Personal Comfort

Dear Melba, Thank you so much for your amazing review! We’re thrilled to hear that you’re loving your mattress and finding the comfort level exceptional. It’s also wonderful to know that our customer service team was able to provide such a helpful experience. Delivering both great sleep and great support is exactly what we strive for. Thank you again for choosing Personal Comfort. We truly appreciate your kind words and wish you many years of comfortable, restful sleep ahead! Sincerely, The Personal Comfort Team

Dear Virgil, Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how frustrating it is to not receive a response—especially after already taking the time to share your concerns. This is not the level of communication we aim to provide, and we sincerely apologize for the lack of follow-up. Your concerns are important to us, and we want to make sure you receive the attention and support you deserve. Please reach out to our customer service team again, or provide your contact details so we can locate your previous message and respond as quickly as possible. We’re committed to making this right and ensuring your concerns are fully addressed. Sincerely, The Personal Comfort Team

Dear Debbie, Thank you for your wonderful review. We’re so glad to hear that your service representative provided fantastic support and handled your warranty issue quickly and efficiently. Delivering responsive, dependable service is very important to us, and it’s great to know your experience reflected that. Thank you for choosing Personal Comfort—we truly appreciate your trust and wish you many comfortable nights ahead! Sincerely, The Personal Comfort Team

Dear Mark, Thank you for your kind review. We’re so glad to hear that our team was able to provide excellent assistance over the phone and help you choose the right bed, frame, and options. It’s great to know that your delivery arrived as promised and that you’re enjoying your new bed. Your feedback truly means a lot to us. Thank you for choosing Personal Comfort—we wish you many comfortable and restful nights ahead! Sincerely, The Personal Comfort Team

Dear Kimberly, Thank you for sharing your experience—we truly appreciate your honest feedback. We’re glad to hear that your initial interaction with our customer service team was positive, but we’re very sorry that the follow-through did not meet that same standard. We understand how frustrating it must have been to be left waiting, especially when you were expecting a replacement part. Clear communication is incredibly important, and we apologize that we did not clearly inform you of the next steps needed to complete the process. We would appreciate the opportunity to make this right. Can you please reach out to our customer service team so we can ensure everything is completed promptly and smoothly for you? 1-888-694-4088 x2 Your feedback helps us improve, and we’re committed to providing a better experience moving forward. Thank you again for bringing this to our attention. Sincerely, The Personal Comfort Team

Dear Phil, Thank you for sharing your feedback with us. We’re glad to hear that your delivery went smoothly, but we’re sorry to learn that the feel of your new mattress hasn’t matched your expectations compared to your previous one. We understand how important consistency and comfort are—especially when you were expecting a similar feel. While updated models can include improvements in materials and construction, we recognize that changes in the top layer comfort can be noticeable and impact your experience. Our team would be happy to help you explore options to better match the feel you’re looking for, whether that’s adjusting your settings or discussing comfort solutions. Please don’t hesitate to reach out—we’re here to help ensure you’re fully satisfied. Thank you again for choosing Personal Comfort and for your honest feedback. Sincerely, The Personal Comfort Team

Dear David, Thank you so much for your enthusiastic review! We’re thrilled to hear that you had a great experience with our team from start to finish. It’s wonderful to know your bed arrived on time, was easy to set up, and was ready to use the same day. We’re also glad our team was able to quickly troubleshoot the compressor issue and get a replacement out to you right away. Providing responsive, attentive support is something we take great pride in. Your kind words and recommendation truly mean a lot to us. Thank you for choosing Personal Comfort—we’re grateful for your trust and wish you many comfortable, restful nights ahead! Sincerely, The Personal Comfort Team

Dear Kim, Thank you for sharing your experience with us. We’re glad to hear that you found the website easy to use and that the setup process went smoothly once you returned home. It’s great to know that you’re already enjoying the comfort on your side, and it’s very common for people to take a little time fine-tuning their ideal setting. We’re confident your spouse will find the perfect comfort level soon. And it sounds like your dog is already a big fan of the king-size upgrade! Thank you again for choosing Personal Comfort. We truly appreciate your feedback and wish your whole household many comfortable nights of sleep. Sincerely, The Personal Comfort Team

Dear LH, Thank you for your kind review. We’re so glad to hear that our team was easy to work with and did everything possible to help with your needs. Providing helpful, responsive support is very important to us, and it’s wonderful to know that your experience reflected that. Thank you for choosing Personal Comfort—we truly appreciate your business and hope you enjoy many comfortable nights ahead. Sincerely, The Personal Comfort Team

Dear Becky, Thank you for your review and for choosing Personal Comfort again! We truly appreciate your continued trust in our products. We’re glad to hear that your order arrived in a timely manner and that you’re enjoying the updates to your new mattress. It’s always rewarding to hear from returning customers who notice the improvements we’ve made. Thank you again for your loyalty to Personal Comfort. We wish you many more comfortable nights of great sleep ahead! Sincerely, The Personal Comfort Team

Hello, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced with the delivery timing, setup instructions, and initial connectivity with the Android app. That’s certainly not the smooth experience we want our customers to have, and we appreciate you bringing these concerns to our attention. We’re glad to hear that once everything was set up, you were able to find a comfortable setting and are now enjoying the bed. Your feedback about the setup instructions, app connectivity, and comfort-setting assistant is very valuable and will help us continue improving both our products and the overall customer experience. If there’s anything further our support team can do to help—whether it’s guidance on features or optimizing your comfort settings—we would be happy to assist. Thank you again for choosing Personal Comfort. Sincerrely, The Personal Comfort Team

Dear Lennox, Thank you for your feedback. We’re so glad to hear that you loved the mattress—that truly means a lot to us. We sincerely apologize for the delayed delivery. We understand how important timing is when you’re waiting for a new bed, and we appreciate your patience. We’re continually working to improve our shipping processes to provide a smoother experience from start to finish. Thank you again for choosing Personal Comfort. We’re grateful for your business and hope you enjoy many comfortable nights ahead. Sincerely, The Personal Comfort Team

Dear M., Thank you for taking the time to share your experience. We’re happy to hear that all of your interactions with our customer service team went smoothly and that your mattress arrived within the estimated delivery timeframe. It’s especially meaningful to know that your Personal Comfort bed has met—or even exceeded—the comfort of your previous sleep system. Thank you for choosing Personal Comfort after your move and for trusting us with your sleep. We truly appreciate your feedback and wish you many restful nights ahead. Sincerely, The Personal Comfort Team

Dear Michael, Thank you for your kind review. We’re glad to hear that your experience—from using our website to setting up your bed—was easy and straightforward. Most importantly, we’re thrilled that you’re finding your bed very comfortable and that you couldn’t be happier with your purchase. Thank you for choosing Personal Comfort—we truly appreciate your trust and wish you many nights of great sleep ahead. Sincerely, The Personal Comfort Team

Dear Ashley, Thank you so much for the 5-star review! We’re thrilled to hear that you’re finding your Personal Comfort bed extremely comfortable and a great value. It’s wonderful to know you’re enjoying the Power Base 3 and the Zero Gravity setting—it's a favorite for relaxing and watching TV. Hearing that this is the best bed you’ve owned truly means a lot to us. Thank you for choosing Personal Comfort. We wish you many more nights of comfort and relaxation ahead! Sincerely, The Personal Comfort Team

Dear Jeffrey, Thank you for bringing this to our attention. We’re truly sorry for the frustration and disappointment you experienced regarding product availability and shipping communication. That’s not the experience we want for any customer, and we understand how upsetting it can be when expectations aren’t met. We take concerns like this seriously and would appreciate the opportunity to review what happened and make things right. Please reach out to our customer service team directly with your order details so we can look into this further and provide clear, accurate information. Thank you for sharing your feedback—we value it and are committed to improving both our communication and overall experience. Sincerely, The Personal Comfort Team

Dear Mike, Thank you so much for sharing your experience and for your thoughtful review. We’re delighted to hear that the installation videos were helpful and that setting up your king-size mattress was a smooth process—especially with a little teamwork! We appreciate you mentioning the air motor pin feedback, and we’re glad to know everything functioned properly despite that concern. Feedback like this helps us continue improving both our products and instructions. It’s also wonderful to hear that your mattress earned high praise when compared to another adjustable bed—that’s a great compliment. Thank you again for choosing Personal Comfort. We’re so happy to know you’re pleased with your purchase and wish you many nights of comfortable, restful sleep ahead. Sincerely, The Personal Comfort Team

Dear Steve, Thank you for sharing this wonderful feedback. We’re truly honored that you chose the A8 for your son during his recovery, and it means so much to hear that he’s sleeping soundly without pain or restlessness after his surgery. Providing comfort and proper support when it matters most is at the heart of what we do. Thank you for trusting Personal Comfort to be part of his healing and recovery. We wish your son continued progress and many restful nights ahead. Sincerely, The Personal Comfort Team

Dear Wade, Thank you so much for sharing your experience with us. We’re thrilled to hear that our representative took the time to listen, guide you through the process, and quickly confirm and resolve the issue with your mattress. Providing attentive, knowledgeable support is something we take great pride in. We’re also glad to know the replacement mattress feels lighter and even better than your previous model, and that your warranty coverage helped make the process smooth. Hearing that you’re very satisfied—and even considering another Personal Comfort bed—means a great deal to us. Thank you again for your trust and for choosing Personal Comfort. We look forward to serving you again in the future! Sincerely, The Personal Comfort Team