pawfecthouse.com

Dear Customer, We're truly sorry to hear about your experience. We understand how disappointing it must have been for the charm to come off the first time you wore it. We always strive to ensure every product meets our quality standards before it is shipped. However, on rare occasions, unexpected issues can still occur during transit or use, and we sincerely apologize if this was one of those cases. Our support team has already reached out via email with further assistance. Please kindly check your inbox (and spam folder, if needed), and we'll be happy to continue supporting you until the matter is resolved.

Dear Customer, We're sorry to hear that the backpack was smaller than you expected. After reviewing your order, we found that the smallest size option was selected during purchase. The dimensions for each size are also provided on our product page to help customers choose the option that best suits their needs before ordering. Our support team has already reached out via email with additional information and an available solution. Please kindly check your inbox (and spam folder, if needed), and we'll be happy to continue assisting you.