Partsology

Hi, Victor. We appreciate you sharing your experience with us. It motivates us to keep that great job, of course, we are happy to hear you received the parts on time without problems or delays. We hope we can hear from you soon, thank you for your preference.

Hi, James. Thank you very much for your kind feedback. As much as our next day delivery, quality, prices and customer service are always our priorities and we are so happy to see the results with kind customers like you. We will keep that great job because we look forward to doing great business with you.

Hi, Richard. We are happy to hear how you liked our customer service and shipping service as well. We truly appreciate your preference, and we hope we can hear from you soon.

Hi, Tim. We are sincerely glad with your feedback. It motivates us to do our best so our customers can always count on us to get their parts as promised, within the Next Business Days. We hope we can hear from you soon to continue doing business with you. 🤗️

Hi, Danny. Thank you very much for your feedback. We are glad to hear our fast service met your expectations. We truly appreciate your support and look forward to continue doing business with you.

Hi, Adrian. Thank you for your feedback. We understand this was not the resolution you expected. As explained by our agents, all parts received match the order placed. Our website shows compatible options based on the vehicle information provided, and all listings include important notes regarding engine codes or VIN details. We also recommend confirming these details with a certified mechanic before purchasing, as some vehicles may have different engine codes. The kit purchased was listed for the 3RZ-FE engine only, but when you contacted us, you mentioned your engine is 2RZ-FE after a piston had already been installed. Although the order from April 7, 2026, is within the 30-day warranty period, we attempted to make an exception to assist you. However, according to our policies, returned parts must be new and unused. We appreciate your understanding.

Hi, Brian. Thank you so much for your feedback. We are happy that your experience with us was this amazing. We look forward to continuing to do business with you.

Hi, Terry. Thank you so much for your feedback, we are glad to hear that your parts arrived on time. It is always one of our priorities and we are happy to know how you liked it. We hope we can continue doing great business with you.

Hi, Jeffrey. Thank you so much for your feedback. We are so happy to hear how you liked our shipping service, and that now we count on your preference. Thank you for trusting us. We do our best every day to ensure all the packages are delivered on time as we offer. We look forward to hearing from you soon.

Hi, Joshua. We are sincerely glad with your feedback, we are truly happy that we could change your experience with us, but first of all, that you could find your package. We imagine the confusion in locating it, we do our best to ensure that all our packages are delivered within the next business days and we hope that our fast shipping with the quality of our parts will meet your expectations. We look forward to continuing to do business with you.

Hi, Danielle. We appreciate your feedback and thank you for sharing your experience you had with us. We are so happy you were satisfied with the fast delivery we offer and with the quality we always offer. Thank you so much for your preference. We look forward to continuing to do business with you.

Hi, Aaron. We are sincerely glad with your feedback. Our priority is to offer made-to-meet OEM quality, deliver exceptional performance and long durability for a fair price. We are so happy that our parts were as you expected, and hopefully we can continue doing good business with you soon.

Hi, Chris. Thank you so much for your kind feedback. We do our best to always complete what we offer to our customers, with next-day delivery between business days. Always keeping fair prices and offering great quality. We hope we can continue doing business with you.

Hi, Seth. Thank you so much for your feedback and for your preference! We are glad to hear how you liked our next-day delivery and we hope our parts will meet your expectations as they are designed to meet OEM specifications and quality. We look forward to hearing from you soon and continuing to do great business with you.

Hi, Erick. Thank you so much for your feedback. We are so happy to hear that your package arrived on time, since we do our best to meet the expectations of what we offer. We look forward to doing business with you soon.

Hi, Augusto. We truly appreciate your feedback. Our main priority is always to meet the next day delivery between business days, always providing a great service and quality of parts. We know how important this is for our customers and how this helps them. We will continue doing our best to keep doing business with great customers like you.

Hi, Yadira. We imagine your frustration with this from your point of view. We did the proper follow-up, checking the conversation and all our records. We saw that our agents clarified the case but we understand that you do not agree with the policies. We will be more than happy to guide you and clarify one more time some points. 1. What are policies? Definitely, not excuses; they are clearly established guidelines and terms designed to ensure fairness and consistency for all customers, as clarified on our website. 2. What is our 30-Day Money-Back Guarantee? Is the time frame we provide for our customers to request a return and get a refund. Restrictions and exclusions may apply and are related to the Return Shipping Cost Policy. From this point, the prepaid label is determined depending on the case and reason for the return. 3. How started your case? A return was requested on April 14 because the part was ordered for the incorrect vehicle´s year. So in a single email, simple and short, our agent provided the return instructions that had all the details clarified, it included the return case number, the return shipping address and the time frame to expect the refund. 4. Why was a prepaid label not included? As you received what was ordered but it was requested for the wrong vehicle, the prepaid label is not covered by our warranty, but as our return shipping address was provided, you were free to return it with the carrier of your preference. 5. Why did the return case get "prolonged"? Our return process is easy and simple in a single email with the details that our customers will need, which is what we did but after the return instructions were sent, you did not agree that a prepaid label was not included, because from your point of view, you already got charged for shipping. Our agent explained that it was a fee for shipping and handling whenever an order is less tan $99, which was your case, and it was specified at the moment of checkout. We would like to clarify also that it is not related to the next-day delivery shipping between business days, as it is totally free and automatically applied for all orders. After that, we did not receive any response until April 20, requesting to initiate a return again. The instructions were sent and then you provided us with the tracking number to follow it and when we received the part, the refund was successfully processed. 6. What did we refund? The value of the part as it was delivered brand new. 7. Why was the shipping fee not refunded? As our agent kindly explained. We will refund the original shipping cost only if: - We shipped the wrong part number. - The item was damaged by the carrier. - The order did not arrive by the promised delivery date. In all other cases, shipping charges are non-refundable. After this was clarified, you changed the reason of your return because, from your version, it was not delivered on time, because you ordered it on April 9 (Thursday) at 6:13 PM. But as our cut off time specifies in our website: Next-Day Delivery On All Parts, if you order by 3PM! (between business days); when your order was placed, it was more than 3PM, so the order was shipped on Friday and delivered the next business day as we promised: Monday, on time. So the order was never delivered late and in fact, the shipping and handling fee was not refunded. All our policies are available for our customers at any time on our website in the FAQ section. We are sorry that it was not the resolution you wanted but the procedure was followed in accorded policies.

Hi, Cuong. We are glad with your feedback, we always do our best to provide our customers with a great experience with us. We look forward to continuing to do business with you.

Hi, Mike. We are so happy to hear that you received your package on time, as we offered, we work hard and it´s our priority to deliver the packages in the time frame expected. We hope we will hear from you soon to do more great business with you.

Hi, Rafael. Thank you very much for your feedback and for your kind words! We are truly glad to hear you are happy with our website and prices. Providing a smooth experience and great value is always our priority. We look forward to doing business with you again soon.