Optima Tax Relief

团队非常客气且…

团队非常礼貌且善解人意，经常跟我解释情况，让我随时了解进展。

我强烈推荐Solution

我强烈表示：解决方案——是的。员工——是的，非常友好热情。服务——是的，非常可靠有效。我不会用任何其他公司来替代Optima。

不用亲自跟 IRS 打交道，这让…

不必亲自处理 IRS 让生活更轻松。通过门户网站上传文件的能力非常有价值。员工总是及时回复电话。

我跟这家…的体验很棒

和这家公司合作体验很棒，他们让我对IRS的事情有了希望，知道有人帮你撑腰真好。

每个人都很有耐心且礼貌。

我离解决已经很近了，但遇到了…

我离解决问题已经很近了，但因为某些事情没人跟我解释清楚，遇到了点麻烦。Jorge 花时间把剩下的流程都给我讲明白了，让我彻底理解了。对此我很感激。谢谢 Jorge！！

我很感激他们的个人化…

我很感激能收到店主给予的个性化关注和指导。

到目前为止帮助我最多的两个人…

到目前为止帮助我最多的两个人是 Fransico Alvarez 和 Eric Sapra。这两位先生都费尽心思详细解释了我所有问题的答案。他们都非常耐心和专业。

John Doe美国 · 写过 9 条评价 · 体验于 2026-08-20 · 发表于 2026-08-21

持续的垃圾邮件骚扰

持续的垃圾邮件骚扰。每天发好几封邮件，尽管我们这里从来跟他们没有任何接触。我们的信息根本不应该在他们的系统里。

他们投入的效率与细致…

从各个层面都展现了处理我订单的高效与细致。

沟通太棒了！！

Badboy美国 · 写过 1 条评价 · 体验于 2026-08-20 · 发表于 2026-08-21

负责小型账户的代表是…

负责小账户的代表非常粗鲁且不专业。这位代表没有展现出良好的客户服务态度。他在电话里问问题时听不清我说话，所以我反复重复答案，他 then 生气了，说'我觉得你不是我们项目的合适客户'，然后直接挂了我的电话。我回拨想解释，但他根本不想听，于是我也挂了他的电话。那个代表完全没有耐心。

评价

因为到目前为止，我还没付过一分钱。有问题时，他们响应都很及时。

我生活中的困难依然存在…

生活中的困难依然存在，但欠税问题不再是我挣扎的一部分了！Optima 说能帮忙，也确实帮到了。你只需要有耐心，因为和 IRS 打交道，什么事都急不来。相信他们说的话，就不会失望。

$5,000花完后，我才发现自己不符合税收减免条件

$5,000 Paid for "Tax Relief" — and I Ended Up Worse Off I decided to contact Optima Tax Relief because I genuinely needed help with my tax debt. From the very beginning, I made one thing very clear: if they could not significantly reduce what I owed, I would rather take the money I had and put it directly toward my IRS debt. The initial representative I spoke with assured me that, in his 16 years of experience, they had always been able to help people reduce their tax debt. Based largely on that assurance, I trusted the process and ultimately paid Optima $5,000. After paying $5,000, I was then told that I did not qualify for the tax relief I was expecting and that there were no refunds. That is my biggest problem with this entire experience: Why did it take $5,000 to determine that I didn't qualify? If my financial situation didn't meet the qualifications for meaningful tax relief, I believe that should have been identified much earlier—before collecting thousands of dollars from me. After everything was said and done, Optima refunded me approximately $1,300, meaning I was still out roughly $3,700. The "resolution" presented to me was a 10-year IRS installment plan at approximately $317 per month. When I calculated the total payments over those 10 years, I would end up paying the IRS approximately $14,000 more than the amount I originally owed. I contacted Optima because I was looking for tax relief. Instead, I paid thousands of dollars in fees only to be placed on a long-term payment plan that would ultimately have me paying substantially more. Had I known this would be the outcome, I would have done exactly what I said at the beginning: taken that $5,000 and paid it directly toward my tax debt. Based on my experience, I do not consider what I received to be tax relief. I feel like I paid thousands of dollars to find out I didn't qualify for the very relief I was seeking. I strongly encourage anyone considering Optima Tax Relief to ask very specific questions before paying substantial fees: What happens if you don't qualify? How much of your money is refundable? And exactly what result can they realistically provide based on your financial situation? For me, this experience was extremely disappointing, and I would not recommend their services.

Erica Cerna美国 · 写过 1 条评价 · 体验于 2026-08-19 · 发表于 2026-08-19

Optima 的沟通效果不佳，没什么用。

我们和 Optima 的合作体验非常令人失望。顾问之间的沟通似乎存在问题，案件记录要么没查看，要么没有及时更新。每次和新顾问通话，我们都得重复已经在档案里记录过的信息。回电话也很困难，几乎不可能联系到负责我们案件的同一位顾问或经理。相反，留言都是通过其他代表转达的，导致在不方便的时间接到电话，而且对方似乎对我们的情况并不了解。在花费一年多时间寻求明确答复后，我们感到被忽视，被推来推去，被人敷衍。最后，找一位税务申报员来修改我们的报税单反而更有效。很遗憾，基于我们的经历，我们无法推荐 Optima。

他们非常专业，而且……

They were very professional and detailed. Very caring to get to a resolution

我花了三千多美元才买到……

我花了3000多美元把税务更新到当前状态。但他们没告诉你的是，他们只管联邦税申报。现在我的州税申报收到了催款通知和留置威胁。大家别上当，你会被坑的！

友好又热心

Friendly and helpful

到目前为止，Optima做得不错

So far Optima has done a good job. They are still are working on my case. I’m satisfied at this time.