Podium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.
Reviewers had a great experience with this company. Customers frequently praise the platform for being intuitive and user-friendly, helping various local businesses easily manage customer reviews, communication, and daily messaging tasks. People also deeply appreciate the knowledgeable staff and responsive support team, which makes the setup process exceptionally smooth and effective.
Some reviewers were not happy with technical issues, reporting dropped calls, messaging glitches, and overall instability within the phone system. A few other people also felt that customer support was extremely frustrating to deal with when attempting to resolve account problems. However, some people mentioned difficulties regarding unexpected renewals and challenges when trying to cancel their subscriptions.
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We’ve been using Podium for around 2.5 years now, and it has completely transformed the way we communicate with our customers.
Since implementing Podium, we’ve generated over 650 five-star reviews, which has had a huge impact on our business and online presence. The platform connects all of our customer communications and social media messaging in one place, making it incredibly easy to manage conversations. Being able to call or text customers instantly from a single platform is a game changer.
One of the features we love most is the ability to send bulk text message campaigns. We use these every few months, and they consistently generate a significant number of leads and customer enquiries. Our customers also love the convenience of texting rather than having to make a phone call.
More recently, we integrated Podium with our workshop management platform, allowing all customer communication to come through a single phone number. This has streamlined our processes and improved the customer experience even further.
The system is fast, reliable, user-friendly, and backed by a great team. We genuinely cannot speak highly enough of Podium and would highly recommend it to any business looking to improve customer communication and grow their online reputation.
Matt – Giant Bayside
Having an answering service is great when we are busy and cannot answer right away. Having the conversation turned into text can be useful when quoting customers and remembering what was discussed.
Simply the best! Ever since we converted our landline to…
Ever since we converted our landline to take text through Podium, this service has allow us to grow as a business. It is so easy to reach out and get reviews and contact our customers. It’s so user-friendly and they’re always reaching out to help us if we need it. This is Tu Tran from Vinca jewelry.
I was one of the first users of Podium and it has been a game changer for our business. We send a lot of text messages that are all templates which saves so much time. We send menus for preordered meals which helps the tour run smoothly and my favourite is that we can text or email secure payment links which our guests really like.
We’ve had a really positive experience using Podium at Hyper Karting. It’s made customer communication way more efficient and helped streamline our call system better than any other platform we have used. The team has been incredibly supportive and so easy to work with. Huge shoutout to Lachy!
Podium has completely changed the way we communicate with our customers. From the moment a customer calls or sends a message until the final sale is completed, everything is organized and easy to manage in one place.
The texting feature has been a game changer for our furniture store. Our team can quickly answer questions, send photos, provide updates, and stay connected with customers throughout the entire buying process. This has improved our customer service and helped us close more sales.
Podium has also saved us money by streamlining communication and reducing the need for multiple systems. The platform is simple to use, reliable, and has made it easier than ever to build strong relationships with our customers.
If you’re looking for a way to improve communication, increase efficiency, and provide a better customer experience, I highly recommend Podium.
Podium makes it so easy to interact with customers in real time. The AI feature helps from having customers wait too long before moving on. I also love that it can integrate payments.
Podium is a great resource for our company Makin Mattresses. They offer us a range of services that help our business. The staff are always helpful when we have questions. The platform is straight forward and easy to use.
I started using Podium because of its connectivity with my booking software company and their review request texts. That has helped us gather significantly more reviews than we ever had before.
Last year we replaced our small business customer service line cell phone with Podium Phones. It has been a game-changer for helping us not to miss any leads. We used to lose so many leads because we didn't have our phones robustly staffed. This system makes it so easy to keep track of and follow up on all leads. Switching between staff to more quickly reply to conversations is seamless to the customers.
Customer service, training, user support, and functionality are top-notch.
Podium has been an absolute game changer for our business. Consistent, fast communication with our customers has never been easier with this tool. Being able to quickly assign conversations to our team members, as well as sending payments through Podium has made us a more productive and successful company. I don’t know how we operated without it!
Hi this is Ava Lambert from Carpets Plus; Podium team is amazing to work with; this is the beauty of technology and also people actual humans still running everything... amazing team to work with fast reply and solutions are always the answer.
The software is absolutely amazing! It has brought our business to the next level! Definitely helps capture customer reviews very quickly and easy now. This is Garrett with Bakers Fine Jewelry
Podium has been a great tool for helping us stay on top of incoming calls, texts, and website chats all in one place. The platform is easy to use, keeps communication organized, and helps us respond to customers more quickly.
Podium plays a major role in the continued evolution of Evans’ Heritage Home. As our primary customer communication and customer service management platform, it helps us organize and prioritize customer interactions, share information seamlessly across our team, and even collect payments with ease. Podium Phones brings everything together into one streamlined system, allowing us to deliver a consistent and responsive customer experience. Thanks in large part to Podium’s review generation tools, we have become the review leader in our region. I highly recommend Podium to businesses of all sizes looking to improve communication, accountability, and customer satisfaction.
Podium has been fantastic for our business in customer communications, automations, & systems. Integrations have been easy, too - would highly recommend!
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