PASCAL, a lab grown diamond jewelry brand, is inspired by a renowned 17th-century French philosopher who recognized the power of pressure. We believe that, like diamonds, strength and beauty can be found in overcoming intense obstacles, and we aim to convey this message to Gen-Z through our fashion pieces.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning product design, high-end quality, and beautiful packaging that make every purchase feel very special, durable, and elegant. Consumers also deeply appreciate the extremely helpful support team, noting that product replacements and sizing issues are handled smoothly and efficiently.
However, some people mentioned experiencing frustrating delays with order fulfillment and very slow communication when trying to reach customer service teams for assistance. A few reviewers also noted receiving items that were damaged or completely tarnished within a short period, leading to prolonged resolution processes.
Update:
I got the refund. So I am updating my review here.
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Scam. I regret that have not checked it before purchasing. No reply from them.
Pascal Design 回复2023-08-17
We extend our sincerest apologies for any delay in our response to your email. The substantial surge in both order placements and email correspondence has regrettably led to instances where we may have inadvertently missed certain emails, and for this, we offer our profound apologies.
In reviewing your account details, we have noted that your order was processed for a refund on August 10th. We kindly request that you verify your account to confirm the receipt of the refund amount.
For any additional inquiries or concerns, please do not hesitate to reach out to us once again through our dedicated email channel: [email protected]. Your satisfaction remains our top priority, and we appreciate your patience and understanding during this period of increased demand.
Don’t trust this page they will take your money and never get the item or the refund…. Be careful to be a victim… run away
Pascal Design 回复2023-08-17
We sincerely apologize for any inconvenience you may have encountered during your shopping experience. Should you encounter any challenges throughout the purchasing process, please do not hesitate to contact our dedicated email address for feedback. Our specialized customer service team is readily available to assist you. Your valuable input is instrumental in our continuous efforts to enhance our products and services. We extend our best wishes for a pleasant day ahead
Quality is amazing. Just shipping took awhile. Overall the product is great!
Pascal Design 回复2023-08-17
We sincerely appreciate your positive feedback on Pascal, which serves as a valuable endorsement of our brand. To continually enhance customer satisfaction, we are committed to optimizing and upgrading our products in the future, aiming to provide an even better shopping experience. Wishing you a splendid day ahead!
Please don't order from them. It is a scam! I got scammed , lot of people too. They blocked me everywhere and changed look of their website already to confuse people. I paid via paypal and they could get me my money back. I was very lucky this time.
Pascal Design 回复2023-08-18
We extend our sincerest apologies for any delay in our response to your email. The substantial surge in both order placements and email correspondence has regrettably led to instances where we may have inadvertently missed certain emails, and for this, we offer our profound apologies.
Its an expensive mistake.
I ordered 1 item last month, and still havent receive it. I contacted them and responded once saying that my item will despatch. Until now nothing came and no responce from nor update whatsoever.
Pascal Design 回复2023-08-18
Your package was received in August, and I extend my apologies for the delay in addressing the review and processing the shipment. This delay was attributed to a substantial increase in order volume, for which I express regret.
This is fake website they they don’t deliver the product and stop responding after 2 weeks
Pascal Design 回复2023-08-18
We extend our sincerest apologies for any delay in our response to your email. The substantial surge in both order placements and email correspondence has regrettably led to instances where we may have inadvertently missed certain emails, and for this, we offer our profound apologies.
We genuinely thank you for your positive feedback regarding Pascal. Your endorsement greatly supports our brand. In our ongoing efforts to elevate customer satisfaction, we are dedicated to refining and advancing our products in the future. Our aim is to deliver an enhanced shopping experience. We extend our wishes for a wonderful day ahead!
I ordered the watch for my wife. It took about ten days to come in. The value is great and it is very stylish. She loves it.
Pascal Design 回复2023-08-18
Your positive feedback on Pascal is genuinely valued as a significant endorsement of our brand. We are dedicated to further elevating customer satisfaction by consistently refining and advancing our products in the times ahead. Our goal is to offer an even more exceptional shopping experience. We wish you a wonderful day ahead!
I bought a watch for $89
When it arrived the screw for changing time and date didn’t work. Therefore I can not use my new watch.
I sent one email but so far no answer from customer support
Pascal Design 回复2023-08-18
I apologize for not providing you with a better shopping experience. I understand your order situation. However, I'm unable to locate your order based on your name alone. Please contact our customer service email at [email protected]. Our dedicated team will assist you with your after-sales concerns.
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