PatioLiving

Dear Don, Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving  That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.

Dear Richard, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and concern this situation caused. We understand how concerning it is to see an unexpected charge on an order, particularly when it involves a promotional item advertised as free. This is not the experience we want any of our customers to have. As soon as the discrepancy was brought to our attention, our team began investigating the transaction to determine the cause and ensure the pricing was corrected appropriately. While we understand the additional review delayed a resolution, it was necessary to verify the order details and make sure the issue was handled accurately. We regret the inconvenience and frustration this caused. We have refunded you for the charge of the speaker. Please keep a look out for an email with your receipt. We appreciate you bringing this matter to our attention and the opportunity to review it. Customer trust is extremely important to us, and we are committed to providing accurate pricing and transparent service. We hope the resolution provided demonstrates our commitment to making things right. If you have any questions in the meantime, we are happy to assist. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.