omega。在我看来，而且我在法律上相信，我与 Omega 没有达成协议，因为我没有与他们签订合同，Complete 向我出售了一个套餐，Omega 更改为不涵盖 Complete 声称的所有内容。这是诱饵和开关。不要与这两家公司打交道。我被要求添加更多。欧米茄对我的机械师撒了谎，说我只有动力传动系统保险。我有书面形式，如果您给我一个电子邮件地址，我很乐意扫描它并通过 Trust Pilot 将其发送给 Omega。 我扫描并发送了与 Complete Auto Protect 的合同副本，因为我没有与 Omega 签署任何协议，甚至不知道他们参与其中。如果我知道的话，我就不会购买该产品。如果我想加入欧米茄，他们有自己的计划，如果我喜欢的话我会和他们一起去，我不喜欢所以没有和他们一起去。欧米茄似乎忘记了这个问题。他们对机械师撒了谎，告诉他我只有动力传动系统，没有增强动力传动系统。谎言说明了一切。事实上，当我在没有识别欧米茄的情况下出售包裹时，这是相关的，这是欺诈。
Omega Home & Auto Care 回复2026-06-02
Rodney,
We are sorry to hear that you are dissatisfied with your coverage. We would like to clarify that Omega Auto Care has always been the administrator of the coverage you purchased through Complete Auto Protect. If you review your contract documents, Omega Auto Care is listed.
Your vehicle was a 2015 Ram with approximately 174,000 miles at the time of purchase. Based on its age and mileage, it qualified for a Powertrain Enhanced coverage plan. The coverage was not changed after purchase.
Additionally, light bulbs are not covered under any Vehicle Service Contracts, including our highest levels of coverage. Smaller electrical components and sensors are also among the first items excluded on older, high-mileage vehicles, which is standard in the vehicle service contract industry.
We did not alter your coverage, and the repair facility was advised of the coverage that was in effect under your contract.
I understand why you feel frustrated, but the situation you’re describing is exactly what is meant by continued operation of an impaired vehicle.
When a vehicle is overheating, it is not comparable to a routine warning light like a tire sensor light. An overheating condition is an immediate and severe mechanical issue. Even driving a very short distance, such as a mile to a mile and a half, while the engine temperature is elevated can rapidly escalate internal damage.
It’s important to clarify that overheating itself does not automatically result in cylinder head or head gasket failure. Those types of failures typically occur when the vehicle continues to run while already in an overheated state. In other words, the damage is not caused simply by the initial issue, but by operating the vehicle after that condition has presented itself.
For that reason, industry standards, and the terms of most service contracts, require that the vehicle be shut down immediately when overheating is observed, and transported to a repair facility. This is because continued operation, even briefly, can turn a manageable issue into a catastrophic engine failure.
Based on your description, the vehicle was driven and allowed to continue running while overheating, which is the determining factor in how the failure is categorized.
