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动物与宠物

Petflow

201 条评价

4.3201 条评价
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关于 Petflow

数据更新
网站
petflow.com
分类
动物与宠物
所在地
United States · Easton
状态
待认证
近 12 个月
201 条评价
差评回复率
100%(30/30 条)
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Petflow靠谱吗?

Petflow(petflow.com)在 OK.one 的综合评分为 4.3 分(满分 5 分),基于本站收录的 201 条用户评价,属于动物与宠物分类,口碑良好。83% 的评价为 4 星及以上,13% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

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Cheri L Knighton · 写过 5 条评价 · 已认证 · 体验于 2026-03-25 ·

Petflo 一直表现出色

Petflo 一直值得信赖!商品始终有库存并且很快到达。狗粮的价格并没有上涨太多,我真的很感激!

Petflow 回复2026-04-29

Hassle-free is exactly what we are going for! We appreciate you taking the time to share your experience and for being a Petflow customer. We look forward to continuing to deliver for you and your pets!

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CAROL CLARKE · 写过 9 条评价 · 已认证 · 体验于 2026-03-24 ·

强烈推荐Petflow!!

Petflow 以比其他任何地方更合理的价格出售我的狗的无谷物食品。他们对我的汽车船的变化也非常敏感。我很欣赏他们对细节的关注,狗粮按预期准时到达。这些人太棒了。强烈强烈推荐Petflow!!❤️❤️

Petflow 回复2026-04-29

This made our whole team smile! We are so glad we can be your go-to for grain free food at a price that works for you. Keeping your pup happy and your autoship running smoothly is what we love to do. Thank you so much for the kind words and the recommendation!

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Carol K., Rindge, NH · 写过 5 条评价 · 已认证 · 体验于 2026-03-24 ·

狗粮运输

狗粮下单、发货、2天内收到!服务很棒!包装也很棒!

Petflow 回复2026-04-29

Two days from order to door and great packaging too! That is exactly the experience we want every pet parent to have. Thank you for the kind words and for shopping with Petflow!

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Jessica · 写过 1 条评价 · 已认证 · 体验于 2026-03-24 ·

其中一袋狗粮被撕破了……

其中一袋狗粮因托运人的原因被撕开。宠物流毫不犹豫,瞬间给了我积分!合作起来很轻松,24 小时内回复我!

Petflow 回复2026-04-29

We are so glad our team was able to take care of you quickly! A damaged shipment is never the experience we want for our pet parents, and we always want to make it right as fast as possible. Thank you for giving us the chance to do that and for the kind words!

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SHARON HORINKA · 写过 3 条评价 · 已认证 · 体验于 2026-03-23 ·

伟大的公司

我喜欢的品牌的精选和快速的交货。

Petflow 回复2026-04-29

Thank you so much! Having a great selection of brands and getting orders out fast are two things we really take pride in. We appreciate your support and look forward to keeping your pets stocked up!

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Colleen Apicella · 写过 1 条评价 · 已认证 · 体验于 2026-03-23 ·

支持总是有帮助的,他们得到......

支持总是很有帮助的,当您比订阅更早需要时,他们会尽快发货,订阅已设置!

Petflow 回复2026-04-29

We love hearing this! Our team works hard to make sure you always have what your pets need when you need it, whether that means adjusting your autoship or getting an order out ahead of schedule. Thank you for the kind words!

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Patricia Walsh · 写过 1 条评价 · 体验于 2026-03-24 ·

作为客户多年后,客户服务很糟糕。

我多年来一直是 Peflow 客户。我于 3 月 19 日在我的在线帐户上更改了自动送货交货日期,以便在以后的日期交货。然而,我的信用卡在 2 月 24 日午夜刚过就被扣款了,我醒来时收到电子邮件说它已经在原定日期发货了。我从未收到一封电子邮件,说明他们正在准备我的订单发货,我可以查看我的订单。客户服务只能通过聊天方式获得,完全没有帮助。他们证实我从未收到过审查我的交付的电子邮件。他们还说,由于我在预定交货后的一周内更改了交货日期,因此系统无法或没有正确处理它。由于我不在家,他们的解决方案是让我将 30 磅的包裹拖回联邦快递拒绝送货。由于身体上的挑战,这并不容易。公司犯了错误,但我要为此付出代价。我很不高兴,我取消了我的 Petflow 帐户。

Petflow 回复2026-04-29

We are truly sorry for this experience and we completely understand your frustration. You made a change to your account in good faith and our system did not process it the way it should have. That is not acceptable, and asking you to haul a 30 pound package to FedEx was not a reasonable solution, especially given the physical challenges you mentioned. We hear you, and we are sorry we were not able to do better for you after years of being a customer. We appreciate you sharing this feedback as it helps us improve, and we are sorry we were not able to make it right before you made the decision to cancel.

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Joyce Messick · 写过 1 条评价 · 已认证 · 体验于 2026-02-25 ·

优惠的价格和快速的运输

Petflow 回复2026-03-18

Thank you so much for the kind words! We're so happy to hear you had a great experience with us at Petflow. Getting you the best price with fast shipping is always our goal, and your support means a lot to our team. Hope to see you again soon! 🐾

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Donna Danaher · 写过 1 条评价 · 已认证 · 体验于 2026-02-25 ·

产品交付非常快

产品交付非常快,完美交易!

Petflow 回复2026-03-18

Thank you for the wonderful review! We love hearing that your Petflow experience was quick and flawless from start to finish. That's exactly the kind of service we strive to provide every single time. We truly appreciate your support! 🐾

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Katherine Forbes · 写过 16 条评价 · 已认证 · 体验于 2025-10-03 ·

好产品,喜欢免费送货。

Petflow 回复2026-03-18

Thank you for the kind words! We're so happy to hear you're loving the product and the free shipping. At Petflow, we believe taking care of your pets should be easy and affordable. We truly appreciate your support!

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SUNNY SHA · 写过 1 条评价 · 已认证 · 体验于 2026-02-24 ·

价格优惠,准时交货

价格不错。交货顺利

Petflow 回复2026-03-18

Thank you for taking the time to share your experience! We're so glad the pricing and delivery hit the mark for you. At Petflow, we work hard to make every order smooth and affordable, and reviews like yours remind us why we do it. We appreciate you! 🐾

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Kelli Hamilton · 写过 1 条评价 · 已认证 · 体验于 2026-02-23 ·

可靠且快速的运输。

Petflow 回复2026-03-18

Thank you for taking the time to share your experience! We're so glad our shipping speed has been hitting the mark for you. At Petflow, we know how important it is to get your pet supplies quickly, and we appreciate your trust in us!

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Nicki · 写过 3 条评价 · 已认证 · 体验于 2026-02-23 ·

可靠且始终保持沟通

Petflow 回复2026-03-18

Thank you so much for this wonderful review! Being reliable and keeping our customers in the loop every step of the way is something we take a lot of pride in at Petflow. It means the world to us that you noticed. We appreciate you! 🐾

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Lisa · 写过 4 条评价 · 已认证 · 体验于 2026-02-26 ·

订单总是被发送和接收......

订单总是快速发送和接收。我们喜欢 Petflow!

Petflow 回复2026-03-18

We love you too! Thank you so much for the kind words. Knowing that your orders are always arriving quickly and consistently means everything to us at Petflow. We're so grateful for your continued support!

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Pam Arnold · 写过 20 条评价 · 已认证 · 体验于 2026-02-26 ·

可爱的配饰

我收到了一个额外的项圈而不是皮带。您的客户服务聊天提供了巨大的帮助。我的女儿 KURLI STEVEADORABLE 是一名救援人员,她有着可怕的背景故事。 7 月 16 日,也就是我们不得不告别可爱的小王子泰迪两天后,她搬来和我们住在一起。她的体重需要增加很多,所以我不得不等待给她挑选合适尺码的少女配饰。我收到的作品很可爱。下周我将订购更多。

Petflow 回复2026-03-18

Thank you so much for sharing this! We're so sorry about the mix-up with your order, and we're really glad our customer service team was able to help make it right. Kurli Steveadorable sounds like an absolute sweetheart, and what a beautiful thing you did by welcoming her into your home. We're honored to be a small part of her new chapter. We can't wait to have you shop with us again! 🐾

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John Konzen · 写过 2 条评价 · 已认证 · 体验于 2026-02-25 ·

东豌豆

自动发货简单快捷、方便且一致。 谢谢

Petflow 回复2026-03-18

Thank you! We designed our auto-ship program to make pet care as hassle-free as possible, so it's really wonderful to hear it's delivering on that promise. We appreciate you and your loyalty to Petflow! 🐾

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Debi P. · 写过 4 条评价 · 已认证 · 体验于 2026-02-25 ·

超快速运输

超快的运输,总是有库存,谢谢你们,上帝保佑你们所有人。

Petflow 回复2026-03-18

Thank you for the kind words, and right back at you! We're so glad we could keep you stocked up and get your order to you quickly. Comments like yours truly make our day at Petflow. We appreciate you!

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Joyce Ray · 写过 5 条评价 · 已认证 · 体验于 2026-02-24 ·

轻松订购快速交货

Petflow 回复2026-03-18

Thank you for the love! We work hard to make ordering as simple and quick as possible, so it's really great to hear that's been your experience with Petflow. We appreciate you! 🐾

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Tiffany Yuan · 写过 1 条评价 · 已认证 · 体验于 2026-02-24 ·

快速可靠的交付

Petflow 回复2026-03-18

Thank you for taking the time to leave a review! Fast and reliable delivery is something we work really hard to maintain, and we're so glad it's been a great experience for you. We appreciate your trust in Petflow!

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Wendy · 写过 4 条评价 · 已认证 · 体验于 2026-02-24 ·

很棒的服务

很棒的服务。快速运输。良好的沟通

Petflow 回复2026-03-18

Thank you so much for the kind words! Great service, fast shipping, and clear communication are the three things we always strive for at Petflow. So glad we hit all the marks for you. We appreciate your support!