Kitco Metals Inc.

We appreciate the kind words, Annon. We’ll be sure to share this with our team.

Thank you for your continued trust over the years, Warren. We’re happy to know your experience with us has been consistently positive.

感谢您与我们分享这个，Jack。很抱歉这比预期花了更长时间，我们感谢您花时间与我们的团队联系。一切都已经处理好了，如果您还需要什么，我们随时在这里。

感谢您分享这个，Lynne。很高兴整个过程感觉顺畅且安全。

感谢您的美言，Savitha。很高兴听到从价格到服务和配送，一切都符合您的期望。

感谢您花时间与我们分享您的经历，James。很高兴听到出售过程感觉很轻松，您对定价和免费运输也感到满意。

Thank you for your kind words, RJ. We’re happy to hear you had a great experience.

Thank you for being with us for the past five years. It’s great to know you’ve had consistent experiences and found the account site easy to navigate. We’re always here when you need a hand.

感谢您的美言。很高兴听到您对硬币满意，整个体验都很顺利。

Thank you for your feedback, Janusz. We’re glad the process felt efficient, with easy payment and secure delivery throughout.

Thank you for sharing your experience, Kaleb. We understand how a step like this can catch you off guard. From time to time, a quick verification is part of how we keep everything running smoothly and ensure orders are handled safely. We’re always working to make the process as clear and seamless as possible, and if you ever need a hand, we’re here.

Thank you for your patience while we looked into this, Jeff. We know it took longer than expected, and there was some miscommunication on our side that may have caused confusion. Our team has been working closely with everyone involved to make sure your case was handled carefully and thoroughly. We’re happy to confirm that a resolution has now been reached. One of our supervisors tried to reach you yesterday and will be calling again today to walk you through the details. Thanks again for your patience, and we look forward to connecting with you soon.

Thank you for the great feedback, Jane.

Thanks for sharing this with us. We’re sorry for the delays you’ve run into and appreciate your patience while we’ve been managing a much higher volume of activity than usual. This isn’t the experience we aim to provide. We understand your concerns about the claim and want to reassure you that it’s being followed closely on our end. We’ve been in contact throughout this process and continue to review carefully with all parties involved. These reviews can take some time, but they are an important part of making sure everything is looked at thoroughly. We know the wait isn’t easy, and we really appreciate your patience while this moves forward. We’ll continue to keep you updated directly as things progress.

Thank you for the kind words, Christopher. We’re happy to hear everything went smoothly and that you felt confident in the process.

感谢您分享您的经历，Henry。很高兴听到运输顺利，我们的团队响应迅速。由于近期市场活动激增，处理时间确实比平时稍长，不过我们的周转时间通常要快得多，而且已经恢复正常。感谢您抽出时间分享反馈，如果您在寄送金属前有任何问题，我们的团队随时乐意为您提供帮助。

Thank you for sharing your experience. We understand how important it is to have clear information around fees and what happens next, especially when an order is cancelled. When an order is confirmed and later cancelled, a cancellation fee can apply if the market price has changed in the meantime. That said, we want to make sure everything, including the tax calculation and the charge, is fully reviewed and clearly explained. We’ve requested your contact details so a supervisor can connect with you directly, review the order together, and walk through what happened. We appreciate the opportunity to look into this with you.

Thanks for sharing your feedback, Brian. We know it’s been a long wait, and we know we haven't met the mark here. With the recent surge in volume, our team is working around the clock to catch up on the processing and verification of metals, but it has definitely slowed things down more than we'd like. Our supervisor tried reaching out today, but we weren't able to reach you. We are going to make this right and ensure your order is processed as soon as possible. We’ll keep you updated personally until everything is finalized.

Hi Daniel, thank you for speaking with our team and for your candid feedback. We definitely hear you on the timeline, waiting over a month is not the experience we want for you, and we sincerely apologize for the delay. Because of a recent surge in volume, our verification process is taking longer than anticipated. We’re working hard to get through the queue and are focused on completing your transaction as quickly as possible. We truly appreciate you hanging in there with us, and we’ll be following up with a direct update very soon.

Hi Jules, thanks for sharing your feedback. Your order included pre‑order items, and with the strong demand we’ve been seeing, shipping took longer than expected. We know delays like that aren’t ideal, and when possible, we look to offer options that can ship sooner. We appreciate you taking the time to share your experience.