Personal Comfort（personalcomfortbed.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 100 条用户评价，属于家居与园艺分类，口碑良好。76% 的评价为 4 星及以上，7% 为 1 星；商家回复了 94% 的差评；近 12 个月新增 64 条。数据最后更新于 2026-08-10。
彻底性和速度。非常感谢。
Dear James, Thank you for your wonderful feedback! We're so glad to hear you were happy with the thorough and speedy service. We appreciate you choosing Personal Comfort and look forward to helping you again in the future! Sincerely, Personal Comfort
分体式国王的一侧需要一个遥控器。知道了！
Dear Arnold, Thank you for your 5-star review! We’re happy to hear you got the remote you needed so quickly. We appreciate you choosing Personal Comfort and are always here to help whenever you need us! Sincerely, Personal Comfort
我们床上的一张床垫突然变平了，我通过电子邮件向个人安慰订购了更换件，他们清楚地解释了如何排除故障并查明是床垫还是泵，结果是床垫。令我惊讶的是，他们找到了原始购买详细信息，虽然它是 2018 年购买的，但仍在按比例保修期内！他们立即给我们寄了一个新的。 老实说，我从未体验过更好的服务。非常感谢所有参与人员，Personal Comfort 是一家非常棒的公司！
Dear Peter, Thank you so much for your wonderful review! We’re delighted to hear that our team was able to help you troubleshoot the issue and get your replacement mattress sent out quickly. It’s great to know our warranty process exceeded your expectations — we truly take pride in standing behind our products and supporting our customers for years to come. We appreciate your kind words and are grateful to have you as part of the Personal Comfort family! Sincerely, Personal Comfort
我收到的客户服务非常出色。尽管我找不到原始收据，但代表找到了我 2017 年的订单，并准确地弄清楚了我修理床垫所需的材料。
Dear Berlinee, Thank you for your kind words! We’re so glad our customer service team was able to locate your original order and help you get exactly what you needed to repair your mattress. We’re committed to providing exceptional support — even years after your purchase — and we truly appreciate you choosing Personal Comfort! Sincerely, Personal Comfort
需要一个新的床垫套和气囊。没有任何问题并且发货很快！良好的客户体验
Dear Talon, Thank you for sharing your experience! We’re glad our team could help you quickly get the parts you needed. We truly appreciate your loyalty and are happy to know you’re enjoying your Personal Comfort experience! Sincerely, The Personal Comfort Team
喜欢替换的气垫。
Dear Krista, Thank you for your 5-star review! We’re so happy to hear that our team provided friendly, helpful service and that you’re loving your replacement air mattress. We truly appreciate you choosing Personal Comfort! Sincerely, The Personal Comfort Team
Dear James, Thank you for the 5-star review! We’re so glad to hear our team was able to resolve your issue quickly. Providing prompt, caring service is something we take pride in, and we’re happy we could make things right for you. Wishing you many more nights of great sleep! Sincerely, Personal Comfort
客户服务团队反应灵敏并且愿意提供帮助。
Dear Chandler, Thank you so much for your kind words! We’re thrilled to hear that our customer service team provided a responsive and helpful experience. Delivering excellent support is one of our top priorities, and it’s great to know we met your expectations. We hope you are enjoying your Personal Comfort bed! Sincerely, Personal Comfort
Dear Jimmy, Thank you for sharing your feedback. We’re sorry to hear you feel your mattress didn’t meet your expectations on value. Our goal is always to provide the highest quality sleep experience through advanced adjustable comfort technology and long-lasting materials. We truly appreciate your input and would be happy to review your purchase details to ensure you’re getting the most from your bed. Please don’t hesitate to reach out to our customer care team — we’re here to help. Sincerely, Personal Comfort
我收到的客户服务非常出色。我找不到我的原始收据，但 CS 代表找到了我 2017 年的订单，并准确地弄清楚了我修理床垫所需的东西。
Dear Steven, Thank you so much for your kind review! We're thrilled to hear that our customer service team was able to track down your order and help you get exactly what you needed. We know how important a good night’s sleep is, and we’re always happy to go the extra mile to make sure our customers are taken care of — even years after their original purchase. We truly appreciate your loyalty and for choosing Personal Comfort! Sincerely, Personal Comfort
一个美国人接了电话。 迅速处理好更换零件的细节。零件已在合理的时间内订购并收到。
Dear Marylou, Thank you for sharing your experience! We're so glad to hear that our U.S.-based support team was able to assist you quickly and efficiently. Providing friendly, knowledgeable service and timely solutions is something we take great pride in. We truly appreciate your kind words and for being part of the Personal Comfort family! Sincerely, Personal Comfort
很棒的客户服务。 没有试图过度推销我，只是倾听我的需求并提出基线建议。 拉塞尔太棒了！ 我们的一个气囊在交货时损坏，我在 5 天内换了一个新的！ 我花了两年时间才决定购买一张新床，经过所有的研究后，最终决定落到了 Russell (RJ) 的头上。 强烈推荐
Dear Thomas, Thank you so much for sharing your experience! We’re delighted to hear that Russell provided such attentive and genuine service — we’ll be sure to pass along your kind words. It’s wonderful to know that your new bed is meeting your expectations and that our team was able to resolve your issue quickly. We truly appreciate your trust in Personal Comfort and your recommendation! Sincerely, Personal Comfort
你很及时地解决了我的问题。 谢谢
Dear Frederich, Thank you for your kind words! We’re so glad our team was able to resolve your issue quickly. Providing timely and attentive service is something we take great pride in. We truly appreciate you being part of the Personal Comfort family! Sincerely, Personal Comfort
每个人都很棒。
Dear Jeffrey, Thank you for your kind words! We’re thrilled to hear that you had a great experience with our team. Providing excellent service and support is always our top priority. We truly appreciate you choosing Personal Comfort! Sincerely, Personal Comfort
四年前买了一张有两个气室的床。他们必须立即更换其中一个房间。这种情况只持续了三年，现在我不得不再次更换那个气室，使其成为 Personal Comfort a5 床的三个气室。 如果四年内同样的问题不断发生，那么 25 年保修就毫无意义。
Hello, We’re very sorry to hear about your experience and truly understand how frustrating it must be to encounter repeated issues with your air chambers. In order to best service you, may we please have confirmation that you had a genuine buying experience with our company? Please reply to the information request. Our goal is for every customer to enjoy lasting comfort and confidence in their bed, and it’s disappointing to hear that hasn’t been your experience. Our warranty is designed to provide long-term support, and we want to ensure your situation is properly resolved. Please reach out to our Customer Service team directly with your order information so we can review your case and explore a lasting solution. We appreciate your feedback — it helps us continue improving both our products and our service. Sincerely, Personal Comfort
试图联系支持人员几乎是不可能的。只需接听电话即可！
Dear Dan, We’re very sorry to hear about your difficulty reaching us. This is not the experience we want for our customers, and we truly apologize for the frustration. Our team has been experiencing higher-than-normal call volumes, but we want to make sure your concerns are addressed as quickly as possible. Please send us a direct message with your contact information or order details, and we’ll have a team member reach out to you right away. Thank you for your patience and for giving us the opportunity to make things right. Sincerely, Personal Comfort
Dear Avi, We sincerely apologize for the inconvenience you’re experiencing. A member of our Customer Service team will be reaching out to you shortly to assist in resolving the issue. Thank you for your continued loyalty to Personal Comfort — we appreciate your patience and understanding as we work to make this right. Sincerely, Personal Comfort
品质优良，保修期长。从第一天起就在新床垫上睡得像婴儿一样。
Dear Mark, Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying the quality and comfort of your new mattress, and that the warranty gives you peace of mind. Knowing you’ve been “sleeping like a baby” since day one makes our day! Wishing you many more nights of restful sleep. Sincerely, Personal Comfort
床垫和空气已有 10 多年历史。 其中一个压力控制器有问题。 打电话买了一个新的，效果很好。现在，一侧正在漏气。 该网站向我提供了如何检查问题所在的说明。我进行了诊断并致电客户服务部，他们在有限保修期内以原价 65% 的价格发送了一个新的气囊。 请向我展示另一家提供这种支持的公司。
Dear Stephen, Thank you for sharing your experience! We’re so glad our support team and online resources were able to help you quickly identify the issue and get you back to comfortable sleep. It’s wonderful to hear that your mattress has been serving you well for over a decade, and we’re proud to continue standing behind our products with responsive service and warranty coverage. We truly appreciate your trust in Personal Comfort! Sincerely, The Personal Comfort Team
很棒的电话，他回答了我所有的问题。
Dear Dennis, Thank you for taking the time to leave us a positive review about your experience with Personal Comfort. We wish you many nights of restful sleep ahead. Sincerely, The Personal Comfort Team
共 100 条符合条件的评价