We checked the tracking number 9234690267338835428381, and it shows that the package was shipped on time and delivered to the address provided on the order.
Please contact the carrier as soon as possible to open a missing package claim. We also recommend checking with neighbors, household members, front desk/mailroom, or around the delivery area, as packages are sometimes marked delivered shortly before being placed in the final location.
We’re happy to help provide any shipment details needed for the carrier claim.
Dear Glen,
We’re sorry to hear about your experience and understand your frustration.
Your original package was shipped on time, but unfortunately it appears to have been lost in transit by UPS. We opened a claim with UPS, and to avoid making you wait for that process, we shipped a replacement trike for your convenience.
Regarding communication, our customer service team normally responds within 24 hours. Customers can also reach us by phone or email during business hours, and we’re always happy to help with order updates.
For invoices and order details, we use Shopify’s checkout system. Shopify automatically sends the order confirmation and invoice to the email address used at checkout, so please check your inbox or spam folder.
Lastly, we want to clarify that the order placed was for the standard-range trike, not the long-range battery version. This can be confirmed from the order price and the product selection at checkout. After the order shipped, we received a request to change it to the long-range version, but the original purchase was for the standard-range model.
We appreciate your patience and are doing our best to make sure your replacement order is delivered properly.
we’re sorry for the experience you described. we’d like the chance to make this right. We also don’t see a prior support request associated with your details, so please contact us at [email protected]
or 949-414-8003 (call/text). We’ll diagnose the issue promptly and arrange the correct solution
D
Dayton Kaaloa · 写过 1 条评价 · 已认证 · 体验于 2026-01-05 ·
★★★★★
运送到夏威夷
我住在夏威夷毛伊岛,浏览了很多竞争性网站,并通过电子邮件或电话询问他们是否会将其运送到这里。他们回答说……不,否则我们会将其运送给转发托运人,但您负责联系托运人并做出安排。直到我发现这个网站之前,我有点激动。我跟他们聊了聊,告诉了他们我的情况。他们告诉我运输没有问题,然后一个多星期后,我骑上了我的新 Perraro Smart E 三轮车,这在岛上非常罕见。还有很多人问哪里可以买到。希望您很快就能获得更多业务,哈哈。