PaymentCloud

Thank you for this review and for sharing your experience! It’s wonderful to know that Frank got you set up with what you needed and provided such exceptional service. We’re glad you're with us and look forward to continuing to support you with the same level of professionalism and care.

We're so glad that Julian provided such a smooth, easy experience for you! We always aim to provide our merchants with a hassle-free, enjoyable experience, and look forward to working with you more!

We are so glad that you're happy with our service! We look forward to working with you more!

Thank you so much for the great review! We're always here to support your payment processing needs, and we're so glad that your experience with Melissa was easy and enjoyable!

We are so glad that you're happy with our service! We look forward to working with you more!

Thank you for the awesome review, Kim! We’re happy to hear that Frank delivered such dedicated assistance with getting you set up. We look forward to continuing our relationship with you, and please don't hesitate if you need anything else!

We are so glad that you're happy with our service! We look forward to working with you more!

Thank you for this positive review! We strive to make set up as seamless as possible and provide our merchants with the best possible experience, so we’re glad to hear that Melissa did just that! We appreciate your support and look forward to continuing our relationship with you!

Thank you for sharing your feedback. After reviewing your account, we understand your frustration that the initial solution that we set you up with did not work for your business. Please know that we exhausted all options to try to resolve these issues for you and we wish you the best of luck in your processing journey.

Thank you so much for sharing your experience getting set up. We strive to provide our merchants with the best possible support, so we’re glad to hear that Frank did just that! We appreciate your positive review and look forward to continuing our relationship with you!

We appreciate your feedback. We understand that some of our security measures can initially feel frustrating. However, these are in place to help protect both our merchants and their customers by reducing fraud, minimizing chargeback risks, and ensuring accounts are used appropriately. Your funds are being held because your current chargeback ratio is significantly over the card brand threshold. This reserve protects your business by covering those chargebacks, disputed transactions, and required refunds. We are seeing the reasons as Merchandise Not Received, Merchandise is Defective, and Merchandise Not as Described. These reasons indicate that your customers are not happy with your products. We have been fully transparent about this and have communicated that you need to work on lowering your chargeback ratio before any further funds will be released and to ensure that your account remains in good standing. If you have any more questions about our security policies or how best to resolve this issue, please continue to work with our Risk Department.

Thank you for the positive review and for sharing your experience! It’s wonderful to know that Nathan got you set up successfully and provided such exceptional service. We look forward to further supporting your business!

Thank you for the positive review, Mike! We’re happy to hear that Brandon delivered such dedicated assistance and that you’ve chosen to partner with us. We look forward to continuing to support your business!

Hi Gwen, we appreciate your feedback and are sorry to hear that the reader is not able to recognize your phone. If you have gone through the troubleshooting suggestions that tech support has made and your reader still isn’t connecting, please reach out to them to request further assistance or a device swap. They can be reached at 866-485-8999, and be prepared with your merchant ID number.

Hi Edward, We are so glad that you're happy with our service! We look forward to working with you more!

We couldn’t be happier to hear that Nate provided the level of care, expertise, thoughtfulness, and professionalism that we strive for. Knowing that your business benefited from his dedication and attention to detail is a tremendous reassurance. Nate specializes in delivering what our customers need; that means simplifying and streamlining the process for smooth, stress-free results. Feedback like yours not only means a great deal to us, but reminds us why we do what we do. We appreciate your endorsement and are grateful for the opportunity to support you in all future professional endeavors!

We are so thrilled to hear that Nathan relieved the burden that can sometimes be a part of the onboarding process. That kind of personalized, hands-on service is exactly what we aim for. We look forward to continuing to support your business growth!

We are delighted to hear that your experience with us was satisfactory. Thank you for the five-star review!

We’re sorry to hear about your experience and appreciate you sharing this feedback. That’s not the level of professionalism we aim to provide. We’d like the opportunity to correct this situation. Please reach out to our support team at 800-988-2215 x2, and our Director of Sales will connect with you.

Thank you for the wonderful feedback! We're so glad our communication made a difference and that our team contributed towards creating a positive experience for you and your business. We wish you nothing but the best!