pawfecthouse.com

Dear Customer, After reviewing the order details, we found that the product was created according to the customization information submitted with the order. As personalized products are made specifically based on the selections and details provided by the customer, we always recommend carefully reviewing the customization preview before completing the purchase. That said, we understand how disappointing it is when the final result isn't what you intended. Our support team has already sent you an email with the relevant order details and an available solution to assist you further. Please kindly check your inbox (and spam folder, if needed), and we'll be happy to continue supporting you.

Dear Customer, We're sorry to hear that the mug was smaller than you expected, especially as it was meant to be a special gift for your wife. For reference, the actual dimensions and capacity are provided on our product page to help customers review the size before ordering. We truly appreciate your feedback and have also reached out via email with more information and further support regarding your concern. We hope to have the opportunity to make your experience better.

Dear Customer, We're sorry to hear that the keepsake coin did not meet your expectations, especially as it was intended as a meaningful gift for your son. The coin's material and printing method are detailed on our product page to help customers understand how the item is made before purchasing. That said, we truly value your experience and feedback. Our team has already reached out via email with additional product information and a solution to further assist you. Please kindly check your inbox and we'll be happy to continue supporting you.