PERGOLUX USA（pergoluxshop.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 67 条用户评价，属于建筑与制造分类，口碑一般。73% 的评价为 4 星及以上，19% 为 1 星；商家回复了 86% 的差评。数据最后更新于 2026-08-10。
我和丈夫一直在寻找解决后院阳光充足、风大的问题的方法。我们喜欢我们的后院，但由于我们所在位置的阳光照射和多风的性质，我们无法享受它。传统的遮阳伞在打开时不仅不能提供足够的遮荫，而且风使得打开时不安全。我们研究了遮阳篷，但认为它不能解决这些问题。然后我丈夫找到了 Pergolux。在研究了该品牌并欣喜地得知大约 25 分钟路程外就有一个陈列室后，我们很快预约了查看选项。我们与东海岸办事处的 Irene 合作，她审查了每个可用的平台、可选配件和颜色选项。我们做出了决定，就这么简单，我们的凉棚就被订购了。不知不觉间，它就到了我们家。需要注意的是，如果您有像我这样的丈夫，请不要让他说服您，你们两个可以自己组装它。一周后，由于肩膀拉伤，我需要去接受一个月的 PT，它已经恢复正常，而且很漂亮，但我建议雇用一个团队来为您构建它。哈哈，如果不是我的丈夫是一名工程师，而我是最有耐心的妻子，结果将是灾难性的。但事实上，这是我们为自己的家投资过的最好的购买之一。现在它已成为一个展示品，也是每个人都想去的地方。谢谢你，艾琳，谢谢你 Pergolux USA！
Pergolux 凭借“别让另一个夏天溜走”等大胆的诱惑和声称“5-15 个工作日内交货”的特定产品库存状态，将我预订前的兴奋变成了预订后的噩梦！ 整整一个月过去了，系统生成的状态仍然显示“订单已确认”。此外（与销售团队不同，销售团队似乎拥有充足的代表），客户服务人员太多，以至于自动接线员会中断音乐等待，声称呼叫量超出了客户服务维持呼叫队列的能力，并承诺当有人有空时，代表会回电……但这并没有发生。 因此，我必须启动每一次互动 - 最新消息表明我的 2026 年 7 月 3 日订单 #15037“应该”在 8 月底至 9 月初到达。由于无法控制供应链，“来自中国……或越南的船上仍然有两个箱子，不确定是哪一个”；而且没有可供客户服务代表或客户使用的订单状态系统，我怀疑现在还会发生其他噩梦，而且还会有更多噩梦发生……我正在放弃夏季，并希望我的噩梦在秋季来临之前得到解决。
产品很棒，唯一的缺点是必须在三天内与 3 个不同的人交谈才能确定何时交付。
Hi Cecil, Thank you for taking the time to leave your feedback. We’re glad to hear you’re enjoying your PERGOLUX pergola and that you’re happy with the product. We apologize for the frustration you experienced while trying to get delivery updates. We understand how important it is to have clear communication and timely answers, especially when you’re waiting for your order to arrive. We appreciate you sharing this feedback, and we’ll continue working to improve our communication and customer experience. Thank you again for choosing PERGOLUX, and we hope you enjoy your pergola for years to come! Best regards, The PERGOLUX Team
晚餐时，一场夏季暴风雨袭来，我们没有抓起盘子跑进去，而是关上屋顶继续吃饭。
Hi Anthony, Thanks so much for the 5-star review! We're happy to hear your pergola did exactly what it was supposed to do ... keeping dinner going even when the weather changed. We hope you enjoy many more evenings outdoors. Thanks again for choosing PERGOLUX! The PERGOLUX Team
我加入了合作伙伴计划，并期待有推荐来帮助我们进行安装和销售。
Hi Jeff, Thank you for the 5-star review and for being part of the PERGOLUX Partner Program! We're excited to have you as a partner and truly appreciate your support. We look forward to sending referrals your way and building a successful, long-term partnership together. If there's ever anything we can do to support you, don't hesitate to reach out. The PERGOLUX Team!
孩子们走了后，我们在花园里不需要太多东西，但这是让空间再次感觉完整的一件事。
Thank you, Frances, for sharing your experience! We love hearing that your pergola helped bring your outdoor space back to life and made your garden feel complete again. Creating a space where you can relax, enjoy the outdoors, and make new memories is exactly what we hope to provide. We truly appreciate your support and are grateful you chose PERGOLUX for your home. Enjoy your finished outdoor space! — The PERGOLUX Team
糟糕的组装说明！零件不见了！当他们销售产品时，客户服务很快就会恢复，但出现问题时的服务同样糟糕。我真的很想要这个产品，但担心我们要付费将整个东西寄回给他们！ Pergolux - 如果您要出售该产品，至少要确保零件编号匹配，给出明确的说明，或者将其与更多组装好的零件一起运输。我觉得我在一个组装成本为 4000 美元的产品上浪费了超过 8000 美元！
Hello Bobby, Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration you experienced during the assembly process. We understand how disappointing it is to invest in a product you were excited about and then encounter challenges with missing parts, instructions, and the installation process. We were able to locate your case and have shared your concerns with our Claims team so we can review the details and work toward a resolution. We appreciate you bringing these issues to our attention and allowing us the opportunity to address them. We also recognize the feedback we have received regarding assembly instructions and part identification, and our team has been working on improvements to make the installation experience clearer and easier for our customers. Thank you again for your feedback. We hope to have the opportunity to improve your experience with PERGOLUX. — The PERGOLUX Team
学习过去在有风的夜晚翻转汉堡时让自己保持稳定，它没有移动一英寸。
Thank you, Natasha, for sharing your experience! We love hearing how your PERGOLUX has become part of your outdoor moments—even on a windy evening while enjoying some time grilling. Knowing that your pergola provides a sturdy and reliable space for you to relax, cook, and enjoy the outdoors is exactly what we aim for. We appreciate you choosing PERGOLUX and taking the time to share your feedback. Enjoy many more great outdoor evenings! — The PERGOLUX Team
经过深思熟虑，我们决定购买一个Pergolux凉棚。 我得到了 3-4 周的交货时间表。 一旦过了这个窗口，我就联系了该公司以了解交货日期。 我被告知订单没有发货，因为木板条不可用。 然后我得到了另一个预计的交货日期。 这也来了又去。 这时，我开始感到沮丧。我的丈夫这次联系了该公司，并与曼努埃尔·施拉迪取得了联系。 他向我们保证，他会调查这个问题，并尽快将凉棚送上路。果不其然，凉棚一周后就到了！ 我们组装了主要结构，但在安装木板条和屏风方面稍等了一会儿。 我们很快意识到我们的板条尺寸错误。 我们再次联系了施拉迪先生。 他能够在正确的板条到达的同一天拾取错误尺寸的板条。 这个问题也花了不到一周的时间就解决了。 我们对整个凉棚非常满意。 它是一种高品质材料且美观。 由于 Schradi 先生提供的出色客户服务，我们在 Pergolux 的体验非常棒
Thank you, Patty, for taking the time to share such a detailed review. We truly appreciate your patience throughout the process and are grateful for the opportunity to make things right. We understand how frustrating it can be when expectations change due to delays, and we are happy to hear that Manuel was able to step in, provide support, and help move your order forward. We are also glad he was able to quickly assist with the replacement slats and get everything resolved. Most importantly, we are thrilled to hear that you are enjoying your PERGOLUX pergola and that it has become a high-quality and beautiful addition to your outdoor space. We will be sure to share your kind words with Manuel—he represents the level of care and support we strive to provide our customers. Thank you again for choosing PERGOLUX and for sharing your experience! — The PERGOLUX Team
铁皮车库屋顶上传来的鼓声让你做好准备，但随之而来的却是一片寂静。
Hi Ana, Thank you for sharing your experience! We love that the reality exceeded your expectations. A peaceful outdoor space is exactly what we aim to create, and we’re glad to hear that your pergola provides a more relaxing atmosphere ... even when the weather changes! We appreciate you choosing PERGOLUX and hope you continue enjoying your outdoor space for many years to come! Best regards, The PERGOLUX Team
我在这家公司度过了一段美好的经历。他们的客户服务从始至终都非常出色。每次互动都是友好、专业且反应迅速的，他们竭尽全力确保我的所有问题都得到解答。我想特别感谢曼努埃尔和安东尼。与一家真正重视客户并支持他们提供的服务和产品的公司合作令人耳目一新。良好的沟通、及时的支持以及整体上良好的体验。我会毫不犹豫地向任何正在寻找真正关心客户的公司的凉棚的人推荐它们。
Hi Aimee, Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with PERGOLUX. It’s wonderful to know that our team was able to provide the level of communication, support, and service that you expected. We’ll be sure to share your recognition with Manuel and Anthony — they will be grateful to know their efforts made such an impact. We appreciate your trust in PERGOLUX and your recommendation. We hope you continue to enjoy your pergola and the outdoor space you’ve created for years to come! Thank you again for choosing PERGOLUX. Best regards, The PERGOLUX Team
不要把你的钱给这家公司！我不得不取消我超过 27,000 美元的订单……他们声称一周前已退款，但我的银行什么也没显示……每次我和承包商试图通过聊天机器人进行沟通，他们都给了我们绝对的麻烦！首先他们说 3-5 天，然后他们说 10 天，然后他们说他们以 ACH 的形式发送，然后他们说它会按照付款时的方式退回，即电汇。这是不可能的，因为他们需要帐户信息才能做到这一点，但他们没有！ 这家公司正在进行欺诈，如果他们不回来，我将寻求法律诉讼！
Hi Jennifer, We’re sorry to hear about your frustration and understand how concerning it can be to wait for a refund, especially for an order of this size. We appreciate you sharing your concerns and allowing us to review the situation. After speaking with your contractor on July 15, we began the refund process for your order. Our team has since provided you with information regarding the ACH refund process and the expected processing timeframe, which can take approximately 3–10 business days to appear in your account depending on the banks involved. At this time, that timeframe has not yet fully passed. That said, we understand your concerns and want to ensure you feel supported throughout this process. We are stepping in with our Finance team to further review the refund details and determine if there is anything additional we can do from our side to assist. We will follow up as soon as we have any additional information or updates from our team. We appreciate your patience and the opportunity to help resolve this for you. Thank you, PERGOLUX Customer Success Team
在我们打开盒子之前，它看起来很贵。
Hi Giovanni, Thank you for the great review! We’re so glad to hear that the quality and design of your PERGOLUX pergola made a strong first impression right out of the box. We put a lot of thought into the details and craftsmanship of our products, and it means a lot to know that came through from the moment you received it. We hope you enjoy your new outdoor space for years to come. Thanks again for choosing PERGOLUX! Best, The PERGOLUX Team
由于生活在如此靠近大海的地方，大多数户外金属在一年内就会开始出现点蚀。这还没有。
Hi Britney, Thank you for the wonderful review! We're so glad to hear your PERGOLUX pergola is holding up well, especially in a coastal environment where the elements can be tough on outdoor products. We hope you continue enjoying your pergola for many years to come. Thanks again for choosing PERGOLUX! Best, The PERGOLUX Team
嗯，产品很棒。但我漏掉了三周前我通过电子邮件发送、多次打电话的两部分。被告知他们要打开一个盒子并寄出零件。好吧，三周后我什么也没看到。然后我再次打电话，现在他们说在电子邮件通信后下周发货。对他们的客户服务失去了很多信心。起初他们指责我放错了零件。疯狂的…。仍在等待。除此之外，质量好，安装方便。价格昂贵，但高端。我终于收到了丢失的零件并刚刚安装。很高兴终于能够完成组装。我很想花很多时间和精力购买屏幕。或者礼品卡什么的。现在完成了我喜欢它。我所有的邻居也这样做。我希望将他们推向这个方向，那里有凉棚/凉亭。仍有大约 50 套公寓待建，与紫叶或其他公寓相比，许多人过来查看我的公寓。灯光很棒，一端是加热器，另一端是我的火坑，以度过密歇根凉爽的夜晚。
Hi Russell, Thank you for the update. We’re glad to hear you’re happy with the quality of your pergola, and we apologize again for the frustration caused by the missing parts and delays. We’re happy to see the replacement parts were delivered today, and our team has reached out directly to make sure everything arrived correctly and that you have everything needed to complete your project. Thank you for your patience and for giving us the opportunity to make this right. We sincerely apologize that your experience did not meet the level of service we strive to provide. Best, The PERGOLUX Team
支持不佳。没有诚信。我们购买了凉棚和遮阳板并安装了它。我们喜欢它。我们订购了第二种色调。不幸的是，当我们尝试安装它时，其中一颗安装螺钉脱落了。当我们致电支持人员时，他们没有提供太多帮助，只是告诉我们将螺丝切掉并更换它，如果螺丝被剥离则重新拧紧它。这不是一个简单的修复。我们非常不高兴。我不会与这家公司做生意。
Hi Charlie, Thank you for your feedback. We're sorry that your initial support experience did not meet your expectations, and we understand how frustrating this situation was. Our team has since been in touch with you, and we're glad we were able to arrange a replacement screen. We'll continue to follow your case to make sure everything arrives as expected and that the installation goes smoothly. Thank you for giving us the opportunity to make this right, and we appreciate your patience throughout the process. Best, The PERGOLUX Team
阿维特·巴斯克斯（Avit Vazquez）非常乐于助人，在收到我们的凉棚之前，他解释了我的问题和担忧。 解释了基础和基础规划。 现在混凝土已经处理完毕，我们正在等待凉棚！
Hi Steve, Thank you for the great review! We’re glad to hear Avit was able to answer your questions and help you feel confident moving forward with your pergola project. Planning the foundation and footings ahead of time is an important step, and we’re happy our team could help guide you through the process! Thanks again for choosing PERGOLUX, and we hope you enjoy your new outdoor space. Best, The PERGOLUX Team
订购快速简便。到目前为止我所有的问题都已得到解答。
Hi Jim, Thanks for the great review! We’re happy to hear the ordering process has been smooth and that our team has been able to answer all your questions so far. We appreciate you choosing PERGOLUX and look forward to helping you bring your outdoor space to life. Thanks again for your support! Best, The PERGOLUX Team
Purgolux 是一家非常值得打交道的公司，因此精英技术安装的响应速度并不快。他们立即回复您并解决了我们的问题。 一路上都有很棒的经历，谢谢。 精英技术安装人员两年前也安装了凉棚，强烈建议不要自己尝试..！
Hi Peter, Thank you for the great review! We’re glad to hear you’ve had such a positive experience with both PERGOLUX and Elite Tech Installs. It’s great to know the team was able to respond quickly and help get everything taken care of. We appreciate your recommendation and your kind words about the installation experience. Thank you for choosing PERGOLUX! — The PERGOLUX Team
我们尚未安装，但到目前为止对我们收到的服务和材料以及时间表感到满意。
Hi Christina, Thank you for sharing your feedback! We’re happy to hear that your experience so far has been positive and that you’re pleased with the service, materials, and delivery timeframe. We hope you enjoy the installation process and your new PERGOLUX pergola once it’s complete. If you have any questions along the way, please don’t hesitate to reach out. Our team is always happy to help!! Thank you for choosing PERGOLUX! — The PERGOLUX Team
共 67 条符合条件的评价