PaymentCloud

Thank you so much for your continued trust over the years! We're thrilled you've had a great experience with our service. Ciara will be especially happy to know her support has made a positive impact — we’re lucky to have her on the team. We're here whenever you need us!

Thank you for reaching out and sharing your perspective. Obviously, this is not the experience we want anyone to have, and we completely understand your concerns. We're currently having a difficult time locating your account in our system, but in the interest of full transparency, we want to make this right and do right by your business. We recommend contacting someone from our support team—they are pros at handling these sorts of issues.

We're sorry to hear about your experience. Unfortunately, we don’t see an approved merchant account associated with your contact information. To clarify, fees are only applied to approved accounts. All applicable charges are outlined in the agreement. If you believe there’s been a mistake, please reach out to our support team—we’d be happy to review this with you directly.

Thank you for your feedback, and we apologize for the delayed response. We want to investigate this further and assist you immediately. Please provide your application details or contact us directly. We appreciate your patience and look forward to resolving this for you.

Thank you so much for the kind words! We know business isn’t always predictable, so hearing that Nathan could step up and support you when things got tricky means a lot. We’re all about finding solutions, no matter the curveballs—and we’re thrilled to have earned your trust. Wishing you continued success!

Thank you for your feedback. We understand that having funds on hold can be frustrating. These funds are currently in a temporary reserve, which is a standard practice to help manage risk and ensure smooth transaction processing. We shared details about this reserve in an email sent on August 19th. Please rest assured we’re closely monitoring the reserve and it will be released once all criteria are met. If you have any further questions, feel free to reach out to our support team directly.

Thank you so much! We're thrilled to hear that Melissa's responsiveness and support made such a positive impact, and we appreciate you taking the time to share your experience.

We’re thrilled to hear you had a positive experience with us! Melissa is an incredible member of our team, and we’re so glad she was able to provide the personalized support you deserve. We pride ourselves on building lasting relationships with our clients and take comfort in knowing that Melissa’s dedication to transparency and strong communication made such a difference for you and your business. We look forward to continuing to support your growth. Thank you again for this fantastic review!

Thank you for sharing your feedback. After reviewing your information, we are unable to locate a rejection/decline reason. However, we do see that you started an application but did not complete it. One of our account managers reached out to you last week to assist with completing your application, but they did not hear back from you. Feel free to reach out to us if you would like to continue the application process.

Thank you so much for the five-star review! We're glad you're happy with how your business is being handled. We are here to support your ongoing business journey and wish you nothing but the best!

Frank has that gift: he makes our customers feel like friends! We are happy to hear that he kept you updated and informed throughout the process. Thanks so much for the shout-out, and best of luck with all your future endeavors!

We're thrilled to hear that your experience has been so positive, especially after switching from other payment processors. Jessie consistently goes above and beyond for our clients. We look forward to supporting your continued success!

Glad to hear our advice was helpful—best of luck with all things moving forward!

We are thrilled to hear that Frank made your experience so easy. We appreciate your business and look forward to supporting your continued success.

Thank you so much for your kind words! Jessie consistently goes above and beyond to ensure our clients receive the best possible assistance. We appreciate you taking the time to share your experience!

Thanks so much for your kind words! We’re thrilled that Marlia provided you with such excellent service. We agree—her positive attitude and clear communication truly make a difference. Wishing you all the best, and we hope to serve you again soon!

Thank you so much for your heartfelt review! We're honored to have been part of your journey. A special shoutout to Hovak for his talent and dedication—he consistently goes above and beyond to ensure our clients are supported every step of the way. We'll be cheering you on as you grow, and we're always here if and when you need us!

We're delighted to hear our team guided you smoothly from start to finish. Providing dependable and professional is our top priority!

We are so glad that Frank was able to take care of you! Best of luck with all that lies ahead.

Working with Melissa is always a positive experience! Thanks for showing us some love and best of luck with your professional journey and all that lies ahead.