Personal Comfort

Dear Ninette, Thank you for bringing this to our attention, and we’re truly sorry to hear about the difficulty you’ve had reaching us. That’s certainly not the experience we want for any of our customers—especially a valued repeat customer like yourself. We understand how frustrating it must have been to not receive a response to your email and to encounter issues with our phone system. We’re actively looking into this to ensure it doesn’t happen again. In the meantime, we’d love the opportunity to make things right and assist you directly. Someone from our team will be reaching out to you shortly to review your order and address your concerns. We appreciate your patience and thank you for your continued support. Sincerely, Personal Comfort

Dear Kim, Thank you for your thoughtful and detailed review. We're very sorry to hear about the challenges you experienced with the delivery and setup process. When investing in a product like this, you absolutely deserve a smooth, well-coordinated experience, and we understand how frustrating these delays and mix-ups must have been. While we work hard to ensure a seamless process, the delivery and setup services are handled by a third-party provider, and unfortunately, some parts of their process are outside of our direct control. That said, we take your feedback seriously and will be sharing it with our partners to help improve future service and communication. We're glad to hear that once everything was in place, you and your husband were able to find the right settings and are enjoying the comfort of your new bed. We’re hopeful that it continues to support your rest without the issues you experienced in the past. Please don’t hesitate to reach out if there’s anything more we can do — we truly appreciate your patience, your feedback, and your trust in us. We invite you to please update the review based on the product you have instead of the service you received from the third party. Sincerely, Personal Comfort

Hi John, Thank you so much for your kind review! We’re thrilled to hear you’re loving the bed and that our customer service team — along with Russell — could quickly resolve the shipping issue. 👍 We appreciate your feedback on the top foam layer as well! We'll definitely pass that along to our team for future improvements. If you have any questions or need anything else, we’re always here to help. Wishing you many restful nights ahead! Best regards, Personal Comfort

Dear Paula, Thank you for taking the time to leave us a positive review about your experience with the Personal Comfort smart bed. We are happy your pain has gone away! Happy Sleeping, Personal Comfort

Dear Donna & Frank, Thank you for sharing your experience! We're glad our team could quickly resolve the issue and get you a new mattress in just a few days. Enjoy your great sleep! Sincerely, Personal Comfort

Thank you for your kind words! We're thrilled you're loving your Personal Comfort Smart Bed Mattress and that our warranty support met your expectations. Enjoy many more years of great sleep! Sincerely, Personal Comfort

Dear Todd, Thank you for taking the time to leave us a positive review about your recent experience with our service team at Personal Comfort. We are happy that the topper replacement met your expectations. We appreciate your business and wish you many restful nights ahead. Sincerely, Personal Comfort

Dear Joanna, We sincerely apologize for the frustration and disappointment you’ve experienced with your mattress warranty. We understand how important it is to have a reliable and fair warranty process, and we regret that this situation has not met your expectations. We want to ensure your concerns are properly addressed, so a member of our service team will be reaching out to you shortly to discuss this further and explore possible solutions. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you for sharing your feedback—we value you as a customer and appreciate the chance to assist you. Sincerely, Personal Comfort

Dear Ken, Thank you for your fantastic review! We're so glad to hear that our customer service team was able to assist you quickly and that the replacement part arrived promptly and solved the issue. Your satisfaction is our top priority, and we truly appreciate your support. If you ever need anything in the future, we're always here to help. Enjoy your Personal Comfort mattress! Sincerely, Personal Comfort

Dear Diane, Thank you for taking the time to leave a positive review about your experience with Personal Comfort. We appreciate your dedication over all these years and wish you many restful nights. Sincerely, Personal Comfort

Dear Sandra, Thank you for taking the time to leave us a review. We have escalated this to the orders management team and someone will be reaching out to you soon. We sincerely apologize for the inconvenience and assure you this was not intentional. We are happy to hear that you do like the bed. Sincerely, Personal Comfort

Dear Chris, Thank you for taking the time to write a review about your experience with our company. We see you purchased an entry level A8 classic series bed. This bed has very limited amount of comfort layers on top of it and is considered a value entry level item. It would be most comparable to the Sleep Number cSE or the c4. The good news about your A4 is that can be upgraded. Did you reach out to our team to see about upgrades? Also, which bed did you recently purchase at Sleep Number? We are curious to hear what bed you ended up liking from them. Sincerely, Personal Comfort

Hello, We sincerely apologize for the issues you have been facing. We will escalate this to our internal team and have someone reach out to you. This is the first time anyone has ever mentioned a comment like this. We take every comment seriously. Sincerely, Personal Comfort

Dear Brian, Thank you for taking the time to leave us a positive review about your experience with Personal Comfort. We appreciate the kind words and wish you many restful nights ahead. Sincerely, Personal Comfort

Dear Vance, Thank you for taking your time to leave us a positive review about your recent experience with Personal Comfort warranty service team. We are glad they were able to help you with your warranty replacement! We wish you many restful nights ahead. Sincerely, Personal Comfort

Dear Danny, Thank you for taking your time to leave us a positive review about your recent experience with Personal Comfort service team. We appreciate your honest feedback and wish you many restful nights ahead. Happy Sleeping, Personal Comfort

Dear David, Thank you for taking your time to leave us a positive review about your recent experience with Personal Comfort's smart bed parts and service team. We are glad they were able to help you get the correct one! We wish you many restful nights ahead. Happy Sleeping, Personal Comfort

Dear Frank, Thank you for taking the time to leave us a positive review about your experience with the Personal Comfort smart bed. We are happy to hear it provides you with the right comfort at the right price. We wish you many restful nights ahead. Sincerely, Personal Comfort

Dear Icey, Thank you for taking the time to leave a positive review about your experience with the Personal Comfort customer service department. We are happy to hear the instructions were easy to follow and the replacement part solved any issues you were having. We wish you many restful nights ahead. Sincerely, Personal Comfort