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Animals & Pets

Petflow

201 reviews

4.3201 reviews
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About Petflow

Data updated
Website
petflow.com
Category
Animals & Pets
Location
United States · Easton
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (30/30)
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Is Petflow legit?

Petflow (petflow.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

M
Mahnaz Khavari · 1 review · Verified · Experienced 2026-07-25 ·

Great company

Reasonable price, great communication and got my order on time. Thank you!

已经从 Petflow 购买了……

多年来一直从 Petflow 购买!可靠、及时,他们有我的狗喜欢和需要的食物。

Reply from Petflow2026-07-22

Years of trust means everything to us! We are so glad we have been able to consistently deliver the food your pup loves and needs. Thank you for your loyalty and for continuing to choose Petflow!

我的自动驾驶调整很容易 - 公司......

我的自动驾驶调整很容易——该公司提供优质的客户服务。 希望他们携带马的东西!

Reply from Petflow2026-07-22

We are so glad the autoship flexibility and our team have been working well for you! We appreciate the feedback on horse supplies too. While that is not something we currently carry, we will pass it along. Thank you for choosing Petflow!

我想给你5个🌟😕

我想给你们 35 星评级,但不幸的是你们一直把我的订单运送到帐单地址🤔我注意到你们的送货标签上确实有我的送货地址,但它开始在下面打印我的帐单地址,而这就是联邦快递将其运送到的地方🤔!希望你能解决这个问题😉谢谢你...Ulanda Lylies Clark

Reply from Petflow2026-07-22

Thank you so much for taking the time to share this and for your patience with us! We are sorry your order kept getting delivered to the wrong address and we completely understand how frustrating that must be. We are currently looking into what caused this issue and want to make sure it does not happen again. We appreciate you bringing it to our attention and we hope to earn those extra stars soon!

出了什么问题

出了什么问题?让我看看。我从哪里开始呢?取消了我的订单。没有让我知道,仍在等待退款,并已发送了三封电子邮件。绝对是最糟糕的客户服务。

Reply from Petflow2026-07-22

We are truly sorry for this experience. Having your order canceled without notification and then not receiving a timely response to your emails is absolutely not acceptable and we understand your frustration. We want to make this right. Please reach out to us via chat, text, or email so we can look into your account and get your refund resolved as quickly as possible.

糟糕的客户服务

糟糕的客户服务。没有个人支持。

Reply from Petflow2026-07-22

We are sorry to hear your experience fell short. We understand that not having access to phone support can feel impersonal, and we appreciate the honest feedback. Our team is available via chat, text, or email and we genuinely want every pet parent to feel supported. If there is anything we can still help with, please do not hesitate to reach out.

始终卓越的服务

始终提供出色的服务,任何过去的问题都会由有权纠正问题的员工迅速解决。 12年以上的客户。将会继续如此。

Reply from Petflow2026-07-22

Wow, 12 plus years and counting. That means the world to us! We are so glad our team has been able to take care of you over the years and we look forward to many more. Thank you for your loyalty and for continuing to choose Petflow!

佩特流

轻松加急订单 有关订单的信息/确认 通讯 收到的产品与广告一致 运送正确 包装在可搬运的容器/盒子中

Reply from Petflow2026-07-22

This is such a thorough and thoughtful review and we love seeing every box checked! Easy ordering, clear communication, accurate products, correct shipping, and sturdy packaging is exactly the experience we want every pet parent to have. Thank you for taking the time to share this!

当我有疑问时总是乐于助人

当我有疑问时总是很有帮助。善于通知货物何时到达

Reply from Petflow2026-07-22

We are so glad our team has been helpful when you need us and that the shipment notifications have been keeping you in the loop! That kind of communication matters a lot to us. Thank you for the kind words and for shopping with Petflow.