OneOdio focuses on designing and producing high quality headphones with great superior sound quality and advanced aesthetic design. OneOdio is your one-stop shop for discover "the power of music"
Disappointing Product Quality and After-Sales Support – OneOdio Headphones
I purchased my OneOdio headphones on 19 August 2024 for $183.99, expecting a reliable, durable product from a reputable brand.
Unfortunately, despite taking good care of my headphones and using them mainly for travelling, the headband and hinge became damaged within the two-year warranty period.
What disappointed me most was not simply the product failure, but the experience that followed.
I contacted OneOdio and was informed that replacement parts were unavailable and that there were no authorised repair centres in Perth. I was then referred to the retailer, Shopsta, who directed me back to the manufacturer.
Despite explaining that the damage occurred during the warranty period, I was left going back and forth without a satisfactory resolution. A discount towards purchasing another product was offered, but this did not address my original concern.
As a customer, I believe that after-sales service is just as important as the product itself. When something goes wrong, customers should feel supported rather than passed between the manufacturer and retailer.
I am sharing my experience so that other potential buyers can consider not only the quality of the headphones, but also the support available if something goes wrong.
A good brand is not defined only by what it sells, but by how it treats its customers when a product fails.
My headphones started having minor problems after 1.5 years, so I contacted customer support. Contrary to the negative reviews, I received a very friendly response right away. After recording the sound quality, I received another prompt reply and the problem was resolved in a very accommodating manner. I am really impressed—the service was exemplary. A lot of praise, but it is well deserved.
The headphones themselves are of good build and acoustic quality. They are also particularly comfortable to wear. Many thanks again to the friendly support team.
OneOdio has definitely added two more fans to their team! Thank you OneOdio!
I can't recommend enough this company's services and the headphones they sell!
This product will meet all your expectations. They have great sound, excellent isolation, fit comfortably on head, and have an amazingly long battery life. These are probably the best headphones I've ever had. I bought two headphones: one for myself and one for my son for college. We are absolutely love them!
However, after 5 months, my son's headphones stopped charging and I emailed in under warranty. They answered me very quickly and asked me to send a video, which I did. Everything was solved in a week! Can anyone believe this? What fast customer service! They replaced my son's headphones with new ones, everything went quickly, professionally and very positively! I wish all companies had consultants and customer service like OneOdio's!
OneOdio has definitely added two more fans to their team! Thank you OneOdio!
Purcahse a pair of OneOdio A70 headphones on Amazon in October, 2020 and the headphone padding has started to flake off into my ear, onto my neck and in my hair. The padding does not come off so the entire product is a complete loss at this point.
Wow, totally disappointed with the customer service here and the "guarantee" offered. You can only be served if you have the order number. Yesterday they deleted my post on facebook, today they don't try to solve it, horrible!
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