PatioLiving

Dear Jonathan, Thank you for taking the time to share your feedback. We are sorry to hear that the color you received was not what you expected. We understand how disappointing that can be, especially when you’re looking forward to your purchase. Many of the products we offer are available in multiple finish and color options, and the selection is based on the option chosen at the time the order is placed. That said, we want to make sure there wasn’t any confusion regarding the selection or product details. Our Customer Service team will be reaching out to you directly to learn more about the color you were hoping to receive and to see how we can best assist. We appreciate you bringing this to our attention and look forward to working toward a resolution. If you have any questions in the meantime, please don't hesitate to contact us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.

Dear Jo Ann, Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving  If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.

Dear Mark, Thank you for your feedback. We’re glad to hear your order arrived quickly, but we’re sorry to learn you experienced difficulty during assembly due to some of the bolt holes not lining up properly. We want to ensure you’re able to fully enjoy your purchase. Our Claims Team will be reaching out to gather more information and determine the best way to assist you. Thank you for bringing this to our attention, and we appreciate the opportunity to help. If you have any questions in the meantime we are happy to assist. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.

Dear Jenny, I sincerely apologize for the frustration you’ve experienced with your order. This is not the experience we want for any of our customers. On July 11, 2026, you placed an order for the Outdoor Interiors Antique Wash Eucalyptus & Beige Cable Wicker Stacking Dining Chair Pair and the Outdoor Interiors Antique Wash 24-Inch Round Ivory Composite Accent Table, which had an estimated ship time of 1–3 business days. On July 13, 2026, your order was shipped via FedEx, and tracking information was provided within the estimated lead time listed on your order confirmation. According to the carrier, your order was delivered on Friday, July 17, 2026, at 2:17 PM. On July 19, 2026, we received your email advising that one of the chairs arrived badly damaged and that you had photos available to share. We appreciate you reaching out and are sorry to hear the chair did not arrive in acceptable condition. Unfortunately, our Claims team is unavailable on weekends. However, they responded to your email first thing this morning and will continue working directly with you to reach a resolution as quickly as possible. If you have any additional questions or need further assistance in the meantime, please don’t hesitate to contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CDT. We appreciate your patience and the opportunity to make this right.

Dear Carter, I sincerely apologize for the frustration you’ve experienced with your order. This is not the level of service or experience we strive to provide for any of our customers. Our records show that you placed your order on June 6, 2026, for the Urbia Outdoor Mixx Bloc 47-Inch Square Concrete Coffee Table in Dark Grey. Per our terms and conditions Estimated Shipping Times, which are available on our website and referenced in your order confirmation, the estimated shipping timeframe provided at the time of purchase is an approximation and is subject to change based on product availability. Once the manufacturer accepts an order, we provide customers with updated estimated ship dates if they differ from the original estimate. 30-Day Return Policy | PatioLiving After the manufacturer confirmed your order, we emailed you an updated estimated ship date. We also followed up with the manufacturer shortly thereafter and sent you another update advising: “The manufacturer has provided a shipping date estimate of the week of July 2nd. Please note, this timeframe is subject to change, and these products may ship earlier than estimated. Please contact us with any questions or if you would like alternative suggestions—we are here to help! We will keep you informed of any updates and tracking information as soon as they become available.” On July 1, 2026, the carrier, Metropolitan, provided tracking information for your shipment, and we promptly forwarded those tracking details to you via email. Your order was successfully delivered on July 15, 2026. We truly regret any inconvenience or disappointment this experience may have caused. We appreciate your patience throughout the process and apologize that the timeline did not meet your expectations. If you have any additional questions or concerns, please don’t hesitate to contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, 9:00 a.m. – 5:00 p.m. CDT. We are always happy to assist.

Dear Customer, I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you.

Dear Deb, Thank you for taking the time to share your feedback. I sincerely apologize for the frustration you experienced during the ordering process. We understand how confusing it can be when the product image does not update to reflect the selected finish or color. Unfortunately, not all of the products on our website have the capability to display every available finish selection. While the product options selected are reflected in your order details, the preview image may remain the same for certain items. We understand how this can create uncertainty, and we appreciate you bringing this to our attention. I also understand your disappointment regarding the promotional code. While we do offer promotional discounts for many products, not all manufacturers participate in sitewide promotions. As outlined in our Terms & Conditions, 30-Day Return Policy | PatioLiving Brand Promotion Code Exclusions: Due to manufacturer restrictions, the following brands are excluded from email list and sitewide banner promotion codes: Alora Mood, Anderson Teak, Arteriors Home, Arteriors Outdoor, Axcss Inc, Barlow Tyrie, Berlin Gardens, Bromic Heating, Cane Line Outdoor, Capital Lighting, Capterra Casual, Castelle, Compamia, Connubia Outdoor, Craftmade, Currey & Company, Dainolite, Dalyn, Darlee Outdoor Living, dweLED by WAC Lighting, Ebel, Ecosmart Fire, Eichholtz Outdoor, Elegant Lighting, Emeco Outdoor, Ethnicraft Outdoor, Eurofase, Eurofase Heating, Fanimation, Fermob, FIM Umbrellas, Fine Art Handcrafted Lighting, Forever Patio, Four Hands Outdoor, Frog Furnishings, Generation Lighting, Grosfillex, Harmonia Living, Heatscope Heaters, Hinkley, Hubbardton Forge, International Home Miami, Jardinico, Jensen Outdoor, Kartell Outdoor, Kettler, Kingsley Bate, Kuzco Lighting, Lark Living, Lloyd Flanders, Loloi Rugs, Louis Poulsen, LuxCraft, Mallin, Mater Outdoor, Modern Forms, Moe's Home Outdoor, Nardi, Oakland Living, Oluce, Outdoor Greatroom, PGS Grills, POLYWOOD®, Primo Grills, Qeeboo, Qeeboo Outdoor, Rainbow Outdoor, RCS Grills, Regina Andrew, Resol, Seaside Casual, Shadowspec, Smart & Green, Summer Classics, Suncoast, Sunglo, Sunpak, Sunset West, Teak Smith, Telescope Casual, Teva, Tommy Bahama Outdoor, Treasure Garden, Tropitone, Troy Lighting, Tupelo Goods, Uttermost Outdoor, Vanguard Furniture Outdoor, Visual Comfort Fan, Visual Comfort Modern, Visual Comfort Studio, Vondom Outdoor, WAC Lighting, Wildridge, Woodbridge Outdoor, Zuo Outdoor We truly appreciate your feedback, as it helps us identify areas where we can improve the shopping experience for our customers. If you have any questions about your order or need any additional assistance, please don’t hesitate to let us know. We’re always happy to help. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.

Dear Paul, Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving  That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.

Hi Erin, I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you.