Personal Comfort（personalcomfortbed.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 100 条用户评价，属于家居与园艺分类，口碑良好。76% 的评价为 4 星及以上，7% 为 1 星；商家回复了 94% 的差评；近 12 个月新增 64 条。数据最后更新于 2026-08-10。
该网站易于浏览，每种产品的信息都很容易理解，床垫的运输和交付也很快。
Dear Paul, Thank you for sharing your experience! We’re so glad to hear that you found our website easy to use and that your mattress arrived quickly. At Personal Comfort, we strive to make the entire process—from shopping to delivery—as smooth as possible. We truly appreciate your feedback and hope you enjoy many restful nights ahead! Sincerely, The Personal Comfort Team
床铺按时整理并交付。床很舒服。我们就是喜欢它。
Dear KD, We’re so happy to hear that you’re loving your new bed and waking up without backaches! Comfort and timely delivery are exactly what we strive for at Personal Comfort, and it’s wonderful to know we hit the mark. Thank you for sharing your experience—wishing you many more restful nights ahead! Sincerely, Personal Comfort
订购或交付没有问题。 时间正好。设置起来非常容易。在躺椅上躺了 5 个月后，我回到了床上。
Dear Heather, Thank you so much for sharing your experience! We’re thrilled to hear that your bed arrived right on time and was easy to set up. Even better, we’re glad you’re finally back to enjoying your bed after so many months. We truly appreciate your trust in us and wish you many restful nights ahead! Sincerely, Personal Comfort
喜欢这张床。我在一个很好的时间范围内得到了床。将床放在一起的说明应该更新为床现在的包装方式，但这只是次要的。
Dear Jeff, Thank you for your kind words and for sharing your experience with us! We’re thrilled to hear you’re loving your new bed and that it arrived in a timely manner. We truly appreciate your feedback about the assembly instructions — we’re always looking for ways to improve, and your note will help us ensure they reflect our current packaging. We hope you continue to enjoy many nights of comfort and restful sleep! Sincerely, The Personal Comfort Team
我的舒适床漏气了，无法容纳空气。 气垫已经用了10多年了，所以我只好辞职去付钱买新的。 我不必支付全额费用，因为他们按比例分配费用。 我很惊喜。 现在我有一个全新的充气床垫可以睡了。
Dear Tom, Thank you for sharing your experience! We’re so glad to hear that even after 10 years, your Personal Comfort bed still delivered value through our prorated replacement policy. It’s great to know you were pleasantly surprised and are now enjoying a brand new air mattress! We truly appreciate your loyalty and hope you continue to sleep in comfort for many years to come. 😊 Sincerely, Personal Comfort
喜欢这张气室床，不知道为什么我现在在大约第三个气室上。 12年。我确实希望他们能够意识到，也许此时给我一份免费赠品对公司来说是一个很好的信心表现，但至少我确实得到了折扣！
Dear Joni, Thank you for taking the time to share your thoughts! We’re so happy to hear that you love your air chamber bed and that it's brought you comfort over the years. We completely understand your perspective and appreciate your continued loyalty through multiple replacements. While we’re glad we could offer you a discount, your feedback about goodwill gestures is noted and valued. We're always working to improve and ensure our long-time customers feel appreciated. Wishing you many more nights of restful sleep! Sincerely, Personal Comfort
床太棒了！易于设置。移动应用程序有点小故障。
Thank you so much for your feedback! We’re thrilled to hear you’re loving the bed and found setup easy. We appreciate the note about the app and will share it with our team to help improve the experience. Enjoy your new Personal Comfort! 😊
客服很快就更换了气泵。 然而，这个床垫只有2年的历史。 获得后的头几个月，气囊需要更换，因为它无法容纳空气。 公司送来了新的气囊。我花了 1,000 多美元买了一张单人床垫。 床垫和打气筒的使用寿命应超过 2 年。 我以前的床垫是一张单人睡号床垫，花费 600 美元，已经用了 4 年了，没有任何东西需要更换（把它给了一个年长的孙子）。可怕的是，如果这个新泵在保修后再次出现故障，其成本将超过 800 美元。
Dear Pamela, Thank you for your feedback. We’re truly sorry to hear about the issues you've experienced with your mattress and air pump. While we’re glad our customer service team was able to quickly assist with replacements under warranty, we understand your concerns about product longevity and future costs. At Personal Comfort, we continuously work to improve our products based on valuable input like yours. Your experience is not the standard we strive for, and we apologize for any frustration this has caused. If you have any ongoing concerns or would like to discuss your warranty options further, we’d be happy to help—please don’t hesitate to reach out to our support team directly. We appreciate you being a part of the Personal Comfort family and are here to support you however we can. Sincerely, The Personal Comfort Team
响应快，服务好
Dear Robert, Thank you for the great feedback! We’re glad to hear you had a quick and positive experience with our team. Providing great service is what we strive for every day. If there’s ever anything else we can assist with, we’re here for you! Sincerely, The Personal Comfort Team
出色的客户服务和解决问题的能力。 满足所有期望的信息交互。
Dear Steve, Thank you so much for your kind words! We're thrilled to hear that our team provided great customer service and met your expectations. At Personal Comfort, we’re committed to delivering informative and helpful support every step of the way. If you ever need anything in the future, we’re just a call or message away. Sleep well! Sincerely, The Personal Comfort Team
我们这张床已经用了大约7年了。我妻子睡觉的那一侧已经完全塌陷/失去了空气。我的身边正在慢慢失去空气。打电话给客户服务中心，我们都以为是泵的问题，然后收到了一张价值超过 400 美元的更换泵的发票。所谓的 25 年保修根本不是保修，更像是折扣更换零件协议。拔掉泵的插头并断开软管过夜后，它完全失去了所有空气。知道我们现在所知道的，我会找到一张不同的床。 6 月 19 日和 20 日，我打电话并等待客户服务，甚至尝试了新购买的延期，但不得不等待，然后被踢到语音信箱。我们支付了更换气室的费用。据我了解，必须将其运出。我认为每个正在寻找或拥有这种床的人都应该知道，当某些东西停止工作时，您就没有床了，直到您获得更换零件为止。因此，考虑到价格以及缺乏客户支持和快速服务，我会推荐不同品牌的床。就像他们接听电话或附近有一家商店一样。
Dear Scott, We are so sorry about the issues you have been having. Can you please share your order number with us so we can better assist you? In order to best service you, we want to make sure you have had a genuine buying experience with our company. Sincerely, The Personal Comfort Team
友好的服务帮助我弄清楚为什么我的背部没有蒸汽充气。必须换一个新膀胱。认为保修成本会更好。
Dear Kimberly, Thank you for your feedback! We're glad our team was able to help identify the issue and get you back to a more comfortable sleep. We appreciate your thoughts on the warranty cost and will be sure to share that with our team as we work to improve the customer experience. Please don’t hesitate to reach out if you need anything in the future — we're here to help! Sincerely, The Personal Comfort Team
很快就送来了替换气泵，但床仍然不舒服。泡沫有多处破损。我的床导致背部和臀部疼痛，我们几乎无法使用！
Dear Darrell, Thank you for sharing your experience, and we're truly sorry to hear that you're still having discomfort even after receiving a replacement air pump. That’s not the experience we want any of our customers to have. The issues you’ve described with the foam and the resulting back and hip pain are very concerning, and we want to help resolve this as quickly as possible. Your comfort and satisfaction are our top priorities, and we appreciate the opportunity to make things right. We will escalate this to our Customer Support team and we’ll make sure your concerns are addressed. If there are damaged components or setup issues contributing to your discomfort, we’ll work with you to address them fully. We’re committed to helping you get the restful sleep you deserve and thank you again for bringing this to our attention. Sincerely, The Personal Comfort Team
订购我们的 Personal Comfort 床和可调节底座后，我们遇到了许多交货问题。 只有一半的底座，然后下半部分缺失了部分。 床单被送到了错误的地址，但从未收到。创建了联邦快递案例，他们无法解决并告诉我返回提供商。然后我接到了很多电话、电子邮件试图解决。我多次提供相同的信息。终于收到退款了。没有床单。
Dear Todd, We sincerely apologize for the frustrating experience you’ve had with your order and the challenges you encountered throughout the delivery process. This is not the level of service we strive to provide, and we truly regret the inconvenience caused by the multiple shipping errors and lack of timely resolution. We understand how disappointing it must have been to deal with missing parts, misdelivered sheets, and repeated communication without a swift solution. Thank you for your persistence and for bringing this to our attention. While we’re glad to hear you ultimately received a refund, we’d still like the opportunity to make things right. If you’re open to it, please reach out to us directly at 1-888-694-4088 x2, so we can ensure this issue is fully addressed and see if there's anything further we can do for you. Thank you again for your feedback—it’s essential in helping us improve our service and avoid similar situations in the future. Sincerely, The Personal Comfort Team
它看起来像一个睡眠数字，但它不是一个睡眠数字。这是我和我妻子用过的最不舒服的床垫。我正在尝试退货，但他们没有回复我的电子邮件。床垫向中间倾斜。防止这种情况的唯一方法是将其充气到顶层，这会使床垫太硬。我不推荐。
Dear Ben, We're truly sorry to hear about your experience with your Personal Comfort mattress. Our goal is to provide each customer with personalized, adjustable comfort and support, and it’s clear we’ve fallen short in your case. We understand your frustration with both the comfort issues and the difficulty reaching our team. That’s not the experience we want anyone to have. Please know that we take your concerns seriously and would appreciate the opportunity to make this right. A mattress sloping to the middle could indicate an issue with the air chamber setup, support structure, or configuration—our team can often help troubleshoot and resolve these issues quickly. If you're still looking to initiate a return or need assistance, please contact us directly at 888-694-4088 x2 or send a message to [email protected], and we’ll prioritize your request. Thank you for your feedback—it helps us improve and better serve our customers. Sincerely, The Personal Comfort Team
编辑：Personal Comfort 确实联系了我来帮助解决问题。仍在试图找出为什么他们不保留空气，但他们确实善意地退还了最后一张充气床垫的费用。 这是我更换的第三个“安全气囊”。你不断提出要卖给我更多——但没有人能帮我找出原因！ 这将是最后一次。下次我买一个睡眠号码。
Dear M. Horton, We're truly sorry to hear about your experience and understand how frustrating repeated issues can be. That’s not the kind of experience we want any of our customers to have. While replacement parts can sometimes be necessary over time, we absolutely want to get to the root of the issue—not just offer a temporary fix. Our team would be happy to work with you directly to troubleshoot the cause and explore a long-term solution. A member of our support team will be reaching out to you so we can make this right. Your comfort and satisfaction matter to us. Sincerely, Personal Comfort
该公司非常乐于助人，并且恪守保修，没有任何麻烦，客户服务也很棒。这些床很棒而且价格实惠。我喜欢这些床！
Dear Scott, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service team and that your bed is living up to expectations. Standing behind our products and supporting our customers is something we take great pride in. We're grateful for your trust in us—and even happier to know you’re loving your bed! If there's ever anything else we can do for you, please don’t hesitate to reach out. Sweet dreams! Sincerely, Personal Comfort
按时收到我的零件，很高兴能够再次使用它！
Victoria, We're so glad to hear your part arrived on time and you're able to use your smart bed again! Thanks for sharing your experience—let us know if you need anything else! Sincerely, Personal Comfort
非常舒服。 我的睡眠质量比以前的个人舒适度要好。 我建议你买一个。
Dear Dotty, Thank you for the great feedback! We're thrilled to hear you're sleeping better and enjoying your new mattress. It means a lot that you'd recommend us! Happy Sleeping, Personal Comfort
我们在水床上睡了几年后购买了分体式国王床。我丈夫很喜欢它，整夜睡觉都不会肩膀酸痛。在水床上，他只睡了几个小时，就搬到躺椅上睡觉了。 我不喜欢个人舒适的床。我每天早上醒来都会感到背部疼痛。 我非常不喜欢它，所以我正在认真寻找一张双人尺寸的软面水床放在我身边。我怀念摇晃入睡和给我带来的舒适感。我尝试了几种不同的空气设置，目前正在使用最柔和的设置，但仍然感到疼痛。
Dear Sharon, Thank you for taking the time to share your experience. We’re glad to hear your husband is finding relief and sleeping more comfortably—shoulder pain can be so disruptive, and it’s great to know he’s finally getting restful sleep. We’re truly sorry to hear that your side of the experience hasn’t been as positive. Finding the right comfort level after transitioning from a waterbed—especially one that provided such a unique feel—can be a significant adjustment. We’d love the opportunity to work with you directly to explore solutions that might help improve your comfort, whether that’s fine-tuning the support or exploring alternative configurations. Your comfort is very important to us. Please don’t hesitate to reach out to our customer care team so we can better assist you. Sincerely, Personal Comfort
共 100 条符合条件的评价