Petflow (petflow.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Petflo has been consistantly reliable! Items are always in stock and arrive quickly. The price of the dog food has not gone up very much and I really apppreciate that!
Hassle-free is exactly what we are going for! We appreciate you taking the time to share your experience and for being a Petflow customer. We look forward to continuing to deliver for you and your pets!
Petflow sells my dog’s grain free food at a more reasonable price than any others. They are also extremely responsive to a change in my auto ship. I appreciate their attention to detail and the dog food arrived on time, as expected. These people are amazing. Highly, highly recommend Petflow!!❤️❤️
This made our whole team smile! We are so glad we can be your go-to for grain free food at a price that works for you. Keeping your pup happy and your autoship running smoothly is what we love to do. Thank you so much for the kind words and the recommendation!
Dog food was ordered, shipped and received within 2 days! Great service! Great packaging too!
Two days from order to door and great packaging too! That is exactly the experience we want every pet parent to have. Thank you for the kind words and for shopping with Petflow!
One of the bags of dog food was ripped open due to the shipper. Pet flow did not hesitate and gave me a credit instantly! Easy to work with and got back to me within 24 hours!
We are so glad our team was able to take care of you quickly! A damaged shipment is never the experience we want for our pet parents, and we always want to make it right as fast as possible. Thank you for giving us the chance to do that and for the kind words!
Nice selection of my preferred brands and speedy delivery.
Thank you so much! Having a great selection of brands and getting orders out fast are two things we really take pride in. We appreciate your support and look forward to keeping your pets stocked up!
Support is always helpful and they get the deliveries out ASAP when you need them sooner than you were sub, subscription is set up for!
We love hearing this! Our team works hard to make sure you always have what your pets need when you need it, whether that means adjusting your autoship or getting an order out ahead of schedule. Thank you for the kind words!
I have been a Peflow customer for years. I changed my autoship delivery date on my online account on 3/19 to be delivered on a later date. However, my credit card was charged just after midnight on 2/24 and I awoke to emails that it was already shipped on the original date. I NEVER received an email stating that they were preparing my order for shipment and I could review my order. Customer service, which, is only available by chat, was completely unhelpful. They verified that I never received an email to review my delivery. They also said that since I changed the delivery date within a week of scheduled delivery, the system couldn’t or didn’t process it appropriately. Since I wouldn’t be home, their solution, was for me to haul the 30 pound package back to FedEx to refuse the delivery. This is not easy because of physical challenges. The company made the mistakes, but I am the one to pay for them. I am so displeased, I cancelled my Petflow account.
We are truly sorry for this experience and we completely understand your frustration. You made a change to your account in good faith and our system did not process it the way it should have. That is not acceptable, and asking you to haul a 30 pound package to FedEx was not a reasonable solution, especially given the physical challenges you mentioned. We hear you, and we are sorry we were not able to do better for you after years of being a customer. We appreciate you sharing this feedback as it helps us improve, and we are sorry we were not able to make it right before you made the decision to cancel.
Thank you so much for the kind words! We're so happy to hear you had a great experience with us at Petflow. Getting you the best price with fast shipping is always our goal, and your support means a lot to our team. Hope to see you again soon! 🐾
Product delivered very quickly, flawless transaction!
Thank you for the wonderful review! We love hearing that your Petflow experience was quick and flawless from start to finish. That's exactly the kind of service we strive to provide every single time. We truly appreciate your support! 🐾
Thank you for the kind words! We're so happy to hear you're loving the product and the free shipping. At Petflow, we believe taking care of your pets should be easy and affordable. We truly appreciate your support!
Price is good. Delivery is smooth
Thank you for taking the time to share your experience! We're so glad the pricing and delivery hit the mark for you. At Petflow, we work hard to make every order smooth and affordable, and reviews like yours remind us why we do it. We appreciate you! 🐾
Thank you for taking the time to share your experience! We're so glad our shipping speed has been hitting the mark for you. At Petflow, we know how important it is to get your pet supplies quickly, and we appreciate your trust in us!
Thank you so much for this wonderful review! Being reliable and keeping our customers in the loop every step of the way is something we take a lot of pride in at Petflow. It means the world to us that you noticed. We appreciate you! 🐾
Orders are always sent and received quickly. We love Petflow!
We love you too! Thank you so much for the kind words. Knowing that your orders are always arriving quickly and consistently means everything to us at Petflow. We're so grateful for your continued support!
I received an extra collar instead of a leash. Your customer service chat was a tremendous help. My girl KURLI STEVEADORABLE is a rescue with a horrific back story. She moved in with us on July 16th, two days after we had to say goodbye to our precious little prince TEDDY. She had a lot of weight to gain,, so I had to wait to get her the correct size in girly accessories. The pieces I received are lovely. I will be ordering more next week.
Thank you so much for sharing this! We're so sorry about the mix-up with your order, and we're really glad our customer service team was able to help make it right. Kurli Steveadorable sounds like an absolute sweetheart, and what a beautiful thing you did by welcoming her into your home. We're honored to be a small part of her new chapter. We can't wait to have you shop with us again! 🐾
Auto ship is easy quick convenient and consistent. Thank you
Thank you! We designed our auto-ship program to make pet care as hassle-free as possible, so it's really wonderful to hear it's delivering on that promise. We appreciate you and your loyalty to Petflow! 🐾
super fast shipping, always in stock, thank you and God bless you all.
Thank you for the kind words, and right back at you! We're so glad we could keep you stocked up and get your order to you quickly. Comments like yours truly make our day at Petflow. We appreciate you!
Thank you for the love! We work hard to make ordering as simple and quick as possible, so it's really great to hear that's been your experience with Petflow. We appreciate you! 🐾
Thank you for taking the time to leave a review! Fast and reliable delivery is something we work really hard to maintain, and we're so glad it's been a great experience for you. We appreciate your trust in Petflow!
Great service. Fast shipping. Good communication
Thank you so much for the kind words! Great service, fast shipping, and clear communication are the three things we always strive for at Petflow. So glad we hit all the marks for you. We appreciate your support!
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