About Omega Home & Auto Care
Data updated- Website
- omegaautocare.com
- Category
- Vehicles & Transportation
- Location
- United States · Jacksonville
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 47% (17/36)
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Is Omega Home & Auto Care legit?
Omega Home & Auto Care (omegaautocare.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 29% give 1 star; The business has replied to 47% of negative reviews. Last updated 2026-08-10.
What people say
They made it very easy to take out…
They made it very easy to take out extra warranty on my car.
Five stars!
Great experience working with Max! Offered different options and explained how the policy works in case I need to submit a claim. Highly recommend Omega for your extended warranty needs.
Amy G
Amy G. was amazing she answered my questions and concerns without me even having to ask them. Her tone and response were exactly what I needed to set me at ease with the concern I shared with her! My hat goes off to Amy G. and the team at Omega!
Not a thrust worthy company
On April 8th 2026, I requested a refund by phone for my canceled warranty. According to the CSR, refunds are processed between 6 - 8 weeks. On a follow-up call, the agent said my request was received by mail on April 27th, and that it should take 8 - 12 weeks. I called about 8 times received contrasting information each time. Today, the rude supervisor, Trevor, said he can not give me a time frame, just that refunds are handled in the order in which they were received. It has been more than 12 weeks, and still no idea when I will receive my refund, just long hold time and disconnected phone calls. I must admit that most of the agents were polite, but it seems like the company tries to avoid issuing refunds for as long as possible.
SCAM THIS Company is calling people…
SCAM THIS Company is calling people stating that they work they are the Warranty company directly from Ford. STAY FAR AWAY THEY ARE SCAM ARTIST AND LIARS THEY DON'T WORK FOR FORD. They need to be put out of business and they're a horrible Warranty company anyways they don't like to pay claims
Turned into a very good experience.
We're a repair facility that works with multiple warranty companies every week. We had a few issues initially with what Omega wanted to pay. We then got a call from management asking about the issues. After discussing with him about the issues we had he seemed concerned and wanted to take care of our issues, which was mainly about the amount of payment. He did adjust payment for the full amount that was being billed. It was refreshing to actually have a warranty company care and go the extra mile to take care of this. Thanks so much Patrick, My customer and I really appreciate your help with this matter.
Reliable
Excellent service
This warranty is a JOKE
This warranty is a JOKE. Wish I had NEVER GOT IT. First off they LIED to me when I signed up with them. I asked if they are with Moritz Chevrolet meaning that I was buying from Moritz and he said Yes. That was a LIE. Takes forever to get ahold of anyone when car has to be fixed. I was without a car for over a week before they finally got ahold of someone to cover my issue. I HIGHLY RECOMMEND NOT TO BUY THIS INSURANCE . Go through the dealership. It might cost more but it pays in the long run. This insurance company doesn’t even earn a star 1 should be 0
very professional and quick response
I paid this company for over a year and…
I paid this company for over a year and they refused my transmission repair claiming it had a service bulletin. Well my car was excluded for this bulletin because had a gen 2 valve body. If I could leave a negative star I would, now I am out of pocket to repair this myself. Save your money don’t use this company. Do your due diligence and find a reputable one. This one stay away from
You're honesty choice by mistake and…
You're honesty choice by mistake and you refund my money back to my account I deeply appreciate that thank you very much .
I was especially pleased with Erin who…
I was especially pleased with Erin who was my contact to report some details of my first claim. She was pleasant, professional, knowledgeable and answered all my questions. A real asset to your company.”00
Quick response
Erin Bast was extremely receptive and…
Erin Bast was extremely receptive and very informative. She made my experience much better after being forced to communicate with that ridiculously disingenuous, and unreliable AI chat bot.
Zero stars
Zero stars! Absolutely the worst!!!!! ALL LIES!!! THEY DO NOT CARE!!! DONT DO IT. THEY DID ABSOLUTELY NOTHING FOR ME. VERY UNPROFESSIONAL! Paid for warranty and never helped me for any repairs, not even an oil change. My policy ended..paid over 3k for absolutely nothing! THEY NEVER HAVE MY INFORMATION AND ALWAYS ARGUE OR HANG UP! DO NOT WASTE YOUR MONEY!!! Im a female i dont know much about cars? This was my 1st time getting coverage and they screwed me. I can barely afford food but I paid every money so id have coverage for my car so I can go to work, when it was time for my car to have repairs..my policy was done expired? Absolutely no help not even on how to get new coverage.
Reply from Omega Home & Auto Care2026-07-05
Trish, Thank you for taking the time to share your experience. We're sorry to hear you were disappointed. Vehicle Service Contracts are not open ended and are issued with both a coverage term and a mileage limit. These expiration terms are disclosed at the time of purchase and are printed on the first page of every contract, the "Declaration Page". While we understand this may have been your first experience purchasing coverage, knowing when your contract expires is the responsibility of the contract holder, regardless of their level of automotive knowledge. Additionally, we do not know why you chose not to utilize the maintenance benefits available at the beginning of your contract, as those benefits were available for use during the first year of the coverage. We strive to provide courteous service to every customer, and we regret if your interactions with our team did not meet your expectations.
Carla Bern is the Best
Carla Bern is the Best! Professional and replies to her Emails. Leaves you with Answered questions. Its been Awesome corresponding with her! Thanks Carla!!!!! From Louisville Ky
Great so far I never had to use it yet…
Great so far I never had to use it yet I pray omega isn’t like endurance warranty
Great Claims Process and Service
Had a repair on my DEF system on my truck and took it to the dealer to have repaired. The process of having it diagnosed and sent off to Omega to start the claim was absolutely seamless! No arguing, no back and forth between Omega and the dealership. The claim was paid and the repair started immediately. Exceptional experience and would strongly recommend!
My service rep was very courteous
My service rep was very courteous, understood my needs and immediately provided an option for me to continue maintenance service