Pexo is an AI video agent. Users describe what they want in natural language, and Pexo selects AI video models, manages the production pipeline, and returns a complete video.
I was very disappointed. I upgraded for $30 and ended up with nothing to show for it. I emailed Pexo requesting a refund the same day and got no response. I would not recommend.
Pexo 回复2026-10-07
Hi, thank you for raising this, and we’re sorry it took us longer than it should have to get back to you.
We’ve located your refund request and can confirm that our support team replied yesterday. Please check your inbox, as well as your spam or promotions folder in case the message was filtered.
Refund requests are reviewed based on the account activity and our refund policy. If you have any questions, please reply to that email and our support team will continue to assist you.
Poor results.
Extreme recluse team of supporter. Ignored my email and never even tried to contact me or solve my issue.
Pexo 回复2026-10-07
Hi, thank you for sharing this. We’re sorry the videos didn’t turn out as you expected, and that you were left without the support you needed.
We’d like to take a closer look at what went wrong. Please share your account details privately through Trustpilot’s “Request information” option, and our team will follow up with you directly.
Pexo Support Team
The 1st video I did came out perfect so I joined and paid for the month. Then somehow I could no longer get my vision from my prompts. Simple corrections could not be achieved. I had ChatGPT help me going forward with prompts but same issue. I blew through my credits....
That was my first review. This is my second. I did not cancel my subscription. I continued to find the learning curve and after more work, I did get better results but there are limitations and I find that every time you ask questions and receive questions you do lose credits. I did manage to get some good video but scene to scene is not seamless. I'll continue to play a while and I do use other video animation apps so we'll see how they compare. Today is october 14th 26. I am entering the review today but my work was from last week around the sixth october.
Pexo 回复2026-10-07
Hi, thank you for explaining what happened.
We’re sorry the later videos didn’t match the quality of your first one, especially after you spent so many credits trying to correct them.
We’d like to review the generations and credit usage on your account to understand what went wrong. Please share your account details privately through Trustpilot’s “Request information” option, and our team will look into it.
Pexo Support Team
This is an absolute SCAM. Don't waste your money !!!!!!!
Pexo 回复2026-09-14
We’re sorry to hear about your experience and would like to understand what went wrong so we can help.
We’ve sent you a request for more information through Trustpilot. Please reply to that request so we can locate your account. Once we receive your details, our support team will contact you by email to discuss your concerns and work with you on a solution.
It did not give me the output as I expected, and I wasted my money on it. It would have been good if there was a preview with a watermark to see, like a trial before making me pay.
Pexo 回复2026-09-14
We’re sorry the results didn’t meet your expectations. We understand how frustrating it is to pay for something and feel disappointed with the outcome.
Thank you for suggesting a watermarked preview before payment. We appreciate you sharing how we could improve the experience.
Our support team will contact you by email shortly to learn more about what went wrong and work with you on a solution.
What i really love about Pexo is Your Imagination can come to life , its very easy to use and there are plenty options available Pexo is the beat AI generating model ive seen
I WISH THERE WAS NEGATIVE RATING. AVOID THIS TOOL AT ANY COST....30 SECONDS PREVIEW WILL ALWAYS BE TEMPTING BUT AFTER U PAY URS HARD EARNED MONEY U GET THE WORSE OF WORSE AI.....
I wish I could give negative stars. This company is a SCAM - DO NOT USE THEM!
So it seems like a great easy option to create vides using AI, right? Wrong!
Your video creation will result in MANY errors that are the tool's fault, however you will watch your credits go down and down every single time you ask the tool to fix their own errors.
This tool needs to be taken down until this company can teach their AI to not charge credits for fixing errors that are not the user's fault.
SCAM!!!!!
If I could give this service zero stars, I would. Actually, I'd go into the negatives.
I signed up because I needed it to create a commercial for a project. Almost every alternative I found was paid, and after seeing all the glowing reviews on their website, I figured this would be a safe choice. The free trial seemed decent enough, very limited, but it produced a few acceptable clips. Once the trial credits disappeared almost instantly, I thought, "Fine, I'll just buy the cheapest plan to finish the project."
That was a mistake.
The credits vanish at an unbelievable rate. You enter a prompt, credit gone. The result is terrible, so you try again. More credits gone. Another unusable generation. More credits gone. Before you know it, you've burned through a significant portion of your plan with absolutely nothing useful to show for it.
What makes it even more frustrating is that the FREE VERSION somehow performed better and lasted a day worth of prompts and regenerations than the PAID VERSION which only lasted me for 30 MINUTES and all the credits were wasted on re-tries. How is that even possible? The moment they got my money, the quality seemed to fall off a 90 degree cliff.
Not only is this service expensive, but the actual output quality is shockingly bad. The generations constantly ignored my prompts, misunderstood basic instructions, and produced endless garbage that required multiple retries. It felt less like an AI tool and more like a machine designed to drain credits and you're money as quickly as possible.
The experience started badly with a confusing invite-code process, and somehow it managed to get worse from there. Customer support was equally disappointing, slow, unhelpful, and seemingly uninterested in resolving anything. When you're paying for a service, the bare minimum expectation is support that actually supports you.
I've used a lot of AI tools, both free and paid, and this is without question one of the most frustrating and crap experiences I've had. It SHOWED the plan was $30, but ended up charging $43, and apart from that scam component, I genuinely feel like every single dollar was thrown straight into the trash.
I almost never leave reviews, especially negative ones, but this experience was so frustrating that I felt obligated to warn others of the disappointment they'd be getting themselves into. Between the poor quality, the credit-burning system, the constant prompt failures, the confusing setup process, and the terrible customer support, I honestly cannot recommend this service to a single person.
Save your money. Save your time. Save yourself the frustration. There are far better options out there than this absolute waste of money.
Terrible customer service and poor video generation
Do not use Pexo. You have no control over how your credits are used to generate videos, and the system burns through them quickly while often producing videos that don’t match your prompts. This forces you to spend even more credits trying to fix the results. Customer service is a complete mess, no useful support and invoices are missing from accounts. Avoid it unless you want to waste your money.
Verry disapointed - not good AI and eaven worse support
I started using pexo.ai when it was still free. I didn't render 3 videos despite having to fix many errors pexo.ai made. When the error was fixed, it made another one. When I requested a fix for this error, another error appeared and so I needed a lot of corrections to get a video that would be 90% satisfactory. At the beginning of April, they introduced payments and I bought a subscription and got 4800 credits for $30. Then I started a new video - without TTS and without background audio - only 96 seconds. After a few hours of rendering, it used 4985 credits - even though I didn't change anything, but only pointed out the errors pexo.ai made - wrong words, wrong letters in a word.... When I asked them to check, they claimed for 14 days that it wasn't their fault, even though they are aware that such a video shouldn't use that many credits. In the end, they did not honor their refund policy and guarantee, even though I requested a refund within their deadline. I had a very bad experience with this program and an even worse experience with the help and resolution of the problem. I regret my purchase.
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