PAZZION

Poor customer service

I emailed in 3 times to 3 different emails 1 month ago but no one replied. Poor customer service experience.

Sizing doesn't match size chart for…

Sizing doesn't match size chart for this particular model. Didn't really have issues with other models. Shoe was quite stiff too.

More sling back open-toe heels

Comfortable shoes as usual

Comfortable shoes as usual. Great buy during sale.

Defects shoes delivered to me

Defects shoes delivered to me. And now after sales service is not responsive to the defects shoes issue.

Horrible/Absent Customer Service

Incorrect size received. Customer support has ignored me for over two weeks. Horrible. Will be contacting PayPal to dispute this. The product itself is excellent (though way too small), but customer support needs to be responsive.

Janette Seetoh新加坡 · 写过 1 条评价 · 已认证 · 发表于 2020-01-16

service is good

service is good. Just that when received the item the bottom of the sandal is not properly glued. Appreciate u can drop me a email reply so i can show the defect.

First time online purchase

Item is well-received! The protection plastic at shoe base is difficult to remove, suggest to improve the ease of protection plastic removal.

I love the quality & comfort of your…

I love the quality & comfort of your shoes. However, I hope so see more varied designs and also strappy heels

Nice casual shoes and fast delivery

The website is user friendly

The website is user friendly, easy to make purchase.

need more trendy styles

Good Product. Needs to Revamp Website and do UAT

Very quick processing and delivery. Very satisfied with my purchase. The major downside was that the website needs a revamp to make it easier to navigate and quick preview. Membership status should also be auto-tagged to online purchases instead of having to re-register through email or call. FAQ not updated with PDPA regulation. Error with post sales e-voucher giveaway, which I had to call and clarify the matter. (And still doesn’t work now)

Bought vouchers online but not…

Bought vouchers online but not delivered on time.

Bad online purchase experience

The shoes which i bought online does not allow for exchange or refund. One of the pair i received was having a smaller design cutting. Even though i bought size 41 which is my usual shoe size but its so much smaller which only size 36 foot can wear. I was so shocked by the small cutting and disappointed i not able to exchange it at the store. Will not recommend the online purchase with pazzion.

Disappointing customer service

Becky Chan新加坡 · 写过 1 条评价 · 发表于 2020-01-03

My personal 1st timer experience with…

My personal 1st timer experience with Pazzion is they have nice design and comfortable leather shoes. However, the after sales service is poor. So what happen is I bought the shoe model 3660-35 BLACK STRAPPY POINTY TOE LEATHER ANKLE BALLET FLATS. The color on the leather started to transfer to my feet after a while. I understand that minimal discoloration may occur with new leathers, however, strong discoloration and discoloration from wearing it is not acceptable. So I wrote an email explaining my situation and till date no one has follow up. Despite this, I called to the store to get a clarification. Was advised to send my shoe in for their cobbler to fixed it. Make a trip to the store sent in and collected my shoe on 23rd Dec under invoice #21845. Staff explained that cobbler did a layer of waterproofing to fix the color. And so I asked, will the color transferred again. Staff claimed there's no guarantee, and if it happen there's nothing can be done. So my question is, this is obviously a problem with the leather and the process of color dying. Can someone reach out to me for a solution on this?

Fast delivery

Fast delivery! Hope to see more ballerina flats.

The bag was nice however the chain…

The bag was nice however the chain connector is not very good. If pulled too hard, it comes out.

The over all quality of the shoes esp…

The over all quality of the shoes esp the leather is great. However, some of their designs are outdated as to compare with what the shoe market has to offer.