PERGOLUX USA

Hi Kathy, We’re sorry to hear about your experience and understand your frustration. We know a pergola is a significant investment, and our goal is always to help customers find the right solution for their space. After reviewing your concerns, our team worked with you to explore possible solutions for your project, including options to help ensure the pergola would work for your space. Unfortunately, we were unable to find a solution that met your needs. We also apologize for the communication delays while reviewing your cancellation request. We appreciate your feedback and will continue using it to improve our customer experience and communication. — The PERGOLUX Team

Hi Randy, Thank you for sharing your feedback. We’re sorry to hear about your concerns and understand your frustration. We are reviewing the details surrounding your experience and have escalated your concerns to the appropriate team for further review. We appreciate you bringing this to our attention and the opportunity to better understand your concerns. — The PERGOLUX Team

Hi Julie, Thank you for the great review! We’re thrilled to hear your pergola is still looking brand new after two summers of use. It’s great to know it’s holding up well and continuing to be a part of your outdoor space. We appreciate you taking the time to share your experience! — The PERGOLUX Team

Hi Frank, Thank you for the review and for sharing your experience. We’re happy to hear the ordering process and support from our team went smoothly. We apologize for the delivery delay and the lack of communication around the updated delivery date. We understand how frustrating it is to set aside time for a delivery and not have the schedule updated when things change. We appreciate your feedback and will share this with our delivery team as we continue working to improve the overall delivery experience. — The PERGOLUX Team

Hi, Thank you for your feedback! We're glad to hear you love your PERGOLUX product. We also appreciate your comments about the installation instructions. We'll continue using feedback like yours as we work to improve our instructions and make the assembly process as clear as possible. Thank you for choosing PERGOLUX! — The PERGOLUX Team

Hi Bridget, Thanks for the great review! We're glad to hear our team was able to get the missing washer out to you quickly and keep your project moving. Thanks again for choosing PERGOLUX! — The PERGOLUX Team

Thank you, Corlus, for sharing your honest first impression! We understand that a purchase like this is a big investment, and we’re thrilled to hear that opening your pergola crate exceeded your expectations. We’re proud to deliver products that customers can feel confident investing in. Thank you for choosing PERGOLUX! — The PERGOLUX Team

Thank you, Alison, for sharing your experience! We love hearing that your pergola has continued to deliver years after purchase. Building products that customers can enjoy without having to worry about them is exactly what we strive for. Thank you for choosing PERGOLUX and for sharing your long-term feedback! — The PERGOLUX Team

Thank you, Amber, for sharing your experience! We appreciate that you took the time to review the specifications before assembly and are thrilled to hear that the product matched your expectations. We’re proud of the quality and attention to detail that goes into our pergolas. Thank you for choosing PERGOLUX and sharing your feedback! — The PERGOLUX Team

Hi Heidi, Thank you for sharing your feedback. We’re glad to hear you love your pergola and that it has been a great addition to your backyard. We’re sorry, though, that your experience with the missing installation kit and the follow-up process was frustrating. We understand how disappointing it is to have a small missing item hold up the completion of your project. While there are steps we need to follow when reviewing claims, we also want to make sure the process is as smooth as possible for our customers. We are currently looking into what happened with your claim and will work to better understand where we can improve. We appreciate you bringing this to our attention and giving us the opportunity to make the experience better. - The PERGOLUX Team

Hi Michelle, Thanks for the great review! We’re glad to hear the process was easy and that you were able to get your pergola installed in just one day. We love hearing that you’re happy with how it turned out, and we’ll be excited to help you with your second PERGOLUX when the time comes. If you need any assistance when you’re ready to place your next order, don’t hesitate to reach out! Thanks again for choosing PERGOLUX. Enjoy your new outdoor space! - The PERGOLUX Team

Hi Carolyn, Thank you so much for the 5-star review! We're happy to hear you had a great experience with the ETI installation team. We'll be sure to pass along your kind words. It's always nice to see our installation partners recognized for their hard work and professionalism. Thanks again for choosing PERGOLUX. We hope you enjoy your new outdoor space! - The PERGOLUX Team

Hi, We're very sorry to hear about your experience and understand how frustrating it is to have your order delayed beyond your original expectations. We know this extended wait has been disappointing. While our current estimated delivery window is still mid-to-late July, we recognize that this is not the experience you expected when placing your order. Because your review is anonymous, we're unable to locate your order and review the specifics of your case. If you're willing, please contact our Customer Success team with your order number so we can provide the latest information available and ensure your concerns are being addressed. Thank you for your patience and for sharing your feedback. We remain committed to improving both our communication and your overall experience. - The PERGOLUX Team

Hi Keith, Thanks so much for the 5-star review! We're happy to hear you're enjoying your PERGOLUX. If you ever need anything, don't hesitate to reach out! We're always happy to help. Thanks again for choosing PERGOLUX, and enjoy your outdoor space! - The PERGOLUX Team

Hi Mitchell, Thank you for taking the time to leave a review! We're so glad to hear you're enjoying your PERGOLUX and that it's giving you a place to relax outdoors ... even during a rainstorm! We also appreciate your suggestions about additional trim pieces and weather stripping. Feedback like yours helps us continue improving, and we'll be sure to share it with our product team. Thank you again for choosing PERGOLUX. We look forward to seeing your project fully completed and hope you continue enjoying your outdoor space! - The PERGOLUX Team

Hi Dagmaris, Thank you for taking the time to leave a review! We're glad we could help, and even happier that the screws turned up. It’s great to hear your pergola is up and that you’re already enjoying it. We love hearing that it’s made your backyard a place you can relax and enjoy all summer long. Thanks again for choosing PERGOLUX. Enjoy your new outdoor space! - The PERGOLUX Team

Hi Tom, Thanks for taking the time to leave a review! We’re happy to hear that our Customer Service team has been helpful, friendly, and knowledgeable when assisting you. We’ll be sure to share your kind words with the team. They’ll appreciate knowing their efforts are making a difference. Thanks again for choosing PERGOLUX! The PERGOLUX Team

Hi Walter, Thank you for the great review! We're so glad to hear you had such a positive experience with your PERGOLUX. We’ll make sure Marcelo sees your kind words. We love Marcelo too, and it’s great to see his knowledge and dedication recognized. He takes a lot of pride in helping customers find the right solution, and we’re happy he was able to make your experience a great one. Thank you again for choosing PERGOLUX and for the recommendation. We hope you enjoy your pergola for many years to come! - The PERGOLUX Team

Hi Wayne, Thanks for the great review! We're glad to hear your PERGOLUX was the perfect finishing touch for your deck project and that you’re happy with how it turned out. We hope you enjoy your new outdoor space for many years to come! - The PERGOLUX Team

Hi, Thanks for taking the time to leave a review! We're glad Natalie was able to help and work with you to find a solution that fit your needs. We'll make sure she sees your kind words—she’ll appreciate the recognition! Thanks again for choosing PERGOLUX. - The PERGOLUX Team