Omega Home & Auto Care

Rebekah!

Rebekah made the entire warranty process smooth and stress-free for both our shop and our customer. From the beginning, she communicated clearly, responded promptly, and provided excellent support throughout the claim process. Her professionalism and willingness to assist helped eliminate delays and confusion, allowing the repair process to move forward efficiently. She consistently kept everyone informed, answered questions thoroughly, and worked collaboratively to ensure all necessary information was reviewed in a timely manner. Rebekah's attention to detail and outstanding customer service made what can often be a complicated warranty claim process feel straightforward and manageable. Her dedication to helping both the customer and my repair facility is greatly appreciated, and she was instrumental in creating a positive overall experience. We truly value her support and look forward to working with her again on future claims.

Do not recommend Omega

I had a coolant leak. It was coming from a hard plastic pile that is connected to the head gasket. The same day I took it to the dealer for repair I called Omega warranty and let them know what happened and he said hoses aren't covered and he needed to know how Volvo classified the part. As fter repairs were made and I had the paperwork showing it was a pipe and not a hose they won't cover it because I didn't open a claim first. What was I doing when I called in on Monday? I can't make the person on the other end of f the phone do their job . I wasted a lot of money on this sorry warranty and still and out more now because they are bogus. The sell a peace of mind they loophole themselves out of.

These guys are great!

These guys are great! Idk why ppl only give them a 3.5 stars. Every interaction that I've had with them has been great. They take care of things right away. Sonja,she is my go to girl,and Carla is a great to work with also.I give them a 5 star cause they haven't gave me reason not too!!

Haven't needed to use yet.

My experience trying to buy or extend…

My experience trying to buy or extend my warranty with this company was absolutely terrible. Instead of helping me, they transferred me to a manager who acted completely unprofessional. Rather than making a sale, she chose to attack me personally, claiming I was ‘criticizing the company she works for.’ Honestly, if that’s her level of professionalism, it explains a lot. It felt like she was being paid the bare minimum just to push away potential customers. The attitude was rude, defensive, and completely unnecessary. In today’s world, it’s shocking how many people seem to operate without a single functioning brain cell. This company clearly doesn’t value customers, and I would never recommend them to anyone.

Good person to work with has very much…

Good person to work with has very much knowledge about her job makes customers relax and trusting her

I was sold on there warranty coming out…

I was sold on there warranty coming out of another warranty company. 3 years never used my previous warranty. I get 5 months into the warranty and get above the threshold of miles and take it to the shop to get what I thought was a small issue before vacation. Come to find out it needed a rebuilt transmission. The warranty company stopped communicating with the shop/myself and declined my warranty. Truck sat in the shop for a month. Omega you did everything possible to not help, your communication was terrible(they go through a 3rd party adjuster by the way), you out right screwed me when I could have just stayed with car shield and they would have covered it. When they say put a 1000 miles to meet the threshold you need to put more than that cause there’s a risk of them declining and leaving you out to dry. Keep in mind they said anything goes after that threshold. No this was not pre existing issue as they claimed. Even then keep an oil change record for your transmission cause apparently that’s a big deal. Do your self a favor and look at other warranties, it’s cheaper and more quality at others. They are salesmen here. Don’t trust them and make the same mistake I did.

I have used Omega Auto Care

I have used Omega Auto Care, and I truly believe it is one of the best experiences I have ever had. They gave me a rental car while my car was in the shop, and I did have to pay $50 on a credit card but they paid for the 3 weeks I had the car. They paid to have the car repaired and also, I was ubered to the rental car place. Amazing service with no hesitation.

Because I'm paying two times one for…

Because I'm paying two times one for 79.99. And the other for 138.08 why can you combine both into one payment

customer service

Everything

I am not driving anymore. I allmost had an accident.

I am not driving anymore. I almost hat an accident. am too old to drive and stopped. I will not drive and not pay anymore I

None

Everything the package and plan is amazing

Easy to talk to customer service

Easy to talk to customer service. Resolve my issues

The customer service was excellent

Supportive Staff

Very understanding team and very patient. Nothing but good experiences with their support.

It’s too expensive

It’s too expensive, and I was told by an Auto Body Shop, that it’s not worth doing, because the regular insurance covers at least most of it. I want to get a refund, please. It’s a total waste of my money that could be used for other essentials. You were also supposed to cancel out a competitor, and it didn’t.

I trust them

Last warranty company I had kept lying to me but Omega has been honest with me from the beginning

It was great thank you guys

Lied to me about other company to make…

Lied to me about other company to make a sale