PAZZION has the widest range of shoes for women and kids. Check out our comfortable heels, flats, loafers, sandals and bags that will fit your daily outfits.
Great experience with my recent and previous online purchase. Customer service is very helpful and efficient in attending to my queries. Staffs at JEM outlet are always so friendly and helpful though I am not directly purchased from them but I just went down to make an exchange for the correct size. Thank you for the stress and hassle free experience :) Keep it up!
PAZZION 回复2021-03-05
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Online service is good .
But exchange at in store , the staff is a bit impolite
PAZZION 回复2021-01-28
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. .Thank you again for your feedback and we will look into this area. We look forward to serving you again.
Dear customer, we apologies for the experience. Your feedback means a lot to us. We would like to understand the situation better and see how we can help. Kindly PM us or drop us an email at [email protected] on the style you were referring to so that we can improve on that. Thank you!
Very bad service, this is not the first time I purchase from Pazzion.
But it is so disappointing!
PAZZION 回复2021-01-28
Dear customer, we regret to hear about your experience. Our customer is of upmost importance to us and we take pride to deliver the best quality products and service. Our Customer Support Team will be following up with you promptly. Kindly PM us or drop us an email at [email protected] if you have any further concerns. Thank you.
I went to make an exchange at Pazzion at Bugis Junction . And the retail staff gave me the feeling that she wasn't happy when I said that I wanted to made a exchange (her face was changed after I said that) . I told her the reason for exchanging is because of I bought the Handbag and I felt too small (by a very politely way) . But after she helped me to make an ex change and I just turned over and walking to go out of the shop then I heard that she and another staff laughed very loud (because both of them were at the counter to help me made an exchange) . They made me feel that they were laughing at me or maybe I was just too sensitive but I think they shouldn't laugh like that loud when the customer still haven't really walked out of the shop (even they laugh at me or not me) . I felt totally dissapoited and very unhappy with their serves ! Their staffs are rude !
PAZZION 回复2020-12-28
Hi Yen, we regret to hear about your experience. Our customer is of upmost importance to us and we take pride to deliver the best quality products and service. Our Customer Support Team will be following up with you promptly. Kindly PM us or drop us an email at [email protected] if you have any further concerns. Thank you.
I purchased a pair of shoes in store but they are out of stock for my size, so I waited for a transfer from another store and collected it a few days later. However, the shoes were not in good condition (there are creases on both of them). The staff checked other stores and no more new pairs available. I was asking for a refund but was told all shoes are "non-refundable" even though I DID NOT EVEN GET MY SHOES. Also no one told me there would be no returns or refund under this situation when I purchased them in the first place. The shoes are comfortable but I am really disappointed this time.
PAZZION 回复2020-12-09
Hi Vivian_yq, we are sorry to hear of your experience. We take pride in our products and services and we value our customers’ support. We want you to know that your feedback and experience are of upmost importance to us. As we do have a non-refundable policy which is stated on the receipt, we seek your kind understanding towards this matter. However, we would like to understand the situation better and see how we can help. Kindly PM us or drop us an email at [email protected] for more information. Thank you!
Not all designs are comfortable. In fact some are really not wearable and some of the high heels are wobbly. I had to return my pretty but unwearable shoes and "forced" to choose an alternative due to my refunded amount is in the form of credit with Pazzion.
PAZZION 回复2020-11-20
Hi Christine Lee, we are sorry to hear of your experience. We take pride in our products and services and we value our customers’ support. We want you to know that your feedback and experience are of upmost importance to us. We would like to understand the situation better and see how we can help. Kindly PM us or drop us an email at [email protected] on the style you were referring to so that we can improve on that. Thank you!
Terrible service in store... When wanting to check the shoes to purchase, store keeper kept keeping the available options... and the lighting in the store is so bad. Also, staff does not serve you in store.... and remarks made were rude!
PAZZION 回复2020-11-03
Hi Jane, thank you for your comments. We regret to hear about your experience We take pride in our products and services and we value our customers’ support. We want you to know that your feedback and experience are of upmost importance to us. We would like to understand the situation better and see how we can help. Kindly PM us or drop us an email at [email protected] and we will follow up promptly. Thank you.
The delivery was smooth, the shoe is good and looks exactly like what it is shown in the pictures. Usually I get size 38 for my pazzion shoes but for this particular design it seems slightly smaller than usual. Nevertheless it was a good buy!
PAZZION 回复2020-11-02
Hi Shan Bin Soh, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Shoes is comfortable and fast delivery. The only comment I have is that the base might be a bit slippery.
PAZZION 回复2020-10-27
Hi Saryo, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. Thank you for your product feedback and we will look into this area. We look forward to serving you again.
Sizing of their shoes had been very unpredictable. I am a size 38 but in the recent years have to take 39 at times (been wearing their shoes > 10 years). I had to throw away a few pairs which I bought online under their sale and as no exchange is allowed. Having a markdown of 30% is considered a great discount? I doubt so! Will have to think twice about buying the shoes.
PAZZION 回复2020-10-09
Hi Jocelyn Tay, thank you for your patronage and feedback. As we have a strict no-return policy for sale items, we seek your kind understanding and we look forward to serving you again.
PAZZION LOAFER is soft and comfortable and I bought two pairs!
PAZZION 回复2020-09-28
Hi Cindy Tan, thank you for your kind review and patronage. We are glad that you liked the loafers. Do let us know how we can improve ourselves for that 5-star review. We look forward to serving you again.
Hi Wen, thank you for your patronage and feedback. As our shoes are made from genuine leather, it will cost more than most of the shoes available in the market that are produced with synthetic leather or PVC. We seek your kind understanding and we look forward to serving you again.
The delivery was relatively fast but unfortunately one of my item was not what I ordered. I had ordered a brown wedge but the black one came instead. However I find it too much of a hassle to ask for an exchange so I did not request for it.
PAZZION 回复2020-09-23
Hi YJ, we apologise for the experience. Your feedback means a lot to us. Would you want us to do a one-to-one exchange for you?
Nice and comfortable shoes! But the black flats were a bit too big, also I received the wrong black heels but I liked them anyway so whatever. Quick delivery though!!
PAZZION 回复2020-09-18
Hi Stephanie Ho, we apologise for the mixed-up. We value your feedback and we will take note for the future. We are glad you liked the shoes and we look forward to serving you again.
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