Came on time
Came on time, and the cats love Dr. Marty!
Reply from Petflow2026-05-04
On time delivery and happy cats. That is a great day! We are so glad Dr. Marty is a hit with your fur babies. Thank you for choosing Petflow!
About Petflow
Data updated- Website
- petflow.com
- Category
- Animals & Pets
- Location
- United States · Easton
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (30/30)
Do you own Petflow? Claim this profile for free and start replying to reviews.
Is Petflow legit?
Petflow (petflow.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
My deliveries are always reliable.
Reply from Petflow2026-05-04
Reliable is exactly what we strive to be! We are so glad we can be a consistent part of your pet care routine. Thank you for your continued trust in Petflow!
Constant alerts
Constant alerts as to where in the process my order was in their system. Easy to navigate website.
Reply from Petflow2026-05-04
We love knowing you always have visibility into where your order is! Keeping you in the loop every step of the way is so important to us. We are glad the website has been easy to navigate too. Thank you for shopping with Petflow!
优质的客户服务
我订阅了我的狗的食物，直到最近才遇到问题。问题出在联邦快递而不是 Petflow。我们的包裹从未交付，Petflow 立即重新发送。
Reply from Petflow2026-05-04
We are so glad our team was able to get that taken care of right away! Carrier hiccups happen, but we always want to make sure your pet's food gets to you without delay. Thank you for the kind words and for being such a loyal Petflow customer!
Pool customer service issues with Petflow
I have had an autoship with Petflow for 7 years...the most recent dog food that two of my pups were on for over 1.5 years starting giving them very poor stool. We worked to eliminate all food items and reintroduce them one by one to isolate what was causing this. When I contacted Petflow regarding the issue and the unopened bag on the autoship, they were dismissive and provided no assistance, even though the product that they sold was what was causing my pups to be ill. This is very disappointing and I would never recommend buying from them again.
Reply from Petflow2026-04-29
Hi there, thank you for being a Petflow customer for 7 years. That truly means the world to us. We're so sorry to hear your pups have been having digestive issues and that your experience with our team left you feeling unheard. We understand how concerning it is when your fur babies aren't feeling well. Unfortunately, we are not able to accept returns on food items, so our reps were limited in what they could offer in that moment. That said, we never want a loyal pet parent to feel unsupported, and we'd love the chance to connect with you directly. Please reach out to us at [email protected] so we can look into your account and see what we can do for you.
Always quick shipping & quality…
Always quick shipping & quality products!
Reply from Petflow2026-04-29
Thank you so much! We love hearing this. Getting your pet supplies to you quickly and in great shape is exactly what we aim for. We appreciate your continued support and can't wait to keep delivering for you!
Great price
Great price. Prompt delivery.
Reply from Petflow2026-04-29
Thank you so much! We work hard to keep our prices competitive and get orders out fast. We appreciate your support and look forward to serving you and your pets again soon!
我强烈推荐Petflow！！！
Petflow 总是有我想要的东西，他们的价格合理，而且他们的客户服务很棒！
Reply from Petflow2026-04-29
This made our day! We love knowing that our selection, pricing, and team are hitting the mark for you. Reviews like this mean so much to us. Thank you for being such a wonderful part of the Petflow family!
Prompt Delivery
The food was delivered promptly when I changed the quantity and date.
Reply from Petflow2026-04-29
So glad to hear the update went smoothly and your order arrived right on time! We want every change to your autoship to be hassle-free. Thank you for choosing Petflow!
Love getting our dog food delivered to…
Love getting our dog food delivered to the front door and on a time!
Reply from Petflow2026-04-29
We love hearing this! Getting your pup's food right to your front door on time is exactly what we're here for. Thank you for the kind words and for trusting us with your pet's needs!
Petflow fulfills my orders for…
Petflow fulfills my orders for prescription cat food accurately & consistently, taking away my worry about providing Camper’s urinary/stress food. I receive pertinent notifications & they work with my vet to keep prescription current. The cost is owner friendly. I am grateful for their customer service!
Reply from Petflow2026-04-29
This truly made our day! We know how important it is to keep prescription food stocked consistently for pets with specific health needs, and we are so glad we can be a reliable part of Camper's care routine. Working alongside your vet to keep everything current is something we take seriously. Thank you for trusting us with something so important!
Thank you for the quick delivery
Reply from Petflow2026-04-29
Thank you for the kind words! Quick delivery is something we take pride in. We appreciate your support and look forward to keeping your pets stocked up!
Easy process and fast delivery
Reply from Petflow2026-04-29
That's exactly what we aim for! We want ordering your pet supplies to be as simple and seamless as possible. Thank you for the kind words and for choosing Petflow!
Petflow consistently delivers their…
Petflow consistently delivers their product on time for a hassle free consumer experience.
Reply from Petflow2026-04-29
That is exactly what we are here for! Great selection, fair prices, and fast delivery for you and your pets. Thank you for the kind words and for choosing Petflow!
Great way to get additional food
Reply from Petflow2026-04-29
We are so glad we could help! Making it easy to get your pets the food they need is what we are all about. Thank you for shopping with us!
DO NOT use pet flow
DO NOT use pet flow. Please use Chewy I had a bag of food delivered a day before my cat passed away and Petflow would not make an exception for a return or offer a donation with a refund. Chewy honors their customers, especially during times of such hardship. Petflow is strictly money driven and does not care about their customers
Reply from Petflow2026-04-29
We are so deeply sorry for the loss of your cat. Losing a pet is heartbreaking, and we genuinely wish we could have done more for you during such a difficult time. We understand how painful it must have felt to be in that situation and we are sorry our policy left you feeling unsupported. While we are not able to accept returns or issue refunds on food orders, we never want any pet parent to walk away feeling like we don't care, because we truly do. We hope you and your family are finding some comfort during this time.
Never run out
I never have to worry about running out of My Best Friends Food.
Reply from Petflow2026-04-29
That peace of mind is everything! We love knowing your best friend is always taken care of. Thank you for trusting Petflow to keep the bowl full!
Hi i am javid
Reply from Petflow2026-04-29
Hi! Thank you for the 5 stars! We appreciate your support and are happy to have you as a Petflow customer. We look forward to serving you and your pets!
Very Fast delivery
Very Fast delivery! Fresh product
Reply from Petflow2026-04-29
Fast and fresh is the goal! We are so glad your order arrived quickly and in great condition. Thank you for choosing Petflow!
Using Autoship makes life a little…
Using Autoship makes life a little easier and the order is always on time. Keep up the good work.
Reply from Petflow2026-04-29
That is exactly what Autoship is designed to do! Set it, forget it, and never worry about running out of your pet's essentials. We will keep up the good work! Thank you for your support.