For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Animals & Pets

Petflow

201 reviews

4.3201 reviews
Write a review

About Petflow

Data updated
Website
petflow.com
Category
Animals & Pets
Location
United States · Easton
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (30/30)
Do you own Petflow? Claim this profile for free and start replying to reviews.

Is Petflow legit?

Petflow (petflow.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

在Petflow有很棒的经历

在 Petflow 度过了一段很棒的经历。我的订单在非常合理的时间内到达。购买很顺利! 谢谢 !

Reply from Petflow2026-05-26

Thank you so much for the kind words! We are thrilled the order arrived quickly and everything went smoothly. We appreciate you taking the time to share, and we look forward to taking care of you and your pet for many more orders to come.

处理事情总是很愉快……

与 Petflow 打交道总是令人愉快。 从订购,一直到交付,整个过程非常简单。 我喜欢 Petflow 为动物收容所捐赠食物,而且送货速度非常快。

Reply from Petflow2026-05-27

Thank you so much for the kind review! It means a lot to hear that the whole process, start to finish, felt easy. The shelter meal donation program is something we are really proud of, and knowing it resonates with pet parents like you makes it even more meaningful. We appreciate you being part of the PetFlow family.

我已经成为 PetFlow 的客户......

我成为 PetFlow 的客户至少一年了,并使用他们的自动送货服务来运送狗粮。最近,弗洛姆体重管理公司用自动船运来了一袋 17.5 磅的狗粮。我的小狗上周因胰腺炎和肾衰竭住院。我从兽医那里得知她需要针对她的病情进行处方饮食。我联系 PetFlow 发起退货,被告知他们自 2025 年 8 月起不再接受退货。我搜索了去年夏天以来 PetFlow 发送的电子邮件,但从未收到任何有关新政策的信件。如果我知道这一点,我就会停止使用 PetFlow,转而选择另一家在线宠物供应公司,如 Chewy、PetSmart 或 Pet Line Express,这些公司都有退货政策。 当我询问是否可以退回未开封的包裹时,我被告知不能。当我问 PetFlow 是否愿意用我的狗不能再吃的弗罗姆狗粮来换取兽医给她开的希尔处方粮,并支付 48 美元的差价,以免全盘损失时,客户代表迈克尔回答说“不”。他表示,退货被“滥用”,这就是 PetFlow 决定在其网站上悄悄发布不退货政策的原因,但没有告知客户。 这只是在线宠物产品/食品业务的成本。如果您是一家大型在线商店/商店,销售从宠物食品、玩具到药品等各种商品,您需要制定退货政策。如果它被“滥用”,听起来 PetFlow 在接受滥用/荒谬的退货方面做出了糟糕的选择。在与大众做生意时,采取了多么受害的立场啊。 我强烈建议通过 Chewy 订购,因为他们很灵活,有可靠的退货政策,并且在退货方面不会采取受害者的立场。我将宣传不要使用 PetFlow,因为他们的“不退货”政策。

Reply from Petflow2026-05-26

Thank you for taking the time to share this, and I am so sorry to hear about your pup. Pancreatitis and kidney failure are frightening diagnoses, and a sudden shift to a prescription diet on top of a hospital stay is the last thing any pet parent should have to manage. You are right that our return policy changed in August 2025, and it is clear from your experience that the communication around that change did not land the way it should have. That is on us, and I am sorry. Feedback like yours is exactly what our leadership needs to hear, and I will be passing your experience up to our executive team directly. I know that does not undo what you are going through right now, and I understand your decision to take your business elsewhere. I genuinely appreciate you giving us a year of your trust, and I am sorry we did not meet you better in this moment. Wishing your pup a steady recovery.

提供别人不提供的

对产品的可用性、定价和快速交付感到满意,上传处方或接收我们预期的产品没有任何问题。不确定这项服务会如何,特别是因为我们很难从其他公司获得这种特殊的猫粮,但我的经历给我留下了深刻的印象,并且每当我们需要运送的东西由他们提供时,我都会继续定期使用 PetFlow。

Reply from Petflow2026-05-27

Thank you for sharing this, and we are so glad the prescription upload and delivery went smoothly! We know how stressful it can be when a specific food is hard to track down, especially when your pet depends on it, so it means a lot to hear we were able to come through for you. We look forward to continuing to take care of you and your cat for many orders to come.

轻松下订单

易于下订单。交货非常快。从这家公司订购从来没有遇到过问题!

Reply from Petflow2026-05-27

Thank you for the five stars! Quick and easy is exactly what we aim for, and we love hearing that your orders have gone off without a hitch. We appreciate you being part of the PetFlow family and look forward to taking care of you and your pet for many more.

我们养了三只猫并定期订购......

我们养了三只猫,经常从 Petflow 订购。在经历了一些客户服务灾难后,我从 Chewy 退出,并且没有回头。产品或交付的质量确实没有任何问题。

Reply from Petflow2026-05-27

Three cats and a smooth ordering experience, that is the kind of review that makes our day! Thank you so much for making the switch to PetFlow and for trusting us with the whole crew. We are glad the products and deliveries have lived up to what you needed, and we will keep working hard to earn that loyalty with every order.

良好的送货服务和折扣......

良好的送货服务和折扣始终受到赞赏。

Reply from Petflow2026-05-27

Thank you for the kind review! Fast delivery and a good deal are two things every pet parent deserves, and we are glad we have been delivering on both. We appreciate you, and we are here whenever you need us.

自动发货总是准时且易于……

自动发货始终准时,并且在需要时可以轻松重新安排。谢谢你!

Reply from Petflow2026-05-04

On time and flexible, that is exactly what Autoship is designed to be! We are so glad it has been working well for you. Thank you for choosing Petflow!

轻松交易

一个简单的交易。您拥有我想要的产品,您的价格符合预期,您按照您提供的时间表交付。此外,物品包装精美,抵达时完好无损。 我不能要求更多了!

Reply from Petflow2026-05-04

This is exactly the experience we aim to provide every time! The right product, the right price, on time, and packaged with care. We are so glad it all came together for you. Thank you for the kind words and for choosing Petflow!

爱猫人士

我 3 岁的灰虎斑猫喜欢她的湿火鸡和内脏,而且发货速度很快。

Reply from Petflow2026-05-04

A happy tabby and a fast shipment. That is what we love to hear! We are so glad she is enjoying her turkey and giblets. Thank you for choosing Petflow!

我失去了终身折扣

我失去了汽车订单的终身折扣,而我们是你们原来的客户之一。我们现在只剩下最后三只狗了,我们都老了,就靠这个折扣了。我现在从 CHEWY 订购我老女儿的食物。 产品还可以,发货速度很快。 很不高兴我们没有得到高于自动发货的折扣。如果我能从其他地方得到他们的食物,我会的。

Reply from Petflow2026-05-04

Thank you for being such a loyal customer over the years and for continuing to care so deeply about what your dogs eat. We are truly sorry the discount change has impacted your experience with us. We understand how frustrating that is and we appreciate you sharing your feedback with us.

麦克斯喜欢你的食物!

我们的狗麦克斯绝对吸入了你的食物,我一直买它,因为它非常喜欢它。 Max 是一只 15 岁的澳大利亚牧羊犬,不幸的是上周五离开我们前往彩虹桥。 我们很伤心。 他是一个快乐、傻乎乎的男孩,我们非常爱他!

Reply from Petflow2026-05-04

We are so deeply sorry for the loss of Max. A happy, goofy 15 year old Australian Shepherd who loved his food and was so loved in return. That is a beautiful life. Thank you for trusting us to be a part of his care and for taking the time to share his story with us. He sounds like he was an absolute joy. Sending so much love to your family during this time.

想知道狗粮订购了我的狗粮

我点了狗粮。免运费。第二天产品就到了。我对快速的送货服务感到惊讶。这是您想要获得服务并为您的狗订购狗粮的地方。

Reply from Petflow2026-05-04

Next day delivery and free shipping. That is what we love to hear! We are so glad your experience was a great one. Thank you for choosing Petflow for your pup's food!

承诺,承诺……

Petflow 完成了它的工作,但联邦快递却搞砸了——我承诺在晚上 11 点到 3 点送达,但最终在晚上 7 点 30 分到达。

Reply from Petflow2026-05-04

We are glad your order made it and that we held up our end! We completely understand how frustrating a late delivery window can be, especially when you are counting on it. While carrier delays are outside of our control, we always want your overall experience with Petflow to be a great one. We appreciate your patience and thank you for the honest feedback!

我订狗粮。 它装在一个非常坚固的纸板箱中!

我们的威斯蒂犬是吃着弗洛姆的狗粮长大的。 我们失去了该品牌的本地来源。 我不太确定是否订购。 狗粮好重啊! 但是,它到达的盒子非常坚固。 它总是快速到达且状态完美。

Reply from Petflow2026-05-04

We are so glad we could be the solution for finding Fromm's after losing your local source! We know switching to ordering dog food online can feel like a leap, especially with a heavy item, so we make sure our packaging is up to the task. We are happy your Westie's food always arrives quickly and in perfect condition. Thank you for trusting Petflow!