Hi Tiffany,
We’re sorry for the experience you had with your order.
Due to an unexpected stock allocation issue, we were unable to fulfill the original configuration you selected. Once this was identified, we offered alternative options or a full cancellation, and your order was subsequently cancelled and fully refunded.
We understand your frustration with both the situation and the communication, and we are actively improving our inventory tracking and customer updates to reduce the chance of this happening again.
We appreciate your feedback and wish you all the best moving forward.
Sincerely,
PERGOLUX Team
Thank you for your review!
If you still need assistance, please fill out our Help Centre by visiting this link:
https://pergolux-us.zendesk.com/hc/en-us/requests/new
Hi Eric,
We're happy to hear that you're pleased with your pergola. If you haven't already, we do invite you to submit a claim via the following form: https://pergolux.zendesk.com/hc/en-us/requests/new.
Our team would be happy to assist and resolve any outstanding concerns.
We also appreciate your feedback regarding the assembly instructions. Please know that we take this input seriously and are already in the process of collaborating with our suppliers to improve our instructions and labeling in the months ahead.
Thank you again for your support and valuable feedback.
Warm regards,
The PERGOLUX Team
