Your one-stop shop for Asian bike parts. A hand-curated collection of the best value bike parts delivered direct to your door. Frames, wheelsets, groupsets and other carbon fibre components and accessories in stock and ready to ship.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the cycling products and components are of exceptional quality, arriving quickly and securely packaged with great care without any issues. People consistently appreciate the incredibly helpful staff members, efficient communication, expert technical advice, and a completely seamless ordering process from start to finish.
Some reviewers were not happy with occasional challenges regarding customer after-sales support, unresolved warranty claims, and the proper handling of defective items. A few people also experienced unexpected transit damage, notable delivery delays, or distinct difficulties resolving problems when items arrived broken or faulty.
Have been waiting for over 3 months for my order of titanium thru axles to be delivered. Order placed on 15th September 2025 and still no sign. Communication is extremely poor with any request for updates having to be initiated by the customer.
Panda Podium 回复2026-01-04
Hey Gary, Joe here. I'm super disappointed in your experience at Panda Podium. Some things are unfortunately out of our control, but we definitely dropped the ball in terms of communicating it to you. I hear Tom has already sorted you out with a free upgrade to the EXS axles, so at least that is resolved. Again, I apologise for your less than stellar experience. Hope we can win back your trust.
I ordered a Quick Pro ER:one when it was released. After a last-minute change of mind, I decided to size up, the returns process was really easy and Tom from the customer care team handled everything really well.
After an issue with the frame and seatpost, again, Tom responded quickly and was understanding of the issue.
If you are worried about buying a non-Western brand due to the customer experience, Panda Podium bridges that gap. Can't reccoemnd enough!
The products offered are good and the support team was very helpful, friendly and quick to resolve any issues and answer questions. The product arrived well packed and as described, even with a small gift 🙂
2 things: at the time of purchase, there was no updated inventory on the website, so I was required to contact pandapodium per email to ask if the size I wanted was available, although the reply was fast, it could be better if the availability is directly visible on the website, like in most online shops.
Buyers be aware, the “free-delivery” takes 4-5 weeks (to Europe) and the delivery tracking is not reliable timely updated. I’d buy directly from OEMs and they usually get stuff to Europe in half that time, also at no extra cost. Premium delivery is for my pockets, too expensive. Not that bad in general, but that’s something one should know, as it’s stated in pandapodiums website (they are transparent about it).
Amazing value for money, they only stock the best of the best. Hand tested by them, genuine cycling experts. Not only enthusiasts, but also experts. An amazing combination that allows them to provide the best customer support I've ever had. I just love them, and love that I can trust them completely. Edited: because after re-reading I no English very good apparently.
Panda Podium 回复2025-05-21
Thanks for the glowing review! We try our best! Look forward to serving you again in the future.
I lost a spacer for Farsports f1x handlebar that came off whilst riding (that's probably not supposed to happen but I didn't design it)
I was told I need to pay $45 for a new one, that seems ridiculous for a small piece of plastic so I wanted to know another solution.
I found a review on another handlebar from the same company and they seemed to send it to him for free.
Then they stopped responding to my email.
Expected much more from panda podium but seems like they don't give one.
Feel like I dodged a bullet after I was considering to buy a wheelset from Farsports and pandapodium if this is the customer service for a design flaw.
I ordered the part after having no other option and they never sent it, unbelieve situation. Cant use the handlebar so I can't use my bike.
I have no doubt that the products selected for sale are well thought through and of high quality. My issue is with the delivery. I accept that this could have been a "one off" but my order was placed at the end of Feb and as of writing (mid-April) it still has not arrived. What concerns me is I had to do the chasing to get the team to track down the issue and resolve. When ordering via Ali-Express all items have been delivered within 10 days (inc electrical items with batteries). Ali-Express also seems to have tracking systems in place to identify when things are not going to plan. PP need to improve in this area and keep a monitor on deliveries getting stuck in the system.
Panda Podium after sale service was awesome. I bought a pair of Magene EXAR carbon wheels and got charged unreasonable custom taxes by UPS, carrier we, as clients, do not select.
Without hesitation after letting them know through email, PP absorbed half of that cost reimbursing it to the purchasing card.
I ordered a crankset, chainrings and a bottom bracket. All were delivered ontime in greaat condition. I have not installed them yet. Ordered before Christmas, arrived in plenty of time to enjoy Christmas Day.
I ordered a high-end set of wheels and they were delivered quickly, with great communication on order status. I'll definitely buy from Panda Podium again.
Not just a source of excellent bicycle products. What impressed me most was the detailed advice before, during and after the purchase. Even better than in the bike store around the corner. For me, one of the best experiences in online retail. Very impressive!
Products purchased so far: Two Voicevelo G-Major framesets. People I've been in contact with: Tom, Joe and Ava. Five stars is the best possible rating. From me there is a “Superior” on top. Well deserved.
I had an enquiry and they were fast to answer, with up to the point information, their prices are fine; not neccesarily cheap, but fair in relation to the quality of the products they sell and their service.
I have made several purchases, including the Magene Exar Ultra dark wheels an in-color Skypilot crank arm set, and a power meter spider. All the items shipped quickly and were delivered to me in Arizona within about a week of being shipped. Everything was well packaged, and the items are pretty awesome; the wheels are really high quality, and so is the crankarm set. I would highly recommend shopping through this site as communicating with them has been much easier than using another site like AliExpress, and they use FedEx for shipping in my case, which is much better than regular post. They also double-check all the items before they ship them out.
Panda Podium 回复2024-09-21
Thanks for "getting" what we're doing George. Look forward to helping you out more in the future.
I purchased CRW wheels from PP. There was a waiting period for the wheels to be assembled but other than the wait I received them within the time quoted. They came well protected and with a few goodies thrown in as a gift from PP. I have not ridden the wheels yet but the Conti 5000 tires went on without tools and they spin up well. I would deal with PP again.
Elitewheels
Evolvebicycles
ICAN Cycling
Cicli Francesconi
IBKbike.com
Hunt Bike Wheels
Mantel
BikeTiresDirect.com