Thank you so much for the kind words! We are thrilled the order arrived quickly and everything went smoothly. We appreciate you taking the time to share, and we look forward to taking care of you and your pet for many more orders to come.
Short, sweet, and so appreciated! Thank you for the five stars. We are glad the experience was an easy one, and we are here whenever you and your pet need us.
Thank you so much for the kind review! It means a lot to hear that the whole process, start to finish, felt easy. The shelter meal donation program is something we are really proud of, and knowing it resonates with pet parents like you makes it even more meaningful. We appreciate you being part of the PetFlow family.
Thank you for taking the time to share this, and I am so sorry to hear about your pup. Pancreatitis and kidney failure are frightening diagnoses, and a sudden shift to a prescription diet on top of a hospital stay is the last thing any pet parent should have to manage.
You are right that our return policy changed in August 2025, and it is clear from your experience that the communication around that change did not land the way it should have. That is on us, and I am sorry. Feedback like yours is exactly what our leadership needs to hear, and I will be passing your experience up to our executive team directly.
I know that does not undo what you are going through right now, and I understand your decision to take your business elsewhere. I genuinely appreciate you giving us a year of your trust, and I am sorry we did not meet you better in this moment.
Wishing your pup a steady recovery.
Thank you for sharing this, and we are so glad the prescription upload and delivery went smoothly! We know how stressful it can be when a specific food is hard to track down, especially when your pet depends on it, so it means a lot to hear we were able to come through for you. We look forward to continuing to take care of you and your cat for many orders to come.
Short and sweet, just how we like it! Thank you for the five stars and for trusting us with your pet's food. We are glad the products are hitting the mark, and we are here whenever you need us.
Thank you for the five stars! Quick and easy is exactly what we aim for, and we love hearing that your orders have gone off without a hitch. We appreciate you being part of the PetFlow family and look forward to taking care of you and your pet for many more.
Three cats and a smooth ordering experience, that is the kind of review that makes our day! Thank you so much for making the switch to PetFlow and for trusting us with the whole crew. We are glad the products and deliveries have lived up to what you needed, and we will keep working hard to earn that loyalty with every order.
Thank you for the kind review! Fast delivery and a good deal are two things every pet parent deserves, and we are glad we have been delivering on both. We appreciate you, and we are here whenever you need us.
On time and flexible, that is exactly what Autoship is designed to be! We are so glad it has been working well for you. Thank you for choosing Petflow!
This is exactly the experience we aim to provide every time! The right product, the right price, on time, and packaged with care. We are so glad it all came together for you. Thank you for the kind words and for choosing Petflow!
A happy tabby and a fast shipment. That is what we love to hear! We are so glad she is enjoying her turkey and giblets. Thank you for choosing Petflow!
We are so glad we could help you track down NutriSource Pure Vita! Finding specialty brands should not be a hassle and we are happy to make it easy. Thank you for choosing Petflow!
Thank you for being such a loyal customer over the years and for continuing to care so deeply about what your dogs eat. We are truly sorry the discount change has impacted your experience with us. We understand how frustrating that is and we appreciate you sharing your feedback with us.
我们的狗麦克斯绝对吸入了你的食物,我一直买它,因为它非常喜欢它。 Max 是一只 15 岁的澳大利亚牧羊犬,不幸的是上周五离开我们前往彩虹桥。 我们很伤心。 他是一个快乐、傻乎乎的男孩,我们非常爱他!
Petflow 回复2026-05-04
We are so deeply sorry for the loss of Max. A happy, goofy 15 year old Australian Shepherd who loved his food and was so loved in return. That is a beautiful life. Thank you for trusting us to be a part of his care and for taking the time to share his story with us. He sounds like he was an absolute joy. Sending so much love to your family during this time.
Next day delivery and free shipping. That is what we love to hear! We are so glad your experience was a great one. Thank you for choosing Petflow for your pup's food!
We are glad your order made it and that we held up our end! We completely understand how frustrating a late delivery window can be, especially when you are counting on it. While carrier delays are outside of our control, we always want your overall experience with Petflow to be a great one. We appreciate your patience and thank you for the honest feedback!
We are so glad we could be the solution for finding Fromm's after losing your local source! We know switching to ordering dog food online can feel like a leap, especially with a heavy item, so we make sure our packaging is up to the task. We are happy your Westie's food always arrives quickly and in perfect condition. Thank you for trusting Petflow!