Welcome to OnCloudWalk. We have spent years developing comfortable, smart and stylish footwear and bring them to you with a belief that they may help you make your life easier. To make you feel like you're walking on clouds.
They are a scam and crooked they have a person in Jamaica queens shipping out junk they won’t issue you a credit ! They are Chinese Garbage and I will review them forever ! They stole my money ! Why doesn’t google fact check these crooks rather than accepting revenue from anything to post on the internet !
They smell made of plastic no orthopedic anything and don’t fit ! There is no arch support ! They have no published phone number and won’t answer emails !
On Sept 22 2021 they sent a text from LA asking me to delete my bad review for 15% of the 45- I lost ! Are they joking? They keep your credit card on file ! Watch your statement
Oncloudwalk 回复2021-10-04
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
With your issues, we explained in the email that we shipped the correct items and size as you ordered and we offered you a 30% DISCOUNT code for the next purchase but you didn't agree.
You wrote a bad review on this website, we also sent you emails and messages to deal with this matter with the best solution for you although we didn't wrong that we will refund 50% right back for you but you still didn't agree.
We tried our best to support you with your problem. Hope to continue serving you in the future.
May all the best be with you and your family.
I didn't even want to give the 1 star, they totally screwed me!! I paid $45 for a pair of flip flops, false advertisment, I should have checked the reviews, they came straight from China total bull#&@?
Oncloudwalk 回复2021-09-17
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We've tried to search but couldn't find any order associated with your name and the above email address. Could you please give me some of the following information so we can track your order and give you further support?
- Your order number in our right format #xxxxxx-xxx, etc. (e.g. #123456-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
Thank you for your time and we look forward to your response.
WARNING: DO NOT BUY from these people!!!!!!! They are a FRAUDULENT company!!! Any "good" reviews they have are completely FAKE.
They sold me two cotton bras, claiming in the website that their company is in the U.S. Not only are they in VIETNAM, not the U.S., the crap merchandise they sent clearly says on the tag that the bras are not cotton as was advertised on their website. I specially ordered cotton and received polyester and a concoction of chemicals. The bra itself is like something out of the Good Will. It's a cheap joke. When I sent them proof and asked for my money back, they went silent. Of course.
So I filed a dispute with PayPal. Another joke company. The fraudsters over at Cloudwalk asked me to send the bras to VIETNAM if I wanted my money back!!!!!
Oncloudwalk 回复2021-09-17
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We've tried to search but couldn't find any order associated with your name and the above email address. Could you please give me some of the following information so we can track your order and give you further support?
- Your order number in our right format #xxxxxx-xxx, etc. (e.g. #123456-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
Thank you for your time and we look forward to your response.
This company is a sham! I ordered two sizes as usual and the quality was crap and neither were comfortable or fit. I asked to return and because I had ordered the correct sizes they refused to give me directions to return them or issue a refund. I’m out $71. Do not buy from this terrible company. Wish I’d checked the reviews first!
DO NOT BUY THESE SHOES. It took a month to arrive (from China) and when opening package a horrid, insecticide smell permeated the house. They were doll size. We immediately threw them out in the outside garbage.
A terrible experience. Total crap shoes.
Oncloudwalk 回复2021-09-17
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We've tried to search but couldn't find any order associated with your name and the above email address. Could you please give me some of the following information so we can track your order and give you further support?
- Your order number in our right format #xxxxxx-xxx, etc. (e.g. #123456-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
Thank you for your time and we look forward to your response.
FRAUD!! Never received order. Was given a fraudulent tracking number and delivery details that both UPS and US Postal service said were invalid. Refund refused because they claimed I received my order.
I also should have read the review I ordered 2 pr sandal hoping i was getting what was stated pure leather memory foam instep, no they were horrible quality received in a plastic bag all crush up no boxes, leather like paper hard on inside out $66.00. Impossible to reach company they dont reply to email and no phone # shipped from Jane 371 Littlefalls rd ste unit 4 Cedar Grove NJ 07009
Oncloudwalk 回复2021-09-27
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
However, we tried to ask you many times to send us the pictures show your issues but you didn't provide us. We need your picture to see your problem clearly and solve it easier.
Our target is to bring the best satisfaction to our customers, therefore, we want to offer you a 25% discount code (DISCOUNT25) for your next purchase so that you can choose the right size in our store.
Although it may not meet your satisfaction, we seek your understanding and hope that you will consider our offer as our sincere apology for this unexpected situation.
May all the best be with you and your family.
I shouldve read the reviews before I ordered from this sham company. Took a month to get my order. To say I was shocked was a understatement. These shoes looked like they cost .79 cents to make. I am out $40
but live and learn. I threw them in the trash.
Oncloudwalk 回复2021-09-17
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We've tried to search but couldn't find any order associated with your name and the above email address. Could you please give me some of the following information so we can track your order and give you further support?
- Your order number in our right format #xxxxxx-xxx, etc. (e.g. #123456-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
Thank you for your time and we look forward to your response.
Horrible joke! These are POOR quality and not leather - it’s more like cheap felt. And definitely not orthopedic! Not at all what they show online. The hardware on the tassel is plastic and is a bright gold color that is flaking. They are wrapped in plastic when they arrive and the smell is horrendous through the plastic! I have sent more than 8 emails. They respond every time without acknowledging the precious emails. They are definitely running a scam. I wish I had read the reviews first but the website looks legit. I wonder if they are using the word orthopedic to target a certain vulnerable age group? So WRONG!!!!!!
I wish I could include pictures to explain how bad these shoes are. I ordered shoes with a buckle but there is no physical way to close the buckle and therefore you cannot wear the shoe while moving. Ridiculous scam. Do not buy from this company. Oh, don’t get me started on the tar smell. Just awful.
Oncloudwalk 回复2021-10-02
Dear Tracy Bank,
Thank you for your kind support and patience when we work to troubleshoot your case.
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
To make up for the unexpected case, we would be grateful if you reconsider our offer for the refund in the recent email.
However, we also strive to give you a clear choice in this case. We have worked with our staff, and the best we can give you is 30% item's value refund.
Please let us know that you are pleased with our offer within 48 hours so that we can take further action.
Thank you so much for your patience and sharing your concerns.
Best regards,
Saw the shoes online and ordered them, the looked nice and were reasonably priced as well as orthopedic. Haha. What a joke. Poor quality, hard as a rock and I can’t get the smell out of my house. Will never order from this company or any like it. Buy American.
Oncloudwalk 回复2021-10-07
Thank you for your kind support and patience when we work to troubleshoot your case. We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure. To make up for the unexpected case, we would be grateful if you reconsider our offer for the discount code/ refund in the recent email. Please check your email and confirm with us so that we can support you better?
I would give zero stars to this website since the company tells customers that shoes and sandals are made in England; but that’s not true, the product co es from China and I have ordered a pair of sandals and a pair of shoes. The order is not complete and they already charged my card. I have contacted them since the order was made at the beginning of May-21 and today is June 14th, 21 and the company suggested me to contact the carrier to answer me the questions. They haven’t sent the complete order. Please be aware that out of the states selling companies don’t respond the way in states companies would respond. DO NOT TRUST THIS COMPANY!!!
I would rate this company a zero if I could. Improper sizing and they do not accept returns. You get a real runaround in dealing with what they call customer support (it is a joke). They ask for details and drag out the process and in the end, they do not take back products. Do yourself a favor, DO NOT DO BUSINESS with this fraudulent merchant. DO NOT BUY!!!
Oncloudwalk 回复2021-09-17
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We've tried to search but couldn't find any order associated with your name and the above email address. Could you please give me some of the following information so we can track your order and give you further support?
- Your order number in our right format #xxxxxx-xxx, etc. (e.g. #123456-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
Thank you for your time and we look forward to your response.
Do not waste your money with this dishonest company!
I ordered a pair of casual flats from this Company on May 24 not realizing it was an off-shore business. (I have had a previous horrible experience with these companies) The shoes arrived on 6/11 and they did not resemble the shoes pictured on their site. They are cheap polyurethane with uneven stitching…and they smell bad. Still, they were the correct size I ordered so I tried them on. The heel area was shaped poorly and did not fit my foot. They actually folded down on my heel.
I immediately tried to contact the Company. E-mail was the only option. I explained the situation and received an email asking me to take a photo of my foot and a drawing of it with a ruler alongside. I did as they asked and replied within 2 hours. Their response came 2 days later No return!…but they would give me 30% off another purchase …….Right, like I’m going to waste more money with these scammers. Ironically, I would be embarrassed to even donate these ugly, cheap shoes!
I wish I had read this site before I bought 2 pairs of shoes and 2 pairs of sandals. 😫 The shoes are NOT ORTHOPEDIC- the shoes and sandals are flat and hard. There is no arch support, no cushioned insole and no impact heel cup. All the orthopedic information they have on their website is NOT what you get. The shoes are cheaply made and smell very bad! This company lies about the quality of their product. They DO NOT accept returns. Read the return policy carefully. There are plenty of US shoe companies you can buy from and be treated well. This company does not speak English well and communicating with them is a long process only to be ignored.
Oncloudwalk 回复2021-09-17
We sincerely apologize for the inconvenience that you have experienced in using our product and not satisfying your expectations. We also highly appreciate your taking the time to share your concerns. We've tried to search but couldn't find any order associated with your name and the above email address. Could you please give me some of the following information so we can track your order and give you further support?
- Your order number in our right format #xxxxxx-xxx, etc. (e.g. #123456-OCW)
- The exact email address that you used to place your order on our website
- Invoice ID
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you describe, we did not meet the goal. At the moment, we won't be able to make this one work, but we will keep it in mind for future development plans for sure.
Thank you for your time and we look forward to your response.
The quality is very poor, the cheap plastic smell is very bad and strong. The shipping is very long. Very misleading website, I thought this is a US company. Very bad judgment on my side and I want to share with the world not to use this product and website.
I ordered at least 2 mos ago. When the shoes finally arrived I was VERY disappointed. Terrible quality and slippery, thus could cause a fall. They have a ridiculous return policy. I sent them back and asked for a refund. Only after I sent them did they send their return policy. Instead of a refund they offered me 30% off my next order. I wrote back"There will be no next order- you stole my money!"
Janet Z Sarasota Florida
DO NOT PURCHASE THESE SHOES. There is NO WAY TO RETURN THEM if you don't like them
I ordered these shoes because I was looking for good arch support, THESE are not them! They come in a package with NO invoice. I contacted the company and told them I want to return them for a FULL refund, and they keep asking me for pictures of the shoes AND the packaging. Who sends you something with NO WAY TO RETURN IT? I bought these shoes in good faith, and now I may be out the
This company is a total Scam!!! DONT BUY!!shoes are a waste of money and time, you will not get your money back!! shoes looked cute but if you plan to actually walk in them without falling off get something else.. worthless. see below
Thank you for your response.
First of all, we sincerely apologize for all the inconvenience caused to you when buying with us. We never want this unexpected situation to happens to our customers.
Regarding your case, we really sad when hearing you said that the item does not fit you. However, we have clearly stated the size chart of this item on our website. Once you placed an order, that means you have read and chosen the right size. Moreover, our policy clearly stated that we will not accept return/refund requests if we send you the correct size and correct variants.
the problem was not the fit! it was the fact they are cheap and would not stay on my foot when I walked. 40 bucks in the trash
UPDATE: The shoes finally arrived after 1 month. They look Nothing like the picture, have a Terrible odor, soles are 1.5” platforms, footbed is Flat and Rock Hard - definitely NOT orthopedic - the strap is Too Short to reach across the top of my foot, and it has some kind of weird clasp that could Never be functional.
They are not even good enough to donate to Good Will.
My money in the trash.
———
Totally ripped me off! They collected my payment and never sent my shoes. And now their website is out of commission. Thankfully, it wasn’t a ton of money, but I still hate throwing it away. I wish I had read the reviews before I ordered.
Maggies Tanks
Rosabella Supplements
Oobend
everdries.com
Summet
Avulea
Halsten
Luhxe